NCV 4 Personal Assistance Hands-On Support - Module 4

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This slide show accompanies the textbook NCV 4 Personal Assistance Hands-On Training - Module 4 published by Future Managers Pty Ltd. It is intended to be used for support material for lecturers teaching this subject. This module deals with liaising with a range of customers in a business.

Formation

Module 4: Liaise with a range of customers of a business Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],Module 4: Liaise with a range of customers of a business Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],1. Initiate contact with a range of customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],What is customer satisfaction? Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Characteristics of customer surveys Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],Objectives of a customer satisfaction survey Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],Designing a customer satisfaction survey Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],Activity 1 Personal Assistance – Level 4 Future Managers

Ways of doing surveys Personal Assistance – Level 4 Future Managers

1.2 Inform customers of business activities Personal Assistance – Level 4 Future Managers

[object Object],Activity 2 Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],2. Maintain contact with a range of customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.1 Apply and establish a communication process with customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],Activity 3 Personal Assistance – Level 4 Future Managers

2.2 Visit or telephone customers at predetermined intervals Personal Assistance – Level 4 Future Managers

2.3 Establish a reason to contact the customer Personal Assistance – Level 4 Future Managers

[object Object],[object Object],Activity 4 Personal Assistance – Level 4 Future Managers

2.4 Build partnerships with a range of customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],Activity 5 Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],3. Administer contact with a range of customers Personal Assistance – Level 4 Future Managers

3.1 Complete logbooks as per company requirements Personal Assistance – Level 4 Future Managers

3.2 Present analysis and/or report Personal Assistance – Level 4 Future Managers

[object Object],[object Object],Activity 6 Personal Assistance – Level 4 Future Managers

Personal Assistance – Level 4 Future Managers

3.3 Grade customers A / B / C Future Managers

[object Object],Activity 7 Personal Assistance – Level 4 Future Managers

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NCV 4 Personal Assistance Hands-On Support - Module 4

1. Personal Assistance 4

2. Module 4: Liaise with a range of customers of a business Personal Assistance – Level 4 Future Managers

10. Ways of doing surveys Personal Assistance – Level 4 Future Managers

11. 1.2 Inform customers of business activities Personal Assistance – Level 4 Future Managers

12.

13.

14.

15.

16.

17. 2.2 Visit or telephone customers at predetermined intervals Personal Assistance – Level 4 Future Managers

18. 2.3 Establish a reason to contact the customer Personal Assistance – Level 4 Future Managers

19.

20. 2.4 Build partnerships with a range of customers Personal Assistance – Level 4 Future Managers

21.

22.

23. 3.1 Complete logbooks as per company requirements Personal Assistance – Level 4 Future Managers

24. 3.2 Present analysis and/or report Personal Assistance – Level 4 Future Managers

25.

26. Personal Assistance – Level 4 Future Managers

27. Future Managers

28. 3.3 Grade customers A / B / C Future Managers

29.

30. Personal Assistance – Level 4 Future Managers

NCV 4 Personal Assistance Hands-On Support - Module 4

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NCV 4 Personal Assistance Hands-On Support - Module 4