Productivity and quality are integral components of organisations' operational strategies. Productivity plays an important role at both macro and micro levels. At micro-level, firms use productivity as a performance measure to benchmark against best-in-class companies to identify best practices.

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3. පට්ට (patta)
ගති (gathi)
මාර ගති (Maara gathi)
පිස්සු හෙහෙනවා (Pissu hedenava)
මැක්සා (Maxaa)
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8. Managing Quality and Productivity
What is “Managing”?
What is “Quality”?
What is “Productivity”?
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9. Management
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10. Quality
Ability of a product or service to consistently
meet or exceed customer expectations.
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12. Productivity
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13. What is Productivity?
“OUPUT” compared to “INPUT”
Number of
Products
manufactured
People machinery
and factory
resources required
to create those
products
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14. Definitions of Quality
Degree to which a set of inherent characteristics
fulfilling requirements
International Organization for
Standardization(ISO)
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15. Definitions of Quality
It is the degree of excellence of anything, any
person or any experience which requires care
on the part of the provider.
It is mostly subjective and depends on the
perception of the customer.
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16. Definitions of Quality
Fitness for use
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17. Definitions of Quality
Something which can satisfy the needs of the
customer
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18. Definitions of Quality
Value for money spent
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19. Definitions of Quality
The totality of the features and characteristics of
a product or service which that has the ability to
satisfy the stated or implied needs.
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20. • Productivity is measured as a ratio of outputs
to inputs.
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21. The more we can produce while using fewer
resources, the more productivity grows and the
more profitable the business are
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22. Quality means a product’s fitness for use and its
success in offering the features that customer
wants.
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25. TQM
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Total – involving entire organization
Quality – creating excellence
Management – planning, organizing,
leading, directing and controlling

26. TQM
Total Quality Management (TQM) is a
comprehensive and structured approach to
organizational management that seeks to
improve the quality of products and services
through ongoing refinements in response to
continuous feedback.
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27. Features of TQM
customer
satisfaction
Employee
involvement and
empowerment.
Organization-
wide.
Continuous
improvement.
Strategic focus.
Process
management.
Change in
corporate
culture.
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28. The sum of all activities involved in getting high
quality products into market place.
The principles of TQM that holds that quality
belongs to each person who creates it while
performing a job
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29. Managing
Quality
Efforts
Planing
Organizing
Leading
Controlling
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30. TQM approaches in Japan
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31. 1. Kaizen
Continuous process improvement
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32. 2. Atarimae Hinshitsu
Things will work as they are supposed to
Example - A pen will write
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33. 3. Kansei
Examining the way user applies the products
leads to improvement in the product itself.
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34. 4. Miryokuteki Hinshitsu
Things should have an aesthetic quality
Example – a pen will write in a way that bring
pleasure to the writer
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35. Benefits of TQM for Organizations and
Employees
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36. • A philosophy that improves business from top
to bottom
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37. A focused, systematic and structured approach
to enhancing customers satisfaction
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38. Process improvement methods that reduce or
eliminate problems
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39. Tools and techniques for improvement – quality
operating systems
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40. Delivering what the customer wants in terms of
service, products and the whole experience
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42. Intrinsic motivation and improved attitudes
throughout the workforce.
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43. Work force
is proactive
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44. Enhanced communication
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45. Reduction in waste and rework
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46. Increase in process ownership- employee
involvement and empowerment
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47. Everyone from top to bottom get educated
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48. Improve customer-supplier relationship
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49. Market competitiveness
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50. Objectives of Managing Quality
and Productivity
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51. To enable you to face challenge of a highly
competitive global market.
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52. Effectively manage the product life cycle that has
reduced due to the technological innovation and
increasing customer demand
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53. To get it right the first time and get it more right
next time
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54. Role of the Management in TQM
Top
management
Middle
management
Bottom line management
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55. Train well
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56. Make employees committed
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57. Role of HR in Quality Management
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58. Six Sigma
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59. Quality Enhancement Strategy
• Establish clear standards of quality
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60. Quality Enhancement Strategy
• Establish service procedures and production
methods that will ensure the defied level of
quality of products and services
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61. Quality Enhancement Strategy
• Monitor quality
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62. Quality Enhancement Strategy
Take corrective actions when actual quality falls
below the required standard.
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63. Quality Enhancement Strategy
Explore improving quality standard at same or
lower cost
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64. Importance of People in Quality
Management
Employee
attitude
Positive
approach
Quality
competitions
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65. Factors affecting Productivity
Rapid technological changes
Social and legal obligation (government
policies)
Wrong perception- work overload
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66. Measuring the Productivity
Quantifiable
tasks
Non-
quantifiable
tasks
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67. Knowledge worker
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68. Industrial Worker
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69. Productivity of a knowledge worker is much
more difficult to measure than that of an
industrial worker
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70. krishantha896@gmail.com
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