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HR @ Small & Medium Enterprises
              (SME/SMB)

                      By
      GR Reddy – Founder & Chief Facilitator
                     Husys




       Husys Consulting Pvt Ltd, © copyrights Reserved
What Inputs you can Expect

   •   Typical HR Challenges @ SME’s
   •   Why Focus on HR
   •   Key HR @ SME is the CEO
   •   Building Business Effectiveness (3P’s Model)
   •   HR Focus @ SME
   •   Top 7 Characteristics of HR @ Small & Medium
       Business
   •   Steps in HR Setup @ SME
   •   Role of HR @ SME
   •   HR Tips for SME’s
   •   Introduction to Husys

                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
A Typical SME Challenges for People

   •   Centralized Decision Making
   •   Every Employee access & personal touch with Management
   •   High dependency on Existing Resources
   •   Instant & Infectious Communication (Perception)
   •   Can’t Sustain Low Performance / High Loyalty based
       approach
   •   HR Activities by :
        – CEO/Owner
        – Spouse/Relative
        – Admin/Finance
   •   Challenges of First Generation and Gen-Y Combinations
   •   Dynamic and instant Feedback
   •   Anything spent on Non-Revenue Base is Waste


                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Why HR Focus


    • Bring Professionalism in the Organisation
    • Attract Professionals and Retain
    • Support for Entrepreneur/Owner in building People
    Organisation
    • Support & Advise Business Managers
    • Business Focused HR Strategies
    • Reduce Operating Costs
    • Technology Implementation for Productivity
    • Building Internal Leadership for Business Support
    • Attract, Retain and Grow Talent




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Key Human Resource is CEO @ SME

                                                                        Key success Factors for CEO @ SME’s

                                  –         Getting The Senior Team Right
                                  –         Find Failure Fast
                                  –         Align the brands of CEO,Sr.Team & Company
                                  –         Communicate




* By Marjan Bolmeijer : Business Editor : 1000 CEO’s Proven strategies for success from the world’s smartest executives



                                                                                                                                                                            http://www.husys.net/reachus.htm
Your HR Partner in Business                                                                                               Husys Consulting Pvt Ltd, © copyrights Reserved
Importance of HR Function




       People are only the DIFFERENTIATORS for BusinessToday




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Building Business Effectiveness (3P’s Model)




                                                                             SME
                                                                          Business
                                                                        Effectiveness


      •    Clear Process
      •    Resources with Multitasking
      •    Planning for uncertainty
      •    Reducing customer dependency on single resource
      •    Statutory Laws in time
      •    Leverage Programmed Technology
      •    Other people development activities
© 3P’s is a Copyrighted model by Husys for SME Business Effectiveness
                                                                                                        http://www.husys.net/reachus.htm
Your HR Partner in Business                           Husys Consulting Pvt Ltd, © copyrights Reserved
HR Focus @ SME’s

     1. Employee Data Management & Agreements
     2. Employee Related Statutory Compliances based on the Growth &
         Applicability
     3. Organizational Design with Clear Role and Responsibilities
     4. Manpower Planning, Attracting & Selecting the Best Talent
     5. Setting the Expectations Right First Time
     6. Internal Policy Guidelines for Engagement of Teams
     7. On-Time Performance Reviews and Creating Career
         Progression(easier @ SME for faster growth)
     8. Building Cost Effective Training & Development Programs
     9. Managing Exits
     10. Build & Sustain Quality Business through People




                                                                                   http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Top 7 Characteristics of HR @Small & Medium
                                                                                   Business

                                                                         HR                                    Organisation
                                                                      Planning                                    Design




                                 HR Information                                                                                     Recruitment
                                                                                          HR @ SME




                                                Learning &
                                                                                                                           Employee Relations
                                               Development


                                                                                           Performance
                                                                                           Management

* This is Part of © HRFM service is copyrighted by Husys Consulting Pvt Ltd



Your HR Partner in Business                                                   Husys Consulting Pvt Ltd, © copyrights Reserved
Basic Steps in HR @ SME

