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Dinesh K. Gupta Associate Professor of Lib. & Inf. Sc.  V M Open University, Kota (Rajasthan) I nternational Conference of Asian Special Libraries (ICoASL-2008) New Delhi, 26-28 November 2008   Blog:   www.marketing-mantra-for-librarians.blogspot.com FUTURE OF LIS MARKETING
MARKETING MATTERS!
Getting to Know Marketing… Marketing is everything… LIS Marketing on the March… LIS Marketing to grow…   DISCUSSION WILL COVER…
[object Object]
DEFINING MARKETING… ,[object Object],[object Object]
DEFINING MARKETING… ,[object Object],[object Object]
DEFINING MARKETING… ,[object Object],[object Object]
[object Object],DEFINING MARKETING… Chartered Institute of Marketing (U.K.) ‘ Marketing is the management  process  which identifies, anticipate and supplies  customer requirements   efficiently and profitably’  (1976)
MARKETING STREAMS… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MARKETING IS AS  BIG  AS YOU WANT IT TO BE…
MARKETING IS EVERYTHING… [Renberg, Greta, Marketing library services: how it all began, In Sevard, R., Ed., Adapting Marketing.., K G Saur, 2000] Renberg traces history of marketing since 1876 and goes till formal marketing starts taking place He conforms occurrence of term advertising (1896), outreach (1897), extension work (1909)
1913-  Bibliography  on marketing 1914: A field for special libraries 1915-  Rail travel  libraries 1916- Special libraries and shoes 1917 Books and  Advertiser 1919-  Internal publicity  as an aid to laboratory 1920  Selling  the Special library  idea When we look from Special Libraries Perspective….
1921- Marketing information  the basis for successful sales policy 1924- Value  of a library to engineer 1927  Exhibits  and exhibitions 1927-How can we  sell ourselves  to our  organization  1929-  Service  always sales 1930-  Business idea  in libraries
1936-  Outside services  of special libraries 1937-  Contact  with our  clientele 1943-  Publicity  for the Special Library 1954- Library  Extension Service 1955- What the  User Expects  from the Library 1964-  Public Relations  for the Special Library 1969- The  Librarian-customer relationship
Philip Kotler Revolutionized the marketing concept with his idea of “Marketing of non-profit organizations” 1969
MARKETING IS EVERYTHING…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MARKETING IS EVERYTHING…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MARKETING IS EVERYTHING… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.bobsbooks.com.au/catalog/index.php?cPath=32
INTEREST OF LIS PROFESSIONALS IS ON RISE…
Growth of Literature Year LISTA LISA 1970-1975 21 13 1976-1980 36 40 1981-1985 127 95 1986-1990 133 154 1991-1995 146 245 1996-2000 217 237 2001-2005 445 240 2005-current 585 127 Total 1710 1151
RESOURCES ON LIS MARKETING  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BLOGS ON LIBRARY MARKETING
ASSOCIATIONS HELP LIBRARIANS TO MARKET
ASSOCIATIONS HELP IN MARKETING…
ASSOCIATIONS HELP IN MARKETING…
ASSOCIATIONS HELP IN MARKETING…
ASSOCIATIONS HELP IN MARKETING…
PUBLISHERS, VENDORS JOIN LIBRARIANS TO MARKETING LIBRARY SERVICES
PUBLISHERS, VENDORS JOIN…
PUBLISHERS, LIBRARIANS JOIN…
LIS MARKETING TO GO…
LIBRARY MARKETING TO GO… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Users Support staff Professionals Administration Technologists Access Network Programmes Services Pricing Decisions Environment Analysis Geographic Occupational Gender Age Target Group Language Environments Social Cultural Political Technological Economic Physical Employment
Context, not the content will win… Content  (knowledge, Substance) Context  (Environment, Environment of transactions) Infrastructure (Delivery or Backbone) Context  (Environment, Environment of transactions) Content  (Knowledge, Substance) Infrastructure (Delivery or Backbone) Value Proposition to Customer Value Proposition to Customer Market Place Market Space Source: Rayport and Sviokla, Managing in the Market space, World Executive Digest, Sept. 97, p.18-20
MARKETING, NOT TECHNOLOGY IS THE CHALLENGE…. ,[object Object],[object Object],[object Object],[object Object],Technology  comes first, the marketing follows. Technology embodied adaptability, programmability, customisability and marketing that delivers on those qualities
FOCUSING IN CUSTOMERS, NOT COMPETITORS.. ,[object Object],[object Object],http://headrush.typepad.com/creating_passionate_users/
NEW GENERATION OF INFORMATION USERS… ,[object Object],[object Object],[object Object],-Well Informed  -More demanding -Do not Want to wait -Loyalty Shifts Faster -Share their opinion freely
INFORMATION LIFE CYCLE Creation Application Acquisition Organisation Storage Retrieval Access, Lending Dissemination Use Sharing Information  Management Information  Use ,[object Object],[object Object],[Wilson (2005): Extended life-cycle of Information]
WHAT COMMUNITY THINKS ABOUT US.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],9.  Conservatively dressed 10. Pleasant 11. Efficient 12. Wearing glasses 13.  Reserved 14.  Uncreative 15. Intelligent 16.  Uninteresting Source: Image problem even haunts hi-tech libraries, ASLIB Information, 60 (3), 2008, p.229-241
LIBRARIANS ON THE CATWALK… http://cache.gawker.com/assets/images/39/2008/04/medium_librarian040708.jpg Google looks at us this way……
BRANDING EXPERIENCE… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[Clerk, Cindy, Revitalizing a brand, Information Outlook, 10(11), November 2006, 17-23]
WHICH WAY DO YOU WANT TO SERVE YOUR CUSTOMERS… ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.sla.org/content/Shop/Information/infoonline/2002/jul02/gupta.cfm
COMMUNICATION: MONOLOGUE TO DIALOGUE…. Broadcast Telecast Webcast Podcast + more SMS Phone calls
GOOGLE HITS… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://urifrommissouri.blogspot.com/ To use a librarian or not to use..
