2015_06_17_Alcatel-Lucent Going Paperless_Enforcing global regulations while adding value to the organization_ed 1_0

COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
ALCATEL-LUCENT — INTERNAL PROPRIETARY — USE PURSUANT TO COMPANY INSTRUCTION
Guillaume Hatt
Senior Program Manager,
Corporate Business Transformation
Date: [Jun 17th, 2015]
Alcatel-Lucent
Going paperless_Enforcing global regulations while
adding value to the Organisation
SAP Networked Economy Forum
June 17-18

2
AGENDA
Fiscal & Legal Paperless – A Worldwide Topic
1. Alcatel-Lucent
A worldwide presence
2. A paperless company
Internal and external opportunities
3. Fiscal & Legal Paperless
A worldwide concern
4. The Alcatel-Lucent answer
A unique worldwide and multi-services platform
5. Leverage this to add value to the organisation
6. Alcatel-Lucent Achievements

Alcatel-Lucent: a worldwide presence

4
COPYRIGHT © 2015 ALCATEL-LUCENT. TOUS DROITS RÉSERVÉS
« Un chose est sûre : dans un monde ultra-connecté et tourné vers le cloud, les réseaux
deviennent la carte de visite qui donne accès au marché, et qui révèle aux clients la
rapidité d’une entreprise, sa flexibilité et sa fiabilité. Il est fascinant de travailler dans un
secteur où le changement est permanent, et de diriger une entreprise qui invente,
développe et déploie les réseaux de demain, créés avec la convergence des technologies
IP, de l’accès très haut débit et du cloud.
Ce qu’il faut retenir, c’est qu’Alcatel-Lucent connaît les réseaux mieux que quiconque
dans ce secteur. C’est notre raison d’être et le cœur de notre activité.
À chaque succès son réseau. »
Michel Combes, directeur général

5
Qui sommes-
nous ?
Notre mission
Notre vision
Spécialiste des réseaux IP, de l’accès très haut débit et du cloud,
nous inventons et construisons les réseaux innovants de demain.
Nous inventons et construisons des réseaux de confiance,
qui libèrent votre valeur.
Les réseaux constituent les fondations d’un monde ultra-connecté.
Pour Alcatel-Lucent, ils doivent être flexibles, performants,
sécurisés et fiables, afin de contribuer à réaliser le potentiel
de croissance de chacun de nos clients.

6
53 000
salariés
fin 2013
16,6%
du revenu net
2014 dédiés à la
R&D
Plus de
250
universités
partenaires
Plus de
3 000
brevets en
2014
20 000
ingénieurs
DJSI 2012,
2013 et 2014
« Industry group
leader » dans la
catégorie Technologie
Dans le
classement TR des
100 entreprises
les
plus innovantes
2011, 2012, 2013, 2014
8
Prix Nobel
4,7 %
de marge
d’exploitation
ajustée en 2014
13,2 Mds €
de revenus en 2014
Plus de
33000
brevets actifs
Alcatel-Lucent en quelques chiffres

7
Nos clients à travers le monde
Amérique
du Nord
Asie-Pacifique
AIS
Asia Pacific Telecom
Axiata
Australia Minister
for Defence
Bharti
BSNL
China Mobile
China Telecom
China Unicom
Chorus
CHT
FET
Indosat
Kordia
Korea Telecom
LG Uplus
Maxis
NBN
Nextgen Group
NTT
Europe, Moyen-Orient,
Afrique
AT&T
Bell Canada
Big River
Bolt Fiber Optic
C Spire
CenturyLink
Comcast
Cox Communications
Cricket
Cross
nTelos
Pioneer Cellular
PVT
SaskTel
Shaw Communications
Shentel
Sprint
TELUS
Time Warner Cable
Transtelco
UPMC
US Cellular
Verizon
Vermont Telephone
West Central Wireless
WOW! Business
Liberty Global
Liquid Telecom
Maroc Telecom
Mobily
MTN
Numergy
Ono
Ooredoo
Orange
Osnovo
Portugal Telecom
Proximus
PT Luxembourg
RATP Group
Rostelecom
SFR
Sistema
Sky
Smile
Somtel
STC
STIB
Surfline
Swisscom
TDC
Tele 2
Telecom Egypt
Telecom Italia
Telefonica
Telekom Srbija
Telenor
TeliaSonera
Telkom SA
Turk Telecom
Ucom
Vimpelcom
Virgin Media
Vodafone
Wind
YooMee
Zain
Ziggo
A1 Telekom Austria
Algeria Telecom
AINMT
Airtel-Bharti
Avea
Belgacom
Bezeq
Bharti
Bouygues Telecom
BT
Deutsche Telekom
Du
Eircom
Etisalat
Fastweb
Globacom
Go Malta
Hot
Ice.net
Immarsat
KPN
Amérique
centrale et
du Sud
America Movil
Antel
Alestra
CanTV
CNT
C&W
Lazus
Millicom
Oi
Setar
Telecom
Telefonica
Televisa
Tim Brazil
UNE EPM
Ooredoo
Optus
RJIL
Rio Tinto
Singtel
SK Group
Softbank
Symphony Communication
Spark
TATA
Telekom Malaysia
Telkomsel
Telesis
Telkom Indonesia
Telstra
ToT
Transpower
True
VNPT
XL Axiata

