2. Cannot enroll as a judge at a Regular REL event you are judging and playing in
•Make sure you are entered into the event as a judge first, then add yourself as a player
3. Blank page comes out when printing seatings at the beginning of the event
•Either user Multiprint, or print the pairings or other information first; seatings should then print successfully
4. Get a “Country is Invalid” error when trying to enroll a player
•Add the player to the Local Players database, then enroll the player from Local Players
5. Missing Penalties tab during the event
•Click the Add Judges button, and then close the Add Judges window. Penalties tab should reappear.
6. Wrong player/judge name appears when entering a DCI number
•Check Local Players database for multiple instances of the number in question and remove those instances
7. Fixed seating arrangements end up with incorrect/shared table number
•In the Edit Matches screen, remove all byes first
•Unpair matches sharing same table number, then attempt to manually add pairs in desired table number order (first pair entered gets the lowest number available)
•If adding the first pair results in a new conflict, repeat the process (bubbling up)
•May want to consider removing all tables in the affected range and re-entering them manually in one fell swoop
•May also want to consider making changes to results slips by hand if range is too large.
8. Print Playoffs option gives a “Object reference not set to an instance of an object” error
•Choose to Print Pairings like in Swiss rounds instead, or hand-draw the bracket
9. No option to create a Top 8 Draft pod in a Sealed Deck tournament
•Manually create and hand-draw the draft pod
•Manually create the matches in WER for each playoff round as per the MTR
10. Players not being dropped after losing in the single-elimination rounds of the Top 8 of a tournament where Top 8 was based on standing
•Current workaround: Drop losing players when entering results in the Rounds tab
11. When dropping both participants of a match, one via the Results tab and the other using the Players tab, one of the dropped players continues to be listed in the standings while the other player is not.
•Enter the result, then drop both players using the same method (either through Players tab or through Rounds tab)
•Be extra vigilant when pairing players for each round to ensure that the player was dropped correctly and the correct number of players in the tournament is displayed
12. DISASTER RECOVERY
•Save open and unreported tournaments to a safe location
•Export Local Players database
•Back up and remove tournamentdata.dat and reportingsettings.xml files
–Windows XP: C:Documents and Settings[User Name]Application DataWizards of the CoastEvent Reporter
–Windows 7 & 8: C:Users[User Name]AppDataRoamingWizards of the CoastEvent Reporter
•Relaunch WER
•If WER is functional again, reimport Local Players database and saved events
•If not, uninstall and reinstall WER, then test functionality again
•If still not functional, contact Wizards Game Support team
13. REPORTING BUGS
•http://wizards.custhelp.com
•Be prepared to provide tournamentdata.dat file, as well as reporter.log and updater.log files (in the logs subdirectory)
•Be prepared to describe exactly what happened, providing specific details
14. REFERENCES
•Known Bugs: http://community.wizards.com/content/forum- topic/2652791
•Troubleshooting WER functionality: http://www.wizards.com/WPN/News/Article.aspx?x=20110707WER_Duplicate
•JudgeApps forum for posting/reviewing WER questions: http://apps.magicjudges.org/forum/77/