GETTING TO KNOW MARKETING…FROM AWARENESS TO FUNDING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.oclc.org
MARKETERS WITHIN YOU ,[object Object],[object Object],[object Object],[object Object]
CONCLUSION…   FUTURE…LIS MARKETING WILL BE -FASTER -MORE DYNAMIC AND FLEXIBLE -MORE SOCIALLY RESPONSIBLE
THANKS!

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Future of Library and Information Services Marketing

  • 1. Dinesh K. Gupta Associate Professor of Lib. & Inf. Sc. V M Open University, Kota (Rajasthan) I nternational Conference of Asian Special Libraries (ICoASL-2008) New Delhi, 26-28 November 2008 Blog: www.marketing-mantra-for-librarians.blogspot.com FUTURE OF LIS MARKETING
  • 3. Getting to Know Marketing… Marketing is everything… LIS Marketing on the March… LIS Marketing to grow… DISCUSSION WILL COVER…
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. MARKETING IS AS BIG AS YOU WANT IT TO BE…
  • 11. MARKETING IS EVERYTHING… [Renberg, Greta, Marketing library services: how it all began, In Sevard, R., Ed., Adapting Marketing.., K G Saur, 2000] Renberg traces history of marketing since 1876 and goes till formal marketing starts taking place He conforms occurrence of term advertising (1896), outreach (1897), extension work (1909)
  • 12. 1913- Bibliography on marketing 1914: A field for special libraries 1915- Rail travel libraries 1916- Special libraries and shoes 1917 Books and Advertiser 1919- Internal publicity as an aid to laboratory 1920 Selling the Special library idea When we look from Special Libraries Perspective….
  • 13. 1921- Marketing information the basis for successful sales policy 1924- Value of a library to engineer 1927 Exhibits and exhibitions 1927-How can we sell ourselves to our organization 1929- Service always sales 1930- Business idea in libraries
  • 14. 1936- Outside services of special libraries 1937- Contact with our clientele 1943- Publicity for the Special Library 1954- Library Extension Service 1955- What the User Expects from the Library 1964- Public Relations for the Special Library 1969- The Librarian-customer relationship
  • 15. Philip Kotler Revolutionized the marketing concept with his idea of “Marketing of non-profit organizations” 1969
  • 16.
  • 17.
  • 18.
  • 19. INTEREST OF LIS PROFESSIONALS IS ON RISE…
  • 20. Growth of Literature Year LISTA LISA 1970-1975 21 13 1976-1980 36 40 1981-1985 127 95 1986-1990 133 154 1991-1995 146 245 1996-2000 217 237 2001-2005 445 240 2005-current 585 127 Total 1710 1151
  • 21.
  • 22. BLOGS ON LIBRARY MARKETING
  • 24. ASSOCIATIONS HELP IN MARKETING…
  • 25. ASSOCIATIONS HELP IN MARKETING…
  • 26. ASSOCIATIONS HELP IN MARKETING…
  • 27. ASSOCIATIONS HELP IN MARKETING…
  • 28. PUBLISHERS, VENDORS JOIN LIBRARIANS TO MARKETING LIBRARY SERVICES
  • 32.
  • 33. Users Support staff Professionals Administration Technologists Access Network Programmes Services Pricing Decisions Environment Analysis Geographic Occupational Gender Age Target Group Language Environments Social Cultural Political Technological Economic Physical Employment
  • 34. Context, not the content will win… Content (knowledge, Substance) Context (Environment, Environment of transactions) Infrastructure (Delivery or Backbone) Context (Environment, Environment of transactions) Content (Knowledge, Substance) Infrastructure (Delivery or Backbone) Value Proposition to Customer Value Proposition to Customer Market Place Market Space Source: Rayport and Sviokla, Managing in the Market space, World Executive Digest, Sept. 97, p.18-20
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. LIBRARIANS ON THE CATWALK… http://cache.gawker.com/assets/images/39/2008/04/medium_librarian040708.jpg Google looks at us this way……
  • 41.
  • 42.
  • 43. COMMUNICATION: MONOLOGUE TO DIALOGUE…. Broadcast Telecast Webcast Podcast + more SMS Phone calls
  • 44.
  • 45.
  • 46.
  • 47. CONCLUSION… FUTURE…LIS MARKETING WILL BE -FASTER -MORE DYNAMIC AND FLEXIBLE -MORE SOCIALLY RESPONSIBLE