ALU Information System
IS @ ALU
• SAP ECC6
• 65 different countries (represented by
local units) are currently deployed &
customized
• One instance
• One Integration layer
• WebMethod
• Connecting huge amount of
applications
• Migration ongoing
• Multiple Technologies
• Various technologies per business area
• SAP
• Primavera
• Microsoft
• Salesforce.com
• ….

A paperless company
Internal and external opportunities

10
Going paperless
External opportunities
An increasing pressure
• From our Customers
• Several Legal & Fiscal archives of our
Paperless Fiscal Billing Documents
• Pressure from Procure to Pay Business
processes of Our Customers
• From governments
• Implement electronic communication
flows through several Fiscal and Financial
regulations.
• Brazil SPED
• Mexico
• Argentina
• Uruguay
• Turkey
• Directive 2010/45/EU which makes the
electronic invoice equal to the paper
invoice
2014
• Ecuador
• Venezuela
• Peru
• Chile

11
Going paperless
Internal opportunities
An increasing demand
• From Alcatel-Lucent Procurement to
implement Fiscal Paperless Invoices on top of
electronic exchanges with our Suppliers
• IS Urbanization and Green IT
• Data archiving
• comply with local Fiscal & legal regulation
• Convergence toward Green IT
• New needs
• Fiscal documents (Tax declarations,
Customs declarations, Transport, …)
• eDocuments management along the
internal Business Process
• Willingness to consolidate and rationalize
the different solutions implemented throughout
Europe and worldwide.

12
Going paperless
On the Cloud ?
SaaS & Cloud based solution vs. ALU Requirements
• Verticals
• Simple documents archiving
• Certification & Service Level
Agreement requirements
• Data protection capacities
• Data store location capacities
• SaaS & Cloud based solution
Operation footprint
• End-to-end Business Process
oriented
• Record Management Oriented
• Certification & Service Level
Agreement requirements.
• ALU Legal & Contractual
responsibilities.
• Data store location capacities in
regard of the local regulations.
• Alcatel-Lucent Operations and
presence in over 130 countries, 4
main regions in the world.

Fiscal & Legal paperless,
A worldwide concern

14
Fiscal & legal requirements
Heterogeneity
4 Main Regions, 4 main Orientations
• Europe (ECC & Europe)
• Council directive 2010/45/EU into force on
Jan 1st 2013
• EU member states alignment on-going
• North America SOX regulation
• Enforcing through its mandatory processes
the equivalent requirements as the
Paperless European regulation
• Digital Original Proof stamp NOT required
• South America
• High level requirements closed to
European ones with strong local
specificities
• Invoices real time transmission to
government
• Asie Pacifique
• Anglo-saxon inspiration or none

15
Fiscal & legal requirements
Common aspects
4 Main Regions, 4 main Orientations
You must be able at any time to manage the followings:
Flow
• To prove you have sent or received the document
Content
• To be compliant with the Countries Legal & Fiscal requirements
• To be compliant with the Company Record Management Rules
Document
• To provide the original content of the document
• To provide it in a human readable format
Safe Archiving & Storage
• To store safely the document during a legal period
• To provide access to this document during the legal period
You must PROVE you have achieved each of these conditions, over the
period of time.

