1. GSA Center for New Media and Citizen
Engagement

2. GSA Center for New Media and Citizen Engagement
• Three missions:
• Make it easier for government to engage with citizens
• Make it easier and desirable for citizens to engage
with government
• Get it done efficiently and effectively
• Government-wide center of excellence for new
media, citizen engagement, and “gov 2.0”
• Our customers are primarily other agencies

3. Office of Citizen Services 2010
AA and DAA
Dave McClure
Martha Dorris
Global Gov
Innovation
Network
Chief of Staff
Earl Warrington
Citizen Facing Agency Facing
Technology Support Team
John Murphy
Darlene Meskell
Center for
Customer Service
Excellence
Sheila Campbell
FCIC
Theresa Nasif
Citizen
Services
Performance
Dashboard
Citizen
Notifications
and Alerts
Center for New
Media/Citizen
Engagement
Bev Godwin
Gwynne Kostin
Cloud
Computing
PMO
Katie Lewin
FedBook
Tom
Freebairn

4. Federal Center for
New Media and Citizen Engagement
• The Center makes it easy for the
government and the public to
constructively engage with each other
online to meet 21st
century citizen
expectations for participation,
collaboration and service.
• The Center is an accelerator and
incubator for governmentwide solutions of
new media and citizen engagement
technologies, practices, and policies.

5. Center for
New Media and
Citizen Engagement
New Media Technology Innovations
•Enhance governmentwide capacity for citizen
engagement and new media
•Scan environment for citizen engagement solutions
based on user needs, preferences and trends
• Ideation and dialog tools
• Innovation challenges and prizes
•Evaluate tools
•Identify barriers and find solutions to policy
challenges
•Recommend tools and approaches to implementation
(build, buy, create BPAs)
•Replicate promising efforts from federal, state, local
governments & private sector
•Build prototypes based on user-center design
•Implement new initiatives
•Build government wide capacities
•Provide feedback to private sector entities on
government requirements
New Media/Citizen Engagement
Services & Delivery
•Evangelize open government engagement
principles
•Run and consult on citizen dialogs, innovations
challenges, and new media
•Model behavior in GSA
•Implement repeatable services, tools, and
processes across agencies
•Manage purchase agreements
•Conduct user testing of products/services
•Gather and report customer feedback to assess
user satisfaction with tools/services
•Develop case studies
•Consult with and support agencies
•Convene and participate in communities of
practice
•Get the message out on citizen engagements
Acquisition Support
Security/Privacy Support
Infrastructure/Tech Support
Metrics & Consumer Pulse
Capacity Building
OMB
OSTP
WH New Media
Agencies

6. We Enable and Support Others’ Innovations

7. 33 Terms of Service on Apps.gov
165 Signed, 651 Uses

8. Additional Government-Compliant Citizen
Engagement Tools
Innovation Challenges
& Prizes