Volunteer programs cannot be built on borrowed principles from the paid work environment. Assessing a non-profit, volunteer organization using the Volunteer Satisfaction Index (VSI), organizational capacity can be built for stronger recruitment, retention, and capacity building.

1. Volunteer Satisfaction: The Foundation to Program Success

2. Outcomes of Volunteer Satisfaction The Five Dimensions Effect on Program Operations The VSI

3. More Volunteers Longer Commitment Volunteers feel valued Motivation to do more What you have What you do What You Want

4. A, E, I, O…Q Quality of Communication Organizational Support Integration Efficacy Assignment Volunteer Satisfaction