The document summarizes a strategy presented by Alec Lamon and Becky Sweger of Wharton Computing to improve IT support for students. It outlines challenges such as silos between departments and distance from students. It then details the strategy which includes targeting messages through many channels like new student-elected IT representatives and face-to-face meetings. The strategy also proposes creating an ecosystem approach rather than separate systems and giving IT a voice to understand student emotions.

3. Minor: Art History

4. Career: Technology

5. Sign: Pisces

6. LinkedIn

7. Major: English

8. Concentration: Tech Writing

9. Career: Technology

10. Sign: Cancer

12. Photo by Kendall Whitehouse Back to business

13. August Photo by Anjani Jain

14. March

15. Well positioned? Warner Brothers

16. IT Satisfaction Trend Photo by coba

17. Now What? Now What?

18. New Survey!

19. No Point Person

20. New Position IT Director of Student Experience

21. IT Satisfaction Trend Photo by coba

22. Results Signal to Noise Silos Distance

23. Strategy

24. How to get the attention of extremely busy people?

25. Timing is everything. Targeted messages. Short messages. Many channels.

26. New channel: student-elected IT reps Photo by marc_smith

27. New old channel: Face-to-face

28. Face-to-face: leave the office Photo by Kendall Whitehouse

29. Strategy

30. Waiting for course packs

31. Survey Says….

32. New course pack process Log into courseware Click course materials link Log in again Search for course materials Purchase materials Download individual files Print Collate

33. Not an ecosystem

34. Ecosystem

35. Strategy

36. The disconcerting realm of emotion

37. Embrace the emotions!

38. Give IT a voice

39. It really ties the room together.

40. Strategy

41. Questions?

42. TBD