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Knowledge Management 101
- 1. Knowledge Management 101 Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation
- 3. What is Knowledge? Source: R. Ackoff’s “Pyramid to Wisdom” (1989, 1996) Data Information Knowledge Wisdom Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation Raw / hard facts Collection of related data with context and perspective Organized information that provides guidance or initiates action Understanding that permits knowledge to be used
- 5. Basic KM Model Source: D. Skyrme (1998) Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation Create Identify Classify Access Use / Exploit Collect Organize / Store Share / Disseminate
- 6. SECI Spiral Model Source: I. Nonaka and H. Takeuchi (1995) Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation FROM TO
- 7. SECI Spiral Model Source: I. Nonaka and H. Takeuchi (1995) Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation
- 8. SECI Spiral Model Source: Graham-Durant Law (2004) Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation
- 11. Questions? Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation