1. TELEWORK A NEW OPPORTUNITY FOR AGED WORKERS, THE FUTURE FOR ALL KNOWLEDGE WORKERS

3. 11) A SPECIAL COMBINATION OF CIRCUMSTANCES 1) THE REASONS WE GOT IN TELEWORK THE STORY OF TELEWORK BEGAN ACCIDENTALLY IN 2005 SNEDA HAD TO FACE A SUDDEN & IMPORTANT COLLAPSE OF ITS REVENUE A SIGNIFICANT REDUCTION OF THE OPERATING COST WAS ABSOLUTELY NECESSARY GIVING UP THE RENTING OF THE THREE REGIONAL AGENCIES WAS AN INTERESTING TRAIL = 150.000 € OF SAVING PER YEAR IN ORDER TO MAINTAIN DEDICATED TEAMS CLOSE TO THE CUSTOMERS, I PERSONALY DECIDED TO EXAM TELEWORK

4. 12) THE OWN WILL AND VISION OF THE CEO 1) THE REASONS WE GOT IN TELEWORK I COMPLETED MY INITIAL EDUCATION WITH A MBA AND ALSO A MASTER DEGREE OF PSYCHOSOCIOLOGY I’M FROM A LONG TIME CONVINCED THAT A LONG LASTING ECONOMIC PERFORMANCE RELIES ON THE RESPECT AND THE FULFILLMENT OF THE EMPLOYEES IN THIS LOGIC, WE IMPLEMENTED A NEW SOCIAL DIALOGUE, WE INTRODUCED AN OBSERVATORY OF WORKING CONDITIONS, A STRATEGIC PLANNING OF HUMAN RESOURCES AND WE TURNED TO INTERNAL AND EXTERNAL COACHING TELEWORK WAS THE LAST INNOVATION WE HAD’NT EXPERIMENTED

5. 13) THE NECESSITY FOR AN ICT COMPANY TO STAY IN THE FRONTLINE OF PROGRESS 1) THE REASONS WE GOT IN TELEWORK TO ASSURE THE CONTINUANCE OF ITS ACTIVITIES, AN ICT COMPANY MUST ALWAYS INVENT & INNOVATE IN THE FIELD OF PROVIDING SOFTWARES AND ASSOCIATED SERVICES, THAT MEANS DOING THE BEST TO CREATE BUSINESS SOLUTIONS STANDARD-BASED WITH ADVANCED TECHNOLOGIES AS FAR AS USING ICT IN SERVICES AT DISTANCE BECAME A NEW OPPORTUNY OF DIFFERENTIATION, SNEDA HAD TO SET AN EXAMPLE OF USING ICT WITH ITS OWN EMPLOYEES IMPLEMENTING TELEWORK THANKS TO NEW TEHCNOLOGIES WAS THE BEST WAY TO GO FORWARD AND STAY AHEAD OF OTHERS COMPETITORS

6. 21) A FOOL ADHESION OF THE EMPLOYEES SYNDICATE & REPRESENTATIVE 2) THE WAY WE IMPLENTED TELEWORK CONDUCTING A NEGOTIATION FOR A TELEWORK AGREEMENT WAS AN UNEXPECTED OPPORTUNITY FOR THE DIFFERENT WORKERS’ DELEGATE EVEN THOUGH WE HAD CONCLUDED BEFORE MAJOR SOCIAL BREAKTHROUGHS, THEY IMAGINE THAT SNEDA WAS TOO SMALL TO BE ELIGIBLE FOR TELEWORK AT THE MOMENT I COMMITED MYSELF, THEY BECAME THE BEST AMBASSADORS OF TELEWORK INSIDE AND OUTSIDE THE COMPANY WE SIGNED AN AGREEMENT IN DECEMBER 2006, WHICH IS CONSIDERED AS THE BEST ARRANGEMENT NEVER REACHED IN OUR HISTORY