   •   Establish Basic Employee Data
   •   Give Organizational Inputs to Employees on Joining
   •   List basic Job Responsibilities
   •   Assign Job and Measure at a Frequency
   •   List Basic Policies & Provide Guidelines
   •   Identify the Needs for Improvement of Performance & Execute
   •   Create appreciation for Good work
   •   Build Competencies for Future Growth




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Role of HR @ SME

       Attracting & Retaining Profitable Employees

   • Hiring through Incubation & Just-In-Time Acquisition
   • Employee Management through Long-Term Ownership
   • Building HR Support System to sustain the Growth
   • Need based and Dynamic Employee Engagement Methods
   • Personalized Incentive/Reward Mechanism
   • Challenging Work Environment with Multiplicity of Role
   • KPI / KRA’s to IRA( Individual Revenue Addition) or IPI
     (Individual Performance Value Addition)
   • High Growth Oriented Career Plans
   • Hands-on (On-Job) Competency Enhancement
   • Timely Process Based Approach (Based on Size & Growth)


                                                                                   http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
HR Tips for SME’s




Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Tips - Organizational Design


     • Create Simple Job Responsibilities
     • Create Reporting Relationships in Organisation
     • Create simple Job Responsibilities as people join and map
       to Reporting Structure




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Tips - Hiring


     • Identify Sources of Cost Effective Recruitment
        – College Networks & Use their Infrastructure to
          Research/Backoffice
        – Govt. funded/NGO networks focus on
          livelihood/employment generation schemes
        – Pool the JobSite Cost with other SME’s
     • Interact with Various Colleges, Networking Groups to
       Create a Brand




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Tips - Employee Guidelines


     • List some of the Key issues related to employees taking
       away time.
     • Create 8-10 guidelines for each of the Issue (Eg.: Travel,
       Conveyance etc.,)
     • Make a Note that the final authority is Management for any
       interpretation/deviation from guidelines.
     • Spend few minutes with Staff joining organisation. Explain
       the expectations and also organisational outlook.




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Tips on Performance Measurement


     • Create Simple Job Responsibilities
     • Create Reporting Relationships in Organisation
     • Create simple Job Responsibilities as people join and map
       to Reporting Structure
     • Set the Deliverables for each person
     • Monitor and Review at Regular Intervals
     • Reward the best performance (Based on Expected Vs.
       Actual)




                                                                                http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Tips on Training


     • Identify the key resources who has expertise
     • Create orientation sessions with other members with Experts
     • Identify Networking opportunities for Sr.Management related to
       business
        – Various external Trainings
        – External Seminars
        – Industry Association Events
        – Let the Sr.Manaement Share their experiences in Groups
     • Create a task force (Give them right Tools & Empowerment) for
       on the job improvements



                                                                                 http://www.husys.net/reachus.htm
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
About
                                    Husys



Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Your
                        HR
                    Department
Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Our Vision
                               “Synergizing Human
                              Potential for Business &
                                      Society”


                                   Our Mission
       “To be the leader in deploying & delivering high quality,
          innovative, profitable and time sensitive business
  Services, leveraging human potential for the advancement of both
                        business and society”


                                                                                  http://www.husys.net/reachus.htm
Your HR Partner in Business     Husys Consulting Pvt Ltd, © copyrights Reserved
Husys
                           Since 2002
                        150 Organisations
                          15 Industries
                         26 Yrs Avg Age
                       9 Indian Locations
                     4 Business Incubations
             Only HR Company Rated by CRISIL                                    (S&P Company)



                 100000 hrs of HRFO Experience
                  +140000 hrs of HR Expertise




Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
Our Services

                                                                HR
                                                                Strategic
                                                                Consulting
                             HR
                          Function
                         Outsourcing
                                                                                Business
                                                                                Incubation




         PEO/ AMS
                                                                  Executive
                                                                  Search


