OSS/BSS for Wholesale Telco's

1. An Introduction to Infonova’s Front & Back Office BSS Including product management, customer management, fulfillment, billing and collections capabilities for Telco 1.0 & Telco 2.0 Business Models Truly Transformational Solutions for Comms & Media Businesses March 2009

4. Infonova’s BSS Release 6 delivers Telco 1.0 and Telco 2.0 Business Model Capabilities Infonova BSS Release 6 Process & Module Framework Wholesale aggregation for multiple suppliers & Multi-tenant Order-to-Cash for Multiple Brands & Channel Partners Infonova BSS Release 6 Business Architecture

10. MPLS Automation The business impact at Telekom Austria

14. Telekom Austria: Infonova BSS Contract and Account Structure - Sample UN 1 100 28 1 731 SUB-UN 8 100 1 32 1 8 2 Holding 1 100 182 132 SUB-UN 5 100 257 899 SUB-UN 7 100 1 99 195 SUB-UN 6 100 217 651 SUB-UN 3 100 1 91 774 SUB-UN 2 100 177 508 SUB-UN 9 100 217 694 SUB-UN 1 100 212 369 Holding Y 100 1 45 915 SUB-UN 6.2 100 224 052 SUB-UN 6.1 100 244 054 SUB-UN 9.1 100 1 63 622 SUB-UN 6.3 10 3 998 444 SUB-UN 6.3.1 10 4 621 814 Holding X 100 254 357 Contract 1 Contract 2 Contract 3 Contract 4 SUB-UN 3.1 100 1 46 998 SUB-UN 4 100 1 67 647 UN 2 100 163 679 50% 50% Invoice Rebate

15. Overall Design of Telekom Austria’s Portfolio 2008 Bundles TV Add-Ons Mobile Add-Ons Internet Add-Ons

16. Infonova‘s BSS is the Service Enabling Platform for TA‘s quadruple play convergent services Infonova BSS Service Activation Service Support Service Enabling SOA Integration Layer TA Invoicing CRM CSC Order Management SOA Integration Layer Internet Core Services VoIP Services LIC+ VPN Services Rating & Pre-Billing xDSL/FTTx Services Portal Services IPTV Services Process Control Business Rules Data Management Process Repository Product/Service Dec. Admin GUI Provisioning Interfaces Order Mgmt Integration Customer Care Customer Self Care Notification Mgmt CRM integration AAA Service Data Webservices Assurance PrePriced Formatting Rating / Billing Mediation / Pre Rating Collection Mobile Voice Mobile Broadband Near & Zero Touch Fulfillment … .

18. AAPT’s “3 in 1” Bundled Offering… Banner Ads “ 3 in 1” – A Bundle of Bundles!

28. Definitions & Activities Definitions The tenant virtual service operator (VO) is the end user facing brand. Includes channels for sales & service, marketing and strategy The Wholesale Aggregator / Bureau Operator (WABO) delivers service through the end to end service delivery lifecycle Activities - Marketing Campaigns - Brand Management - 1 st level Sales - 1 st level Service (MAC’s & Enquiries) - Product Management - Credit & Collections - Order collection - Qualification - Service Provisioning - Logistics - Activation / Installation - Assure (2 nd level, faults) - Mediate, rate & bill - Invoice - AR (paid project) - Payments ( ,, ) - Admin & Config Owner / Operator of Network infrastructure Other businesses, media, content etc - Activities relating to network operations - Suppliers fulfillment activities Infonova BSS Release 6 Business Architecture

29. Infonova’s BSS - Agile capabilities to automate order to cash Infonova BSS Release 6 Process & Module Framework Product Mgmt. Finance Billing Order Mgmt. Customer Mgmt. Platform & Business Mgmt. Customer Self Management Ticket Management Service and Resource Provisioning Rating Invoicing Bill Formatting Channel Management Product & Service Management Customer Relationship Management Order Management Mediation Accounts Receivable Supplier Management Wholesale, Virtualization and White Labeling Integration Platform (Workflow Management, Task Management, Notification Management) Content Management

32. Customer Mgt Service Mgt Resource Mgt Resource Inventory Mgt. Resource Status Monitoring Resource Performance Monitoring/ Management Resource Logistics Correlation & Root Cause Analysis Customer QOS/ SLA Mgt. Customer Service / Account Problem Resolution Service Rating / Discounting Management Receivable Mgt. Voucher Management Arbitrage Management Resource Testing Mgt Resource Data Mediation Billing Data Mediation Service Quality Monitoring & Impact Analysis Service Performance Mgt. Service Problem Mgt. Resource Planning/ Optimization Enterprise Management Customer Contact, Retention & Loyalty Product Management Market / Sales Management Supplier / Partner Management Partner Management Product Lifecycle Management Supply Chain Management Campaign Management Channel Sales Management Security Management HR Management Asset Management Knowledge Management Financial Management Customer Self Management Product Strategy / Proposition Management Corporate Sales Management Customer Information Management Bill Formatting Service Inventory Mgt. Resource Domain Management (IT Computing, IT Applications, Network) SLA Mgt. Real-time Billing Management Oper. Support & Readiness Fulfillment Assurance Billing Fraud Management Customer Billing Management Integration Infrastructure Order Mgt. Revenue Assurance Management Notification Management WebAC Framework Import Export Service Workforce Mgt. Workflow Management Reporting & Analysis Service Design / Assign Resource Design / Assign Resource Provisioning / Configuration Resource Activation Resource Problem Management Service Specification Mgt. Resource Specification Management Product / Service Catalog Management Service Config. Mgt. Task Management Product Performance Management Quotation Engine Collections Mgt. Invoicing Infonova 3rd Party Infonova / 3rd Party Infonova Release 6 Footprint on the TAM