7. 22) A FIGHT AGAINST THE MANAGERS TO CHANGE CULTURE & ORGANIZATION 2) THE WAY WE IMPLEMENTED TELEWORK AMAZING BUT THE MANAGERS PUT UP A FIERCE RESISTANCE TO THE TELEWORK PROJECT THEY GAVE AS A PRETEXT THE DIFFICULTIES TO ORGANIZE DIFFERENTLY THE COMPANY WORKING AND WANTED TO BE NOT RESPONSIBLE FOR BOTHERING THE MAJORITY TO THE ADVANTAGE OF A MINORITY IN FACT, THEY WERE NOT READY TO TRUST MORE IN THE SALARIEES, TO OFFER THEM MORE RESPONSABILITIES AND TO IMAGINE NEW MEANS TO CONTROL THEIR ACTIVITIES TO FACE SUCH AN OPPOSITION, I DECIDED TO RAISE THE TELEWORK AS A STRATEGIC CORPORATE GOAL AND PERSUADED EACH STAFF MEMBER

8. 23) A SOCIALLY INNOVATIVE TELEWORK SYSTEM 2) THE WAY WE IMPLEMENTED TELEWORK THE UNIQUE AGREEMENT ON THE FRENCH ICT MARKET AMONG TOO FEW INITIATIVES IN FRANCE (GROUPS ESSENTIALLY) A TELEWORK SYSTEM OPEN TO EACH CATEGORY OF EMPLOYEES (STAFF, SALES FORCES, ENGINEERS &DEVELOPERS, CONSULTANTS, ADMINISTRATIVE PERSONEL) A SYSTEM BASED ON THE VOLUNTARISM AND RELYING ON FLEXIBILITY (1 OR 2 DAYS PER WEEK IN TELEWORK, ACCORDING TO THE CATEGORY OF WORKER AND THE WORKLOAD) A SYSTEM WHICH APPEARS, COMPARED TO THE OTHERS SYSTEMS RUNNING IN FRANCE, FAVOURABLE TO THE EMPLOYEES

9. 23) A SOCIALLY INNOVATIVE TELEWORK SYSTEM 2) THE WAY WE IMPLEMENTED TELEWORK EMPLOYEES AT HEAD OFFICE EMPLOYEES OUTSIDE PRESTATIONS FLEXIBILITY MINIMUM 4 DAYS/MONTH MINIMUM 4 DAYS/MONTH FURNITURE - DELIVERED BY SNEDA ITC KIT DELIVERED BY SNEDA ACCORDING TO THE NEEDS DELIVERED BY SNEDA CONNEXIONS TO INTERNET 30 €/ MONTH PAYABLE BY SNEDA 30 €/ MONTH PAYABLE BY SNEDA Inclusive HOUSING ALLOWANCE - FROM 64 TO 75 €/ MONTH PAYABLE BY SNEDA MANAGEMENT A PHONE CALL/WEEK, A MEETING / MONTH, STRICT PERFORMANCE APPRAISAL AS FOR OTHER WORKERS

10. 31) THE SAME BENEFITS THAN FOR OTHERS WORKERS 3) THE OPPORTUNITIES FOR SENIORS TELEWORK HAS WON THE EMPLOYEES THE ADOPTION OF TELEWORK SOUNDS LIKE AN UNEXPECTED PLEBISCITE. 100% OF THE TELEWORKERS : SEVERAL JOB-SEEKERS APPLIED FOR A POSITION BECAUSE TELEWORK WAS MENTIONED - 17 TELEWORKERS IN 2007 - 30 TELEWORKERS IN 2008 (ALMOST 25% OF THE SALARIEES) - 40 TELEWORKERS IN 2009 - FIND BETTER BALANCE BEETWEEN WORK & LIFE - FEEL MORE MOTIVATED & MORE CONSIDERED - APPRECIATE THE PROOF OF CONFIDENCE & RESPONSABILITIES - CONSIDER THEMSELVES MORE COMPETITIVE & CONCERNED - DON’T IMAGINE TO GO BACKWARDS - BUT DON’T LONG FOR A FULLTIME TELEWORK

11. 31) THE SAME BENEFITS THAN FOR OTHERS WORKERS 3) THE OPPORTUNITIES FOR SENIORS TELEWORK HAS ALSO WON THE COMPANY A CONTRIBUTION TO THE WELL-BEING AND FULFILMENT OF THE EMPLOYEES A CONTRIBUTION TO THE PRESERVATION OF THE ENVIRONMENT - AN ECO FRIENDLY ORGANISATION OF WORK - AN INEXPENSIVE ORGANISATION OF WORK

12. 32) THE SPECIFIC BENEFITS TO WORK LONGER IN BETTER CONDITIONS 3) THE OPPORTUNITIES FOR SENIORS THE MAJOR ROLE OF THE SENIOR IS UNDERESTIMATED IN OUR CIVILIZATION - THEY CARRY THE MEMORY OF THE COMPANY AND ALSO THE MEMORY OF THE RELATIONS WITH CLIENTS AND COMPETITORS WORKING LONGER WITH SENIORS IS NOT ONLY AN ECONOMIC & FINANCIAL ISSUE. IT’S A QUESTION OF COMPETITIVITY OF EACH COMPANY, WITH A MORAL & ETHIC DIMENSION TELEWORK WAS MENTIONED - THEY HAVE THE EXPERIENCE AND THE EXPERTISE - THEY HAVE NOTHING TO LOSE AND EVERYTHING TO SHARE & TO PASS ON

13. 32) THE SPECIFIC BENEFITS TO WORK LONGER IN BETTER CONDITIONS 3) THE OPPORTUNITIES FOR SENIORS AMONG THE 30 TELEWORKERS IN SNEDA, 3 ARE SENIORS (THEY WILL BE 10 IN 5 YEARS) THANKS TO THE IMPLEMENTATION OF TELEWORK, THE 3 THANKS TO THE IMPLEMENTATION OF THE SERVICES AT DISTANCE (IN COMBINATION WITH TELEWORK) THEY APPRECIATE TO OFFER THEIR KNOWLEDGES AND THEIR EXPERIENCES WITHOUT THE CONSTRAINT OF BUSINESS TRIP - FEEL LESS TIRED AND IMAGINE WORKING TILL THE LEGAL AGE OF RETIREMENT - DECLARE READY TO CHANGE THE JOB FOR THE LAST YEARS

14. 33) SOME TRAILS TO DEVELOP TELEWORK FOR SENIORS 3) THE OPPORTUNITIES FOR SENIORS TELEWORK IS A SUCCESSFULL SYSTEM IN MY COMPANY FOR ALL THE WORKERS, ESPECIALLY FOR AGED WORKERS TELEWORK HAS SHOWN FOR SEVERAL YEARS ITS ADD VALUE IN NORTHERN COUNTRIES AS TELEWORK MUST BE IMPOSED IN EACH COMPANY OF EACH EUROPEAN COUNTRY ITS A QUESTION OF HUMAN DIGNITY FROM AN INDIVIDUAL & COLLECTIVE POINT OF VIEW - A SOCIAL INNOVATIVE INITIATIVE - A PERFECT MANAGEMENT TOOL - AN UNIQUE WAY FOR WELL BEING AND FULFILMENT OF THE EMPLOYEES - AN UNEXPENSIVE MEAN FOR SUSTAINABLE DEVELOPEMENT

15. 33) SOME TRAILS TO DEVELOP TELEWORK FOR SENIORS 3) THE OPPORTUNITIES FOR SENIORS THAT MEAN CHANGING THE CULTURE OF MANAGERS AND POLITICIANS THAT’S WHY WE ARE ALL HERE TOGETHER