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Creating Continuous Conversation: Social Work and the Learning Organisation  Liz Beddoe, University of Auckland, New Zealand  PEPE Edinburgh 2008
Aims of presentation  ,[object Object],[object Object],[object Object]
Learning Discourses and Social Work   Social workers in the world of practice   Talk at the frontline   Micro Social work in organisations   The learning organisation   Meso Social work in society   Lifelong learning   Macro
Lifelong learning: origins   ,[object Object],[object Object],[object Object],[object Object]
Lifelong learning :critique  ,[object Object],[object Object],[object Object],[object Object]
The learning organisation ,[object Object],[object Object],[object Object],[object Object]
Critical views on the learning organisation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Talk at the frontline ,[object Object],[object Object]
The current study  ,[object Object],[object Object],[object Object],[object Object]
The New Zealand Context  ,[object Object],[object Object],[object Object],[object Object]
Key questions  Does the organisation learn from us? Worker cynicism re LLL Learning from mistakes ? Feedback in low trust environment? Impact of constant change Talk at the frontline What learning is valued? Learning for what? Learning as organisational tool of compliance and discipline Risk management-technologies of learning  Learning to love change The learning organisation   Learning for whom? Who benefits? Continuing education Professional  accountability Reflexivity and responsiveness Lifelong learning
The findings : four main themes: ,[object Object],[object Object],[object Object],[object Object]
Learning discourses are acknowledged as influential but practitioners recognise there is a cost and are somewhat cynical   Managerial philosophy is certainly that everybody should keep on learning and blah blah blah and everybody should keep on working 60 hours a week too! (Social Work Manager, health care)
Mistakes as opportunities for learning- is ‘espoused theory’ not ‘theory in action’;  I mean we just get hammered if there is a mistake and the heads go for the chop, we get hammered, the  front line gets hammered, certainly management don’t take it on the chin because they make sure it goes down to you.  It would be nice to learn from other people’s mistakes as well.  (Statutory supervisor
Feedback loops are unlikely in low trust environments ,[object Object]
human services organisations are far too  unstable to manage continuous improvement. ,[object Object]
The ‘Wish list’  ,[object Object],[object Object]
Personal growth or focus on risk… ,[object Object],[object Object]
Learning from practice stories  ,[object Object]
Conclusions  ,[object Object],[object Object],[object Object]
Continuous conversation I think that that there should be a continuous feedback loop.  There has to be a match between what practitioners what and what the organisation wants, because if there is not that is when we lose people and we get practice that is contrary to the sorts of standards and values that we need in the organisation there has to be a joining from the beginning and a  continuous conversation   (social work manager , statutory organisation)
Thank you for your interest  Liz Beddoe,  School of Counselling, Human Services and Social work, University of Auckland, New Zealand  PEPE  Edinburgh, January 2008

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pepe121

  • 1. Creating Continuous Conversation: Social Work and the Learning Organisation Liz Beddoe, University of Auckland, New Zealand PEPE Edinburgh 2008
  • 2.
  • 3. Learning Discourses and Social Work Social workers in the world of practice Talk at the frontline Micro Social work in organisations The learning organisation Meso Social work in society Lifelong learning Macro
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Key questions Does the organisation learn from us? Worker cynicism re LLL Learning from mistakes ? Feedback in low trust environment? Impact of constant change Talk at the frontline What learning is valued? Learning for what? Learning as organisational tool of compliance and discipline Risk management-technologies of learning Learning to love change The learning organisation Learning for whom? Who benefits? Continuing education Professional accountability Reflexivity and responsiveness Lifelong learning
  • 12.
  • 13. Learning discourses are acknowledged as influential but practitioners recognise there is a cost and are somewhat cynical Managerial philosophy is certainly that everybody should keep on learning and blah blah blah and everybody should keep on working 60 hours a week too! (Social Work Manager, health care)
  • 14. Mistakes as opportunities for learning- is ‘espoused theory’ not ‘theory in action’; I mean we just get hammered if there is a mistake and the heads go for the chop, we get hammered, the front line gets hammered, certainly management don’t take it on the chin because they make sure it goes down to you. It would be nice to learn from other people’s mistakes as well. (Statutory supervisor
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. Continuous conversation I think that that there should be a continuous feedback loop. There has to be a match between what practitioners what and what the organisation wants, because if there is not that is when we lose people and we get practice that is contrary to the sorts of standards and values that we need in the organisation there has to be a joining from the beginning and a continuous conversation (social work manager , statutory organisation)
  • 22. Thank you for your interest Liz Beddoe, School of Counselling, Human Services and Social work, University of Auckland, New Zealand PEPE Edinburgh, January 2008