Autotask - Service Intelligence

1. Beyond Service Automation:
SERVICE
INTELLIGENCE

2. Customer Challenges




Lack of visibility into organization
Duplication of data
No easy way to gauge profitability
Workload across resources is
unbalanced
 Not knowing which projects are slipping
until its too late
 Undocumented billable time

3. What is Service Intelligence?
 Real-time insight into the complete
set of metrics that drive your
business and your growth
 The ability to make adjustments to
optimize your performance and
maximize your profitability
Simply put, Service Intelligence is a performance
management system for your business.

4. How do you answer
these questions today?
1. Are your contracts profitable?
2. Are you capturing billable hours outside of your
recurring contracts?
3. Are you maximizing employee utilization?
4. Are you delivering against your SLAs?
5. Do you have visibility into your sales pipeline?

5. Are your contracts profitable?
Protect Your Margins
• Where are you making money?
• Where are you losing it?
• How do you know?
• 4 of 5 Solution Providers
can’t easily answer
* Autotask clients report 15 – 50% growth in contract revenue.

6. Are you delivering against your SLAs?
Strengthen Your Reputation
• SLAs are your lifeblood
• Understand your
performance
• Prove it. Monthly.
* A majority of Autotask clients surveyed achieve 91%+ compliance with SLA goals.

7. Do you have visibility into your sales pipeline?
Know Where You Are Going
• 30, 60, and 90 days at a time
• The right services
• The right clients
• The right time
* Autotask clients report 25 – 50% increase in top-line growth.

8. Autotask is Service Intelligence
Build Your Business
• Understand where you are making money,
and where you are losing it.
• Find revenue leakage and plug the gaps.
• Get the right resources on the right projects.
• Prove your performance and strengthen
your brand.
• Know exactly where your future revenue
is coming from.

9. THANK YOU.
www.autotask.com
+44 20 3006 3147