DevOps is far more than just the tools to be used in and an organizational change. DevOps is a mindset, which requires a lot of “soft skills” of all stakeholders in this system! And these skills are important for the success or the failure of the experiment “DevOps”! In this talk we will focus on the role of communication for a DevOps team, although we will also touch psychological aspects of mindset, attitude and behavior! Whenever people come together, communications starts at once! You can ́t stop it! In addition to the original face-to-face communication we use a lot of different communication channels like phones, chats, live webinars and emails in our modern times. As communication is a very complex topic misunderstanding is part of daily our work; it is always the companion of communication. We have to spend a lot of time to deal with these misunderstandings or - what is worse - things will go wrong. The more different characters work together in cross-functional teams like DevOps the higher the probability of misunderstanding. With release cycles getting shorter and shorter or continuous delivery, time is a very precious factor in IT projects. So why do we waste time in clearing up misunderstanding? For more success and more efficiency it will be extremely helpful to identify the bugs in your communication and eliminate them to reduce misunderstandings and save time! And we will talk about the nearly unbelievable effect on everyone ́s motivation. In this session theoretical background will be combined with best practice; the importance of further education in communication skills especially for “people from IT” to reach more efficiency will be pointed out. The takeaways for the audience: - what is beyond organizational change and tools when doing / being DevOps - the importance of communication and the difficulties - bugs and misunderstanding - smart ways to eliminate bugs in order to create a successful and efficientcommunication - communication as part of culture, attitude and motivation - best practice of a slight but successful improvement of communication and the effect on everyone in that company

1. #devopsrex
Édition 2016
28 novembre
La conférence devops
100 % retour d'expérience
Sabine Wojcieszak
getNext IT

2. @SabineBendixen
Debugging your Communication for
more Efficiency in DevOps
Sabine Wojcieszak

3. About me
Heise online – Entwickler Magazin – devops.com– infoQ - Eclipse - OBJEKTspektrum
Author
Software Quality Days Wien
NDC London
NDC Oslo
Code Slinger
Operability.io
NDC Sydney
Java Forum Nord
T3con Europe
DevOps Rex Paris
Agile Cambridge
DevOps Pro Moscow
IT Tage
Speaker 2016 Chief Consultant
Organizer
KoSSe

4. @SabineBendixen
Effectiveness
Do the right things
Efficiency
Do the things right
Peter F. Drucker
Best Practice

5. @SabineBendixen
Sorry!
I won´t tell anything new!
Think!

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Common Sense
Communication is important!

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Common
Practice

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Common
Sense
Common
Practice
Different pairs of shoes

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Bridging the Gap
Devs Ops / Biz
Communication
Transparency – Appreciation - Openness

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Communication
Zipper for the Team

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Communication =
Devs
Ops
The individual
=Tool
Organization

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Why?

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Knowledge...
...should become..
...a habit.
Bug #1

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Improving Communication
Quality over Quantity
Bug #2

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The typical nerd...
...hates to communicate
...is driven by logic
...does not need emotions
...has no empathy
Bug #3

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Fact #1
Although we all are able
to think logically,...
...we do not
do this all the time!

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...behaves like
a child
as soon as
Star Wars appears!
The typical nerd...
...has a lot of
empathy for
the characters
...starts to
communicate
without end!
...develops
emotions!

18. @SabineBendixen
The Good News
Everybody can start to improve
Communication!
Bug #4

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Improving Communication
Not a Highway!
Bug #5

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It is more like a Mountain Trail

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A good preparation

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Starting your journey with “High Heels“
NLP
Nonviolent Communication
?
Bug #6

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Take Boots for your journey!
Mutual Understanding
Respect
Appreciation
Build a strong fundament!
Transparency

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No Checklist
Bug #7
No One-Size-Fits-All-Solution

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You can´t delete bad communication
that easy
Bug #8

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Cooking without recipes
Mixing ingredients, testing,
refining, testing again

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I people from tech!
You do sexy stuff!

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#shitstormAlert
Sexy?
Bug #9

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Sexy!

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Context matters!

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Listen
With All Senses
And start listening to yourself!

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Language
Behaviour

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Impact of Communication
7 % The Words
38% The Voice
55% The Body

34. @SabineBendixen
?

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Artificial Harmony
Bug #10
Patrick Lencioni,“The 5 Dsyfunctionsofa Team“
Looks nice and adorable, but...

36. @SabineBendixen
...opens the Door for
the Elephant to enter
the Room!

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Transparent & open Communication
Key to Opportunities &
Continuous Improvement

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Points of View
256 Shades of Grey
Bug #11

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Want to become...
...a fucking unicorn?

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Comfort Zone
Leave it!
Bug #12

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Support
Mirror, Guide, Motivator, Help,
Listener
Bug #13

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YourInnerTeam
See: Friedemann Schulz von Thun
Bug #14

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The Bad News
Everybody can start to improve
Communication!
Bug #15
Someone has to start!
The Good NewsThe Worst News
Communication is the key
to successful improvement!

44. @SabineBendixen
The right shoes
Did you learn anything?

45. @SabineBendixen
Thank you for your attention!
www.getnext-it.com
sabine@getnext-it.com
Thx to pexels.com & Maik Wojcieszak