GLOPORE IMS CTS Service Offerings
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We enable enterprises to achieve IT Service Management Excellence through ITSM best practices. Explore how enterprises are achieving their core business objectives through ITSM Excellence.
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GLOPORE IMS CTS Service Offerings
- 1. GLOPORE IMS SERVICE PORTFOLIO- ITSM FOCUSED CONSULTING AND TRAINING SERVICES (CTS)
- 9. GIMS CONSULTING AND TRAINING SERVICES (CTS) - SERVICE OFFERINGS
- 10. CTS SERVICE OFFERINGS - SNAPSHOT Information Security Management (ISM) IT Governance (ITG) Focus Areas IT Service Management (ITSM)
- 17. TRAINING SERVICES EXIN Accredited ITIL® Version -2 and 3 Information Security Awareness ISO/IEC 20000 Awareness and Consultant CObIT Awareness and Foundation ‘ CORPORATE’ AND ‘PUBLIC’ TRAININGS
- 18. ITIL ® TRAININGS – SNAPSHOT ITIL V3 Foundation Certification Lifecycle Modules Capability Modules PPO SOA RCV OSA SS SD ST SO CSI Advanced ITIL Professional Diploma ITIL V2 Foundation Certification ITIL Qualification Scheme V2 Practitioner Certification Singles Clustered V2 Service Manager V3 Manager Bridge ITIL Expert Managing Across Lifecycle V3 Foundation Bridge V3 Foundation Bridge ITIL Master
- 22. TRAININGS – DIFFERENTIATORS We don’t believe in ‘SELL WHAT YOU HAVE’ theory. We counsel our Customers We do NOT use ‘Trainers’ for our courses; it is our ITSM CONSULTANTS who TUTOR We select EXAMPLES that suit the audience group to make the best out of their own experience We NOT ONLY teach WHAT a concept is, but we explain the reasons WHY one should know Our objective is to ENABLE a "Service Management thought process" in our customers It is GAURENTEED, one would not just listen and learn, but would "EXPERIENCE" our training Our trainings are NOT presentation driven, if used, it is just to kick-start a discussion Our Consultant Trainers, World Class training aids and rigorous Quality Check – Key ingredients EDUCATION PAR EXCELLENCE
- 23. GIMS ADVANTAGE Organization focused on ITSM Excellence Team with proven expertise and global experience Tool and Vendor independence Flexible engagement models Alliances with global ITSM Leaders Voice of our Customers! “ GLOPORE IMS was very accommodative in understanding our need and flexible to our schedule. The Consultant from GLOPORE IMS is very knowledgeable in the area of his deliverables. ”
- 26. THE SALES VIEWPOINT - A DISCUSSION
- 27. TYPICAL CONSULTING ENGAGEMENT Lead identification & assessment Initial discussion with Pre-sales Initial Discussion – Sales & Client Client - Pre-Engagement Questionnaire Clarification Discussion with client Submit Proposal Pre- Engagement Phase Delivery informed on probable start Client and delivery PM finalize start Logistics & Administration Coordination Delivery team identified and PM assigned Prepare for Client Culture – Work & Geo Onsite Project Kick-off session Engagement Initiation Phase Onsite Project Delivery Delivery Quality Check Project Management Offsite Project Support Billing and Receivables Management Relationship Management Engagement Delivery Phase Onsite Project Closure Session VOC- Client Feedback Practice Knowledge- base updates Case Study Preparation Up-selling opportunity identification Generate New Lead Engagement Closure Phase
- 28. QUESTIONS? Thank you for your time
Notes de l'éditeur
- We don’t believe in the ‘SELL WHAT YOU HAVE’ theory. We counsel our customers to select the right audience (based on the experience and background) for the right training in IT Service Management (ITSM). We do NOT use GENERIC trainers for our courses; it is our ITSM CONSULTANTS who TUTOR the participants. Based on the challenges, operational issues they've experienced and overcome, they bring in real life examples for effective learning. Our trainings are NOT presentation driven. The presentation is just used to start the discussion on a topic. We go beyond the course topics and discuss relevant issues to ensure clear understanding of concepts for the participants. We NOT ONLY teach WHAT a concept is, but we explain the reasons WHY one should learn a particular concept. We also explain how these concepts help our participants in managing IT Services in their world*. We SELECT EXAMPLES that suit the audience group and help them get the best out of their own experience and backgrounds. We use a mix of IT and NON-IT examples to ensure that the toughest of concepts are understood by any audience groups. Our objective is to ENABLE a "Service Management thought process" in our customers and participants, and certification is a DEFINITE byproduct. We are NOT just a Training Provider, but an ITSM Partner to our customers It is GAURENTEED , you would not just listen and learn, but would "EXPERIENCE" our training.