                          Competency
                          Enhancement




Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved
HRFM* Representation

                                      Traditional HR                                                                 With Husys

                                                                                                                  CEO & Other Functions
                                                           CEO



                                                                      Other
                                         Head HR
                                                                    Functions


                                           HR
                                         Manager


               HR                          HR                          HR
            Executive                   Executive                   Executive
* © HRFM or HRFO – HR Function Outsourcing © service is copyrighted by Husys Consulting Pvt Ltd


Your HR Partner in Business                                     Husys Consulting Pvt Ltd, © copyrights Reserved
Thank You


                                      091-99480-78937
                               Email: reach@husys.net
                                       www.husys.net
                   Reach Partners : http://www.husys.net/reachus.htm
               Useful Information for CEOs: http://hrsme.blogspot.com


Your HR Partner in Business   Husys Consulting Pvt Ltd, © copyrights Reserved

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Here are some tips for providing employee guidelines at SMEs:- Work hours and attendance - Leave policy- Dress code and appearance- Use of company resources- Confidentiality and non-disclosure - Code of conduct- Grievance handling process- Social media usage- Substance abuse- Conflicts of interestKeep the guidelines simple, clear and easy to understand. Communicate them properly to all employees

  • 1. HR @ Small & Medium Enterprises (SME/SMB) By GR Reddy – Founder & Chief Facilitator Husys Husys Consulting Pvt Ltd, © copyrights Reserved
  • 2. What Inputs you can Expect • Typical HR Challenges @ SME’s • Why Focus on HR • Key HR @ SME is the CEO • Building Business Effectiveness (3P’s Model) • HR Focus @ SME • Top 7 Characteristics of HR @ Small & Medium Business • Steps in HR Setup @ SME • Role of HR @ SME • HR Tips for SME’s • Introduction to Husys http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 3. A Typical SME Challenges for People • Centralized Decision Making • Every Employee access & personal touch with Management • High dependency on Existing Resources • Instant & Infectious Communication (Perception) • Can’t Sustain Low Performance / High Loyalty based approach • HR Activities by : – CEO/Owner – Spouse/Relative – Admin/Finance • Challenges of First Generation and Gen-Y Combinations • Dynamic and instant Feedback • Anything spent on Non-Revenue Base is Waste http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 4. Why HR Focus • Bring Professionalism in the Organisation • Attract Professionals and Retain • Support for Entrepreneur/Owner in building People Organisation • Support & Advise Business Managers • Business Focused HR Strategies • Reduce Operating Costs • Technology Implementation for Productivity • Building Internal Leadership for Business Support • Attract, Retain and Grow Talent http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 5. Key Human Resource is CEO @ SME Key success Factors for CEO @ SME’s – Getting The Senior Team Right – Find Failure Fast – Align the brands of CEO,Sr.Team & Company – Communicate * By Marjan Bolmeijer : Business Editor : 1000 CEO’s Proven strategies for success from the world’s smartest executives http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 6. Importance of HR Function People are only the DIFFERENTIATORS for BusinessToday http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 7. Building Business Effectiveness (3P’s Model) SME Business Effectiveness • Clear Process • Resources with Multitasking • Planning for uncertainty • Reducing customer dependency on single resource • Statutory Laws in time • Leverage Programmed Technology • Other people development activities © 3P’s is a Copyrighted model by Husys for SME Business Effectiveness http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 8. HR Focus @ SME’s 1. Employee Data Management & Agreements 2. Employee Related Statutory Compliances based on the Growth & Applicability 3. Organizational Design with Clear Role and Responsibilities 4. Manpower Planning, Attracting & Selecting the Best Talent 5. Setting the Expectations Right First Time 6. Internal Policy Guidelines for Engagement of Teams 7. On-Time Performance Reviews and Creating Career Progression(easier @ SME for faster growth) 8. Building Cost Effective Training & Development Programs 9. Managing Exits 10. Build & Sustain Quality Business through People