1. Communicating and Information Technology

6. Exhibit 10 – 1 ● Organizational Communication

11. Exhibit 10 –2 ● The Communication Process

12. Exhibit 10 –3 ● Major Communication Barriers

14. Exhibit 10 –4 ● Message Transmission Channels

23. Exhibit 10 –5 ● The Message-Sending Process

26. Exhibit 10 –6 ● The Message-Receiving Process

27. Exhibit 10 –7 ● Five Typical Response Styles

37. Exhibit 10 –8 ● Information Network

38. Exhibit 10 –9 ● E-Commerce Business-to-Business (B2B) Ford buys tires from Firestone . Wal-Mart buys merchandise from thousands of suppliers automatically through electronic data interchange (EDI) as inventories become low. Business-to-Employee (B2E) Merck sales reps conduct business on the road, and some Cengage Learning employees telecommute (work from home). UPS drivers get electronic orders to pick up packages along their routes and send electronic information to businesses for tracking deliveries. Business-to-Customer (B2B) Amazon.com sells a book and a computer to John Smith. Customers can go to the FedEx Web site to track their packages. Bank of America offers online banking. MasterCard allows you to go online to check your charge account transactions. Peer-to-Peer (P2P) An Apple employee in the United States electronically contacts an Apple employee in China to find out why an iPod order is behind schedule. Sony PlayStation employees in Boston and California develop a new game together, sharing the same game file. A Springfield College professor fills out and sends a flexible benefit form online to the human resource department across campus. Customer-to-Customer (C2C) John Smith buys a watch from Jean Jones and sells a car to Jones through eBay . Jones gets music, videos, software, and other files from Smith through BearShare and LimeWire . B2E Business/ Database Employees B2C Amazon.com John Smith P2P Employee Employee C2C John Smith Jean Jones eBay (online auctions) BearShare, LimeWire (file sharing) B2B Ford Firestone

40. Exhibit 10 –10 ● Situational Communication Model