Banking on Web 2.0 and beyond

Banking on Web 2.0 and beyond: The consumer is all powerful! Edwin van Raalte Senior Manager Business Development Rabobank International

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Before we start let me first introduce RaboPlus… Also available on: http://www.raboplus.co.nz/raboplus-tv-radio-ads/default.aspx and www.youtube.com under “RaboPlus”

Some of the key questions we will discuss Today… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rabobank’s take on Direct Banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rabobank’s take on Direct Banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rabobank’s take on Direct Banking ,[object Object],[object Object],[object Object],[object Object],[object Object]

Rabobank’s take on Direct Banking From the customer perspective

PART 2: “ Bank 2.0” Putting theory into practice

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object],[object Object],[object Object],[object Object]

“ Bank 2.0” Putting theory into practice Traditional communication versus Web 2.0 communication

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object],[object Object],[object Object]

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object]

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“ Bank 2.0” Putting theory into practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PART 3: Unlocking client advocacy in direct banking

Web2.0 Opportunity assessment matrix Source: http://www.visible-banking.com / The Visible Banking Blog of Christophe Langlois is highly recommended for anyone interested in Bank2.0!

Unlocking client advocacy in direct banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Unlocking client advocacy in direct banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusions and thoughts ,[object Object],[object Object],[object Object]

Conclusions and thoughts ,[object Object],[object Object]

Beyond Web 2.0 ,[object Object],[object Object],[object Object]

Thank You and Financial Insights! Any Questions? Edwin van Raalte Senior Manager Business Development Rabobank International [email_address] Or get connected through : www.linkedin.com/in/edwinvanraalte Background reading… Or read my latest paper on “Banking on Web 2.0 and beyond” in the next issue of The Journal of Financial Services Technology (Financial Standard Australia). Or check out our (English) IDB websites: www.rabodirect.ie www.raboplus.co.nz www.raboplus.com.au and for the Rabobank group www.rabobank.com

Banking on Web 2.0 and beyond

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