http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 9. Top 7 Characteristics of HR @Small & Medium Business HR Organisation Planning Design HR Information Recruitment HR @ SME Learning & Employee Relations Development Performance Management * This is Part of © HRFM service is copyrighted by Husys Consulting Pvt Ltd Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 10. Basic Steps in HR @ SME • Establish Basic Employee Data • Give Organizational Inputs to Employees on Joining • List basic Job Responsibilities • Assign Job and Measure at a Frequency • List Basic Policies & Provide Guidelines • Identify the Needs for Improvement of Performance & Execute • Create appreciation for Good work • Build Competencies for Future Growth http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 11. Role of HR @ SME Attracting & Retaining Profitable Employees • Hiring through Incubation & Just-In-Time Acquisition • Employee Management through Long-Term Ownership • Building HR Support System to sustain the Growth • Need based and Dynamic Employee Engagement Methods • Personalized Incentive/Reward Mechanism • Challenging Work Environment with Multiplicity of Role • KPI / KRA’s to IRA( Individual Revenue Addition) or IPI (Individual Performance Value Addition) • High Growth Oriented Career Plans • Hands-on (On-Job) Competency Enhancement • Timely Process Based Approach (Based on Size & Growth) http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 12. HR Tips for SME’s Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 13. Tips - Organizational Design • Create Simple Job Responsibilities • Create Reporting Relationships in Organisation • Create simple Job Responsibilities as people join and map to Reporting Structure http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 14. Tips - Hiring • Identify Sources of Cost Effective Recruitment – College Networks & Use their Infrastructure to Research/Backoffice – Govt. funded/NGO networks focus on livelihood/employment generation schemes – Pool the JobSite Cost with other SME’s • Interact with Various Colleges, Networking Groups to Create a Brand http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 15. Tips - Employee Guidelines • List some of the Key issues related to employees taking away time. • Create 8-10 guidelines for each of the Issue (Eg.: Travel, Conveyance etc.,) • Make a Note that the final authority is Management for any interpretation/deviation from guidelines. • Spend few minutes with Staff joining organisation. Explain the expectations and also organisational outlook. http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 16. Tips on Performance Measurement • Create Simple Job Responsibilities • Create Reporting Relationships in Organisation • Create simple Job Responsibilities as people join and map to Reporting Structure • Set the Deliverables for each person • Monitor and Review at Regular Intervals • Reward the best performance (Based on Expected Vs. Actual) http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 17. Tips on Training • Identify the key resources who has expertise • Create orientation sessions with other members with Experts • Identify Networking opportunities for Sr.Management related to business – Various external Trainings – External Seminars – Industry Association Events – Let the Sr.Manaement Share their experiences in Groups • Create a task force (Give them right Tools & Empowerment) for on the job improvements http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 18. About Husys Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 19. Your HR Department Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 20. Our Vision “Synergizing Human Potential for Business & Society” Our Mission “To be the leader in deploying & delivering high quality, innovative, profitable and time sensitive business Services, leveraging human potential for the advancement of both business and society” http://www.husys.net/reachus.htm Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 21. Husys Since 2002 150 Organisations 15 Industries 26 Yrs Avg Age 9 Indian Locations 4 Business Incubations Only HR Company Rated by CRISIL (S&P Company) 100000 hrs of HRFO Experience +140000 hrs of HR Expertise Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 22. Our Services HR Strategic Consulting HR Function Outsourcing Business Incubation PEO/ AMS Executive Search Competency Enhancement Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 23. HRFM* Representation Traditional HR With Husys CEO & Other Functions CEO Other Head HR Functions HR Manager HR HR HR Executive Executive Executive * © HRFM or HRFO – HR Function Outsourcing © service is copyrighted by Husys Consulting Pvt Ltd Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved
  • 24. Thank You 091-99480-78937 Email: reach@husys.net www.husys.net Reach Partners : http://www.husys.net/reachus.htm Useful Information for CEOs: http://hrsme.blogspot.com Your HR Partner in Business Husys Consulting Pvt Ltd, © copyrights Reserved