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Knowledge Cafe Workshop: Rio de Janeiro, August 2008

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David Gurteen
David Gurteen

A Knowledge Cafe workshop I ran in Rio De Janeiro in August 2008.

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Gurteen Knowledge Café Workshop David Gurteen Gurteen Knowledge Rio de Janeiro August 2008
Begin with the end in mind ,[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object]
Basics (morning) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Advanced (afternoon) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Introductions
David Gurteen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Speed Networking ,[object Object],[object Object],[object Object]
How do you Speed Network? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business is a Conversation
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto ,[object Object],[object Object]
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation ,[object Object],[object Object]
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto ,[object Object],[object Object]
Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?
Dialogue ,[object Object],[object Object],[object Object],The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian
Principles of Dialogue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dialogue is based on the work of the physicist David Bohm
Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist
Summary ,[object Object],[object Object],[object Object],[object Object]
Conversation/Questions
Gurteen Knowledge Café Process
Background ,[object Object],[object Object],[object Object],[object Object]
What is a Knowledge Café? ,[object Object],[object Object]
What are the outcomes? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is the history? ,[object Object],[object Object],[object Object],[object Object]
Is it a talking-shop? ,[object Object],[object Object]
Why is the Knowledge Caf é important? ,[object Object],[object Object],[object Object]
What does a Knowledge Café do for the individual? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What resources are needed to run a Knowledge Caf é? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What do you need in the room? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How do you run one? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What's the process? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What subjects are covered? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is the role of the facilitator? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s the role of the individual? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do things work within the small groups? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How does the large group sit? ,[object Object],[object Object]
How does the whole group work? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How does the facilitator work with the whole group? ,[object Object],[object Object],[object Object],[object Object]
How do you record the outcomes of a Knowledge Café? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conversation/Questions
Coffee
Lets run a Knowledge Cafe
Knowledge Sharing ,[object Object],[object Object],Peter Senge
Personal Reasons for Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to Knowledge Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Karl-Eric Sveiby
The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
Café Conversation How do we balance virtual conversations with face to face conversations?
Lunch
Afternoon Agenda ,[object Object],[object Object],[object Object]
Café Process in more depth
The theme ,[object Object],[object Object],[object Object],[object Object]
The conversation ,[object Object],[object Object],[object Object]
The speaker/facilitator ,[object Object],[object Object],[object Object],[object Object],[object Object]
The facilitator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The venue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The room ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Holding in a lecture theatre ,[object Object],[object Object],[object Object],[object Object],[object Object]
Using microphones ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge circles ,[object Object],[object Object],[object Object],[object Object]
Small group ,[object Object],[object Object],[object Object],[object Object],[object Object]
Whole group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Language issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening in ,[object Object],[object Object],[object Object],[object Object],[object Object]
Wrap up ,[object Object],[object Object],[object Object]
Conversation/Questions
Other Café Formats
Other Conversational Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How is the Cafe different from Open Space Technology? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Uses of the Cafe
When would a Knowledge Café be run? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where is it used? ,[object Object],[object Object],[object Object]
ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich
Café for a UK government body ,[object Object],[object Object],[object Object],[object Object],[object Object]
Canal Boat Café ,[object Object],[object Object],[object Object],[object Object]
Trinidad & Tobago Oil and Gas ,[object Object]
StatoilHydro ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conversation/Questions
Coffee
Conversation ,[object Object]
Where can I learn more about Knowledge Cafés? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you!
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
Licence ,[object Object],[object Object],[object Object]

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Knowledge Cafe Workshop: Rio de Janeiro, August 2008

  • 1. Gurteen Knowledge Café Workshop David Gurteen Gurteen Knowledge Rio de Janeiro August 2008
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  • 10. Business is a Conversation
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  • 14. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?
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  • 17. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist
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  • 42. Lets run a Knowledge Cafe
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  • 46. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
  • 47. Café Conversation How do we balance virtual conversations with face to face conversations?
  • 48. Lunch
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  • 50. Café Process in more depth
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  • 71. Uses of the Cafe
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  • 74. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich
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  • 85. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
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