This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/001introduction-to-lean-six-sigma-960 Lean Six Sigma is the longest running process improvement methodology of all time, and for one reason - it works! Started at Motorola in the early 1980?s, Lean Six Sigma gained worldwide attention after delivering billions of dollars in savings at GE. In one form or another, Lean Six Sigma has been deployed by almost every organization on the Fortune 500. For this reason, some believe it is for large organizations only. But it?s not just for large organizations. And it's not just for manufacturers either. Big, small, manufacturing or service . . . Lean Six Sigma can significantly benefit them all. Although Lean and Six Sigma were initially two separate disciplines, process improvement visionaries foresaw the complementary nature of a Lean and Six Sigma integration. The goal of Lean is the unimpeded flow of goods and services to customers, achieved through waste elimination. Lean focuses on process velocity. The goal of Six Sigma is the elimination of process variation and defects. Six Sigma focuses on process quality. Together they provide a methodology that addresses the ills of any process. This module introduces the reader to Lean Six Sigma. The material is suitable for independent study, executive briefing or as an introduction in formal classroom training.

1. 1
Lean Six Sigma
Overview

2. 4
Six Sigma - 3 Disciplines
Customers
Eliminate
Waste
(Lean)
Design New
Products &
Processes
Reduce Variation
and/or Shift
the Mean
Eliminate
Non Value Added Activities
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3. 7
What is meant by three disciplines . . .
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4. 10
• Soliciting the Voice of the Customer (VOC)
• Converting VOC to Critical to Satisfaction (CTS)
• Designing Products/Processes that meet CTS’s
Selling What YOU Want
To Manufacture
6,671 units sold in 1 year
Offering What the
Customer Will Buy
318,496 units sold in 1 year
DMADV is one of the 3 Six Sigma Disciplines
Innovate (DMADV)
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5. Exercise
13
Read the paragraph below . . .
Six Sgmia is an irmpvoneemt mhotedgoloy based on a coclelotin of tools taht
have eisxted for many yaers. Smoe of tshee tolos are vrey iituvitne and can be
aplpied fllwoinog a berif inrctoudiotn. Other tolos are more cemoplx and will
rqeuire taht the leaenrr apply them in a viatery of snceiraos bfeore cpomelte
crpoemnehoisn is acivehed. Sitll oerhts are vrey cpmloex and tehiclnclay
damednnig. For tehse, mnay huors of slppuetmeanl sutdy wlil be riqueerd
alnog wtih seraevl yreas of driect alppiiaotcn.
Six Smiga trnainig is itesnne. Most pelope who are exseopd to the traiinng for
the fsirt time are oervwheemld by the auonmt of new mtariael. You slohud
not eepxct to be a Six Sgima eeprxt at the end of tinainrg but rehatr at the
begnninig of a lftiimee of lranenig.
The Take Away . . .
Six Sigma training will get you operational (you will be able to read) but you
will have much to learn (correct spelling, grammar, etc.) for years thereafter.
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6. 1. Six Sigma is the longest running management fad in history.
2. DMADV is also known as Design for Six Sigma (DFSS).
3. External customers are at the center of LSS.
4. DMAIC is also called Variation Reduction.
5. The Roadmap is the ‘belts’ guide for all LSS projects.
6. ALL processes have waste and variation.
7. DMAIC focuses on waste elimination.
8. Waste elimination is about leaning processes.
9. DFSS is used for “white sheet” projects.
10. Some existing processes cannot be improved using LSS.
Questions
16
T F
T F
T F
T F
T F
T F
T F
T F
T F
T F
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7. 1
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