40. Business Process: Platform & Business Management Manage Tasks Create and manage Process Instance Create and manage Operator Create and manage Notification Templates Exchange Data with External System Platform & Business Mgmt. Wholesale, Virtualization and White Labeling Integration Platform (Workflow Management, Task Management, Notification Management)

41. Business Process: Platform & Business Management Platform & Business Mgmt.

42. Business Process: Product Management Create Wholesale Product Offer Create Retail Product Offer Manage Sales Channels Manage Affinity Partners Create Wholesale Product Product & Service Management Channel Management Product Mgmt.

43. Business Process: Product Management Product Mgmt.

44. Business Process: Customer Management Create and Manage Billing Account Customer Relationship Management Ticket Management Create and Manage Customer Service Manage Tickets Customer Mgmt.

45. Business Process: Customer Management CM Core CM Credit Assessment CM Replication Customer Mgmt.

48. Business Process: Order Management Create and Manage Order Order Management Service & Resource Management Process Order Provisioning Status / Quality Check Provision new Service Provision new non comm. Service Provision change Service Provision change non Comm. Service Provision Churn Service Order Mgmt.

49. Business Process: Order Management Order Mgmt.

50. Business Process: Billing Process Usage Data Mediation Rating Invoicing Bill Formating Perform Rating Perform Invoice Run Manage Bill Formating Manage Invoices Manage Bill Cycle Billing

51. Business Process: Billing Mediation Rating Invoicing Bill Formating Billing

52. Business Process: Billing Mediation Rating Invoicing Bill Formating Billing

53. Business Process: Billing Mediation Rating Invoicing Bill Formating Billing

54. Business Process: Billing Mediation Rating Invoicing Bill Formating Billing

55. Business Process: Finance Generate aged debtors report Process invoice/ adjustment/ dispute Process payment/ dishonor / reversal Trigger refund Trigger direct debit payment Write-off/ Sell account Trigger Pre-Auth (cc, bank account) Update balances Generate GL receivables report Generate GL revenue report Generate aged disputes report Finance

58. Infonova’s BSS Getting Virtualization right delivers multiple impacts… contd

68. Alliances and Partnerships Network Suppliers ISV‘s Industry Associations HW/DB Outsourcer / SI

70. Business Model Functions Residential Small Enterprises Business Corporate Wholesale Product Offer Development (new/existing) Campaign Management Prospect Management Customer Catalogue Bid Management Account Management (existing customer) Bill Presentation Special Pricing Customer Information Management Product Offer / Bundle Catalogue Sales Inventory & Commission Channel Management Customer Acquisition, Retention and Growth Development (new/existing) Customer Contacts (relationship) management (Developing relationship framework) Product Catalogue (Includes pricing. Each product based on one or more services drawn from the service catalogue) Product Lifecycle Management (Product introduction, change & retirement) Configuration Management (Execute and Monitor Configurations, SLA, Access Control) Segment Demand Management Order Management Order (Product) Problem Resolution Credit Management Billing Workforce Management Business Intelligence & Analytics Rating Payments Management Financial Risk Management (Policy and Compliance) Logistics Mgmt. Service Delivery Support Mgmt. Procurement & Service Delivery Mgmt. Applications Mgmt. Service Delivery Infrastructure Mgmt. Sales Operations Product Business Rules & Workflow (Fulfill, Assure, Bill) Service Element Catalogue (Exposes services supplied through S/P interface in a common format facing the product catalogue + SLA) Service Element Mgmt. (Add, Delete, Change, Build) SPO Requisition Mgmt. Service Design & Feasibility Usage Data Generation (non-network) Service Element Performance Mgmt. (including SPO Performance) Issue Ticketing and Escalation Usage Data Aggregation (including Mediation) SPO Settlements & Payments Mgmt. Supplier, Partner and Operator Interfaces Financial Services Value Add Service Organisations (Media, Content, etc) Logistics Vendors (Mobile Phones, Modems) Network Providers Print Vendors (Invoice Production) Fulfilment Service Request Mgmt. SLA Network Mgmt. (including Performance) Usage Data Generation and Collection Usage Data Aggregation and Distribution Network Capacity Mgmt. Network Infrastructure Mgmt. ULL, GSM, GPRS, PSTN, Broadband Sales / Acquisition / Retention / Growth Process Business Rules & Workflow Wholesale offers are characteristically an significantly straight through from from SPO. Thin touch across layers Channel Partners (providing services to customer access capability)

72. Who does what – Telecoms Value Chain- Summary Market Sell Provide Service Bill / Credit Manage Support & Ops Wholesale / Bureau Operator VO Market, Sell & Serve

79. Infonova’s TMF Case Studies Near & Zero Touch Fulfillment are a key component Zero Touch Quad Play Delivered - 12 weeks Zero Touch Triple Play Delivered - 16 weeks Zero Touch MPLS Automation Multi Brand ISP Core Services Zero Touch IP Centrex Zero Touch Triple Play Transformation Zero Touch Triple Play For Cable Zero Touch Provisioning For Cable