7 tips to help a person through a change. Includes, for example, listening to the person and helping the person create a strategy for change.

1. 7 tips to help a person
through a change

2. Tip # 1
Listen to how the
person feels

3. Make it possible for people to
share their feelings with others.
Hayes, John: The Theory and Practice of Change Management, p. 155.

4. High energy
Angry
Alert
Nervous
Excited
Stressed
Happy
Upset
Sad
Contented
Depressed
Relaxed
Fatigued
Calm
Low energy
http://hmi.ewi.utwente.nl/verslagen/capita-selecta/CS-Zimmerman-Jurrit.pdf

5. Listening tips
http://www.slideshare.net/frankcalberg/listening-tips

6. Tip # 2
Find out where in the
change cycle the person is

7. Energy
7
Reflection and learning
2
Denial
1
Shock
6
Consolidation
3
Depression
5
Testing
4
Letting go
Acceptance of reality
Hayes, John: The Theory and Practice of Change Management, p. 151.
Time

8. Tip # 3
Help the person analyze
arguments for and
against the change

9. Encourage the person to do a careful, thoughtful
analysis, for and against the change.
http://blogs.hbr.org/cs/2013/04/disruption_denial.html

10. Example
Arguments for investing in
a smartphone
Arguments against investing in
a smartphone

11. Tip # 4
If the person resists change,
find out why

12. Problem analysis methods
http://www.scribd.com/doc/34918427/Problem-analysis-methods

13. Reasons why people resist change
http://www.slideshare.net/frankcalberg/5-reasons-why-people-resist-change

14. Tip # 5
Help the person
discover his/her values

15. Questions to discover values
http://www.scribd.com/doc/36200010/questions-to-discover-your-values

16. Tip # 6
Help the person make a
strategy to change

17. Help the person make a strategy that focuses on realistic goals.
Example
Setting a goal of changing a few specific behaviors such as less
shouting is more effective than focusing on personality aspects
such as interpersonal sensitivity, empathy, and sociability.
http://blogs.hbr.org/2013/12/if-you-want-to-change-dont-read-this/

18. Things to do to reach the goal
When to do them
Task # 1
Tuesday morning.
Task # 2
Thursday afternoon.

19. Tip # 7
Help the person repeat
new behaviour

20. Deliberate practice requires steady, consistent repetition over
time, until new behaviors take root in the body as new habit.
As Aristotle put it: “We are what we repeatedly do. Excellence
then, is not an act but a habit.”
http://www.managementexchange.com/story/growing-people