The Game of Business v2.0
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This is a presentation I have delivered at various B-Schools (the likes of ISB, IIM etc), conferences and other venues. At Directi, we believe that Business is like a game. This presentation covers principles that embrace this philosophy and that have been instrumental to the success of Directi.
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The Game of Business v2.0
- 1. The Game of Business v2.0 By, Bhavin Turakhia CEO, Directi ( http://directi.com )
- 6. Hire the Best Can a hundred average high-jump athletes beat one Javier Sotomayor?
- 7. Hire the Best Can a 100 average musicians create what one Beethoven created?
- 10. Hire the Best – The Directi Way Cost Comparison Graph * Cost of mgmt assumed at 4x employee. 1 Manager manages 10 employees * Opportunity cost of mistake assumed to be 1x salary * Cost of a Rockstar assumed to be 25% higher A “Rockstar” costs 25% lesser
- 11. Hire the Best – The Directi Way A “Rockstar” delivers 140% higher value Value Comparison Graph * A regular Employee creates value => 3x their salary and value of his/her ideas => 2x salary
- 12. Hire the Best Hiring “Rockstars” is 4x more profitable!!!
- 16. Hire the Best – The Directi Way “ Expect to spend about 2x-3x the time in sourcing Top Talent as opposed to sourcing average talent”
- 21. Hire the Best “ Recruitment is amongst the most valuable activity you can focus on”
- 26. Everyone must know how to play “ If you COACH you don’t need to MANAGE”
- 28. Everyone must know how to play “ We are all Teachers, and we are all Students”
- 40. Keeping Score – The Directi Way
- 41. Keeping Score – The Directi Way Weekly Support Stats of an Individual vs Team
- 42. Keeping Score – The Directi Way Average ticket handling times by Product and Business Unit
- 43. Keeping Score – The Directi Way Average phone call handling times
- 44. Keeping Score – The Directi Way Current Support Monitor
- 45. Keeping Score – The Directi Way Hourly Support Performance
- 46. Keeping Score – The Directi Way Sales - Weekly Minute by Minute views, clicks and therefore revenue
- 47. Keeping Score – The Directi Way Daily Sales chart for a LogicBoxes Product (2 weeks)
- 48. Keeping Score – The Directi Way Test result scores for trainees in a module
- 49. Keeping Score – The Directi Way Daily attendance of an individual in the company
- 50. Keeping Score – The Directi Way Daily attendance of a team
- 51. Keeping Score – The Directi Way Health of our servers for a set of products
- 52. Keeping Score – The Directi Way Multi-dimensional Sales report
- 53. Keeping Score – The Directi Way Recruitment report
- 56. Maintain a Playbook “ Knowledge sharing can be accomplished in 2 ways – Write OR Wrong” People Impacted Value Read it yourself 1 100 Email to select Colleagues 5 500 Post on team mailing list 10 1000 Post in wiki 20 2000 Post in wiki and link it appropriately 50 5000
- 63. Celebrations – The Directi Way
- 67. Questions? Email me: [email_address] Follow me: http://twitter.com/bhavintu Facebook: http://www.facebook.com/bhavin.t Blog: http://bhavin.directi.com Website: http://directi.com Download Slides: http://wiki.directi.com
Notes de l'éditeur
- Imagine watching a cricket game without a score Imagine giving exams in your school but never receiving a single test score Infact games score everything – speed, wickets, history, angle, curve, direction, length of run etc few businesses can claim they measure as much
- Transparency to the extreme none of these are about keeping watch. They are open to everyone
- Purpose – not because we are monitoring anything – just because we are open and transparent these reports have been built by people
- Its not that we are trying to keep a watch – its just that we love numbers and love publishing them. Trying to also work on a system where you can tell which guy went to which room – figure out usage of conference rooms etc. all data leads to decisions this one for instance tells us overlap times between teams and within teams
- This is but a sliver of the total number of reporting screens in the company on peoples machines, on the intranet, on LCD screens etc everyone is encouraged to provide reports
- in sports it is not uncommon to have a 600-800 page playbook in school we always had textbooks and guides
- Value of a single item you read – depending on the action you take Incremental time to take any of these actions is negligible Cost savings of others not having to look for that resource Best advantage: you can find the same resource again easily – others know where it is, search / index
- and I am not talking about the first few weeks of a relationship OR a Palmpilot
- You have to define and document to scale – I personally spend a lot of my time on it you will see in the graph I have added 13000 pages of written content myself – excluding attachments, files, emails, ppts
- isnt this another thing you love about games. Each player can distinctly link their actions to the outcome starfish story I always say – to decide any career in your life – what is the impact you are making and what impact is it making to you exams also have a clear linkage between actions to outcome
- team party and recognition budgets impromptu get togethers milestone recognition moments