Bridging the language gap between international event organizers and volunteers
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This document discusses language management for international events. It describes an initiative by the CSR department of Palmforce Software to provide qualified international volunteers for a figure skating event in Taiwan. Volunteers were required to have varying levels of English ability depending on their division of work. Over 5,000 volunteer applications were received, with most applicants being university students seeking work experience in world-class events and an English-speaking environment. The program aimed to effectively bridge communication between the event organizations and volunteers.
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Bridging the language gap between international event organizers and volunteers
- 1. Language Management in INT’L Events Bridging the Gap between the Organizations and the Volunteers Nien Chen (Taiwan) Sep 18, 2014
- 2. Deaf-Olmypics 2009 AUS Team Kelly Fong Gold Medal, Tennis
- 3. Nien Chen CSR Dept., Palmforce Software
- 4. Here
- 5. ≒
- 6. 23 Million People ≒
- 7. 10%
- 10. 100+ Skaters 12,000+ Tickets
- 11. 350 Volunteers
- 12. 340+ Local (TW) 10+ Foreign (JP & KR)
- 15. Obtained the Host Right Figure Skating Union 2011
- 16. Qualified Talents with INT’L Communication Skills 2011
- 18. INT’l Volunteer Program An Initiative by CSR Dept., Palmforce Software
- 19. Event Hosts Students Volunteering Opportunities Volunteers
- 20. Division Demand Translator News & Press 60+ Accommodations Accreditations Congress Hosting / Competition Doping Transportation 120+ General affairs Medical Venue Service Security 170+ Workforce Demands
- 21. English Ability Requirement Division Demand TOEIC 900 TOEICSW 180 ↑ Translator News & Press 60+ TOEIC 750 TOEIC SW 140 ↑ Accommodations Accreditations Congress Hosting / Competition Doping Transportation 120+ TOEIC 550 TOEIC SW 120 ↑ General affairs Medical Venue Service Security 170+ Language Management by Division
- 22. Test of English for International Communication Major English Proficiency Exam in Taiwan Students & Job Applicants 990 10 Cooperation with the CSR Dept. of ETS Taiwan
- 23. English Ability Validation Resume Review Interview
- 24. Interview
- 25. 200+ / 1,000+
- 26. Event Host Workforce Shortage Students English-spoken Environment Work Exp. in World-Class Events
- 27. Effective Communication “ Effective communication is a prerequisite for effective (human resource) management in any organization. Yet effective communication relies upon a shared language, a condition that is often not present in multilingual organizations. “ Dr. Anne-Wil Harzing (University of Melbourne)
- 29. 國際新聞年會 Conf. 28+ Events Competitions 2,500+ Volunteers
- 30. 80 20 90% Univ. 10% High Sch. Age 21
- 31. Youth ambassadors who build the trust and friendship
- 33. 6000 5000 4000 3000 2000 1000 0 5,000+ Volunteer Applications Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Sep
- 34. We bridge the Gap between the Organizations and the Volunteers
Notes de l'éditeur
- #8 But, there are many international events that take place in Taiwan each year. For example, the Computex is one of the top 3 annual computer exhibitions in the world and the Taipei Cycle is one of the top 2 bicycle exhibitions as well.
- #9 [4CC] As for the international sport events, for instance, figure skating is recognized as one of the most beautiful sports. This year, in January, there was a competition in Taipei known as the "ISU Four Continents Figure Skating Championships".