The Alcatel-Lucent answer
A unique worldwide and multi-services platform

17
Heterogeneity based on type of documents
Criteria Type
of Documents
Financial &
legal docs
Commercial &
Technical docs
Operational
Finance & Supply
Chain docs
Integrity
management
YES YES YES
Proof of Integrity YES NO YES
Authenticity Mngt YES YES YES
Proof of
Authenticity
YES NO YES
Confidentiality YES YES NO
Legal Archiving YES NO YES
These entries are the results of the Fiscal & Legal regulation AND Company Record
Management Rules

18
A strategic orientation for Alcatel-Lucent
An internal versatile Platform
• Decision:
• An internal platform
• Benchmark numerous market key actors
• Requirements: reliable, efficient, robust,
maintainable
• A Service Oriented Architecture
• Bringing an abstract layer to work with several
Record Management Platforms
• Allowing to re-use generic services with complex
implementation
• Allowing to customize specificity per Country, per
Customer
• Business Process Manager
• Allowing to orchestrate properly the activities
between the different layers, services and the
users
• A 2 in 1 platform
• A Document Management Platform with
Archiving features
• Electronic Safe

19
Fiscal paperless documents platform
Intégrité
Original
certification
Stockage
Messages
Log
Disponibilité
longue durée
Safe storage & Archive
Flow
Document
Content
Fiscal Legal
Multipleformats
Historique
log
Partners
Log
Non – Litigation List
Cycle de vie
Compagnie
Format
lisible
Accès
Integration &
IntegrationoftheFunctionalModules
Integrity
Stockage
Long term
Availability
History/
log
Enterprise
Life Cycle
Readable
Format
Access

20
Adding Value to the internal Organisation
A consequence of Alcatel-Lucent
transformation : PrOM
• Close to Customer
• Documents are in the countries, with
huge geographical disparity
• Principal : a Central function
• Local units (Fronting) buy to Principal
• Principal in France = Legal & Fiscal
protection
• Shared Services Centers Strategy
• The need for an End-to-End vision for
Customers Orders management

21
Going paperless
ALU-I
Auditors
eDMS
Electronic
safe

22 | Operational Model Deployment | March 2011
ALLIANCE
B2B Messaging
Module
Alliance
FE
Commercial
Project
Management
Customer
OM
CPO
BOQ
CPO change
CDR
eDMS
Meta data links & flow management
Document Management
TO-BE implementation : Customer ordering & Execution documents example
Blue Planet
case B2B/EDI CPO & CPO change
Contract
Frame agreement
Contract
change
Letter of Intention (LoI)
Down payment
invoice
Progress
invoice
CSOCSO
URLs
URLsURLs
OM
OD
EDC
Shipping
invoice
Freight
Forwarder
Shipment
to Customer
Certificate
of Origin (CoO)
Bank
Bonds
Letter of Credit
Bank
OM
Certificate
of receipt
1,2,3
1
Acceptance
forms
Customer
delivery
note
23
URLs
OM
Customs
Translator
Customs duties
All documents translated
into Customer language
Sales
invoice
Retention
request
(cash request)
URLs
Meta data definition :
• Unique identification of a document
• Data Base of requests (keywords) for search needs
• Description of functional links between documents
Electronic
safe
IHS
invoices
IUCR
invoices
Sourcing
PO
Supplier
Supplier
Invoice

23
Adding Value to the internal Organisation
use of xECM to integrate with SAP O2C the Doc management
Include the electronic document
management in the operational
Process
• Respect of the operational process
• Wherever is the physical document
• Wherever / Whenever is the team
member (SSC, others)
• Complete integration with other NON SAP
tools
• Alliance (.Net)
• Manual upload
• Automated Record Management
• Allow an End-to-End vision for Customers
Orders documents

24
Expected benefits
• Business
• Scalability
• Pro-active behavior toward our Partners
• Additional Competitive Advantages for
Contracts negotiations
• Improved Cash Flow and Credit Management
situation
• Complete inbound and outbound flow visibility
• Reinforce Business Responsibilities on
Documents Management (Ownership of the
Business Processes, Error handling, …)
• Legal & Fiscal
• Enforced alignment with Legal & Fiscal
regulations
• Worldwide / Local
• IT
• One Platform ensures to collect the benefits
from the Economies of scale
• Easier and more efficient deployment
• Additional features are easily deployed

25
Risks mitigation and Risks reduction
• Business
• Litigation with partners, (customers or
suppliers) even based on current
contracts
• Legal & fiscal
• Non respect of local Commercial &
Fiscal laws
• Penalties in case of altered content
• IT
• Multiplicity of Paperless platform driven
by Partners requirements, local
legislation, local initiatives, …

Alcatel-Lucent : Our Results

27
Return on Investment
Efficiency
• Business
• Fiscal regulation & rules