Chapter 10 - Communicating and Informatiion Technology

Communicating and Information Technology

Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

Learning Outcomes (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:

IDEAS ON MANAGEMENT at Powell’s Books ,[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 10 – 1 ● Organizational Communication

Information Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Information Technology (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object],[object Object]

Exhibit 10 –2 ● The Communication Process

Exhibit 10 –3 ● Major Communication Barriers

Exhibit 10 –4 ● Message Transmission Channels

Oral Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Written Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Join the Discussion Ethics & Social Responsibility ,[object Object],[object Object],[object Object]

Selecting the Message Transmission Channel ,[object Object],[object Object],[object Object],[object Object],[object Object]

Sending Messages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 10 –5 ● The Message-Sending Process

Checking Understanding: Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Checking Understanding: Feedback (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 10 –6 ● The Message-Receiving Process

Exhibit 10 –7 ● Five Typical Response Styles

Response Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealing With Emotional People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealing With Emotional People (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Criticism ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Information Systems (IS) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Information Systems (IS) (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Information Networks and E-Commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 10 –8 ● Information Network

Exhibit 10 –9 ● E-Commerce Business-to-Business (B2B) Ford buys tires from Firestone . Wal-Mart buys merchandise from thousands of suppliers automatically through electronic data interchange (EDI) as inventories become low. Business-to-Employee (B2E) Merck sales reps conduct business on the road, and some Cengage Learning employees telecommute (work from home). UPS drivers get electronic orders to pick up packages along their routes and send electronic information to businesses for tracking deliveries. Business-to-Customer (B2B) Amazon.com sells a book and a computer to John Smith. Customers can go to the FedEx Web site to track their packages. Bank of America offers online banking. MasterCard allows you to go online to check your charge account transactions. Peer-to-Peer (P2P) An Apple employee in the United States electronically contacts an Apple employee in China to find out why an iPod order is behind schedule. Sony PlayStation employees in Boston and California develop a new game together, sharing the same game file. A Springfield College professor fills out and sends a flexible benefit form online to the human resource department across campus. Customer-to-Customer (C2C) John Smith buys a watch from Jean Jones and sells a car to Jones through eBay . Jones gets music, videos, software, and other files from Smith through BearShare and LimeWire . B2E Business/ Database Employees B2C Amazon.com John Smith P2P Employee Employee C2C John Smith Jean Jones eBay (online auctions) BearShare, LimeWire (file sharing) B2B Ford Firestone

KEY TERMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exhibit 10 –10 ● Situational Communication Model

Chapter 10 - Communicating and Informatiion Technology

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Chapter 10 - Communicating and Informatiion Technology