We live in a world of increasing complexity. To succeed in life and achieve our goals at work we need to be able to cut through complexity. Custting through complexity is really cutting through CRAP. C = Constraints R = Rules, A = Attitudes and P = Problems

2. Isn’t what it used to be

3. Question

4. Is Complexity
increasing
decreasing?

5. Is cutting through complexity
going to be

6. Small hint!

7. Find 3 Take Aways
www.flickr.com/photos/jamesjordan/3026672665

8. Common sense

9. Jack Welch
www.flickr.com/photos/nathaninsandiego/3466495191

10. External speed of change
www.flickr.com/photos/sergei24/306212854

11. Internal speed of change
www.flickr.com/photos/14degrees/440515255

12. What is your role?
Client Leading
Change
Development

13. A typical Customer

14. They are doing this
www.flickr.com/photos/eliogarcia/3150106317

15. Direct their thinking
www.flickr.com/photos/pursuethepassion/3822008906

16. Show them the
way forward
www.flickr.com/photos/1suisse/3504595493

17. A journey into the unknown
www.flickr.com/photos/mtsofan/3618271222

18. Show customers
how to get there
www.flickr.com/photos/19779889@N00/4098873568

19. Show them how to
navigate uncertainties
www.flickr.com/photos/dotpolka/3710843358

20. Avoid becoming a
victim of complexity
www.flickr.com/photos/29425486@N03/3478100507

21. Success = collaborating
with everybody
www.flickr.com/photos/xrrr/2478140383

22. What is your real job?

24. You feel like this?

25. Get it right
www.flickr.com/photos/winemegup/3641912321

26. Get it wrong
www.flickr.com/photos/roome/3390682853

27. What is your real job?

28. What is your real job?

29. C Constraints
R Rules
A Attitudes
P Problems

30. Eliminate constraints
to future success
30

31. Recurrent constraints
www.flickr.com/photos/johnduffell/3646401418

32. Collective constraint-based thinking

33. C Constraints
R Rules
A Attitudes
P Problems

34. Rule-based thinking
www.flickr.com/photos/squonk/651697384

35. Guide them in their decision
www.flickr.com/photos/articnomad/183719678

36. Mental barriers
www.flickr.com/photos/vipulmathur/3209419390

37. Create choices

38. C Constraints
R Rules
A Attitudes
P Problems

39. A fresh perspective
39

40. “I am always doing that which I
can not do in order that I may
learn how to do it.”
– Pablo Picasso
40

41. C Constraints
R Rules
A Attitudes
P Problems

42. Pirouette around
the problem
www.flickr.com/photos/bichxa/3506067222

43. How can
can you cut
through

44. think
dif erent
f

45. 1 Possibility Thinking
2 AND Thinking
3 Resilient Thinking

46. Conversational Compass
Ask
• Asking questions about • Asking questions about
the problem possible solutions
Problem Solution
• Describing the problem • Describing possible solutions
Tell

47. 1 Possibility Thinking
2 AND Thinking
3 Resilient Thinking

48. Change your thinking
www.flickr.com/photos/oriol_gascon/2172565951

49. The hard way

50. AND thinking

51. Child-like thinking
www.flickr.com/photos/toekneesan/3847444842

52. 1 Possibility Thinking
2 AND Thinking
3 Resilient Thinking

53. We see this
www.flickr.com/photos/thetruthabout/3550778966

54. They see this
www.flickr.com/photos/nnova/1294405955

55. Cyclonic Separation
55

56. How many prototypes?
“You could regard the first 5,126 as mistakes,
but failure is essential to innovation.”

57. Learning point
Failure
comes early
SUCCESS
Takes time

58. Get it right
www.flickr.com/photos/winemegup/3641912321

59. What 3 things are you
Going to do
To cut through
COMPLEXITY?

60. www.flickr.com/photos/horacio/3781750

61. David R Ednie
President & CEO
SalesChannel Europe
Ph: +33 676 60 09 25 (FRA)
Ph: +61 415 94 51 57 (AUS)
Email: david@saleschannel-europe.com
Website: www.saleschannel-europe.com
www.flickr.com/photos/horacio/3781750