1. Follow us on:
Steppingstoneglobal.biz
Or on social media:
Twitter @fredhaentjens
linkedin.com/in/fhaentjens
Facebook.com/fredhaentjens

2. The 2 shoe salesmen
First a little story for you:
Back in the 19th century, two successful shoe salesmen from
competing companies in Manchester, were sent to Africa to
see of there were any opportunities on that new continent.

3. The 2 shoe salesmen
The second shoe salesman arrived in Africa
and also began his assessment. He quickly
became thrilled at what he observed
His telegram to London:
“I can’t believe what I’m seeing, -
STOP- Everyone is barefoot over here!
- STOP- Send me as much stock as you
The first shoe salesman arrived in can spare, we are going to make a
Africa and immediately began his killing!”
assessment of this new market.
His telegram to London:
“I can’t sell shoes here! –STOP-
Nobody wears them – STOP -
everyone is barefoot!”

4. The spirals of our spine
Like the shoe salesmen, we have 2 options to
walk through life, we can go:
Downwards…. Or……… Upwards

5. The McKinsey Quarterly:
The figures
The economic slump offers business leaders a chance to more
effectively reward talented employees by emphasizing nonfinancial
motivators rather than bonuses.

6. But we are not modelists!
You know why most
consultants do it with
models?
Because there’s no
shortage of supply
For the curves that
they like to
reproduce.

7. Let’s talk about something else
 Let’s not talk about the
hotel statistics
 Let’s not talk about the
crumbling European markets
 Let’s not talk about problems
 Let’s talk about the
wonderful things in life
 Let’s talk about our great
future on Koh Samui
 Let’s talk about the potential
in the Hotel business

8. Don’t focus to much on problems
We tend to look at our current situations with a focus
on it’s problems and forget to look at the
opportunities it brings with it.
Consequences of focusing only on the problems:
 negativism among staff
 stagnation or demotivation
 long discussions, people leave
 small and big frustrations
We can develop solutions out of problems?
Yes, sometimes ... but what is the chance we
have a win-win situation for all?

9. Game theory in real life
The probability that people choose for the win-win option
is low if they do not work in teams. Life is almost like the
Rock-paper-scissors game.
Ever played the Rock-paper-scissors game?
How many times you and the other won at
the same time?

10. Win / win is managed
Now think about in business, how many times
you win, without intervention? Without
managing the outcome?

11. Let’s go with the flow
For win/win we need to manage properly,
and therefore we a need to be skilled in managing
people. Some of these key skills are solution orient:
communication , conflict handling, Motivation,
Planning and Situational Leadership
So your team can Win / You Win

12. A second and last story
An urban legend?
Name: John Maybe…
Nr of years in construction:12 years
Motivation: I love to build hospitals
Name: Marc
Nr of years in construction:20 years
Motivation: Interested in hospital design
Name: Suzanne
In construction:6 months
Motivation: building hospitals
“The Site Lead
that will allow doctors to cure
must be a great old people and poor little
manager, to motivate children with terrible diseases
his staff like this!”

13. A second and last story
Unfortunately they had to fire the site manager.
His company is building hotels, not hospitals
It is not only important to motivate people, but also
to be able to align them all for the same objectives

14. What do we develop?
In the hospitality business,
like in any other business:
some help in developing Others develop people
the infrastructure

15. Personal immune system
We help managers and business leaders to:
Tim in t
e wa po
ap
st ers dis
Be a good leader
Spend time Think win/win
effectively
Be proactive Be resilient
Sharpen Stress
problems the saw Empower and
serve others
Begin with
The end First things
First
Communicate with
Empathically Pre
ssu
is re
c ris

16. Sample of services

17. More information & material
Follow us on:
Steppingstoneglobal.biz
Or on social media:
Twitter @fredhaentjens
linkedin.com/in/fhaentjens
Facebook.com/fredhaentjens