Personal Information
Entreprise/Lieu de travail
Melbourne, Australia Australia
Profession
I help internal service providers use Net Promoter (NPS) to drive service improvement. Founder & CEO, cio-pulse.com
Secteur d’activité
Technology / Software / Internet
Site Web
www.cio-pulse.com
À propos
88% of our cio-pulse.com clients have improved internal customer satisfaction by up to 40% in 12 months.
Download my award-winning free e-book on how IT teams can use Net Promoter to drive continual service improvement and improve IT customer satisfaction:
www.cio-pulse.com/npsforit-ebook/
I help internal shared service providers (IT, HR, Facilities, Legal & Finance) adopt Net Promoter® principles and use customer feedback to provide better service, enhance their relationship with the business, and improve the performance of individuals and teams.
I'm the founder and CEO of Silversix, the company behind www.cio-pulse.com, an award-winning internal customer experience management tool. ..
Mots-clés
csi
customer satisfaction
service desk
itil
metrics
customer experience
continual service improvement
service level agreements
help desk
it support
slas
itsm
helpdesk
Tout plus
Présentations
(1)Personal Information
Entreprise/Lieu de travail
Melbourne, Australia Australia
Profession
I help internal service providers use Net Promoter (NPS) to drive service improvement. Founder & CEO, cio-pulse.com
Secteur d’activité
Technology / Software / Internet
Site Web
www.cio-pulse.com
À propos
88% of our cio-pulse.com clients have improved internal customer satisfaction by up to 40% in 12 months.
Download my award-winning free e-book on how IT teams can use Net Promoter to drive continual service improvement and improve IT customer satisfaction:
www.cio-pulse.com/npsforit-ebook/
I help internal shared service providers (IT, HR, Facilities, Legal & Finance) adopt Net Promoter® principles and use customer feedback to provide better service, enhance their relationship with the business, and improve the performance of individuals and teams.
I'm the founder and CEO of Silversix, the company behind www.cio-pulse.com, an award-winning internal customer experience management tool. ..
Mots-clés
csi
customer satisfaction
service desk
itil
metrics
customer experience
continual service improvement
service level agreements
help desk
it support
slas
itsm
helpdesk
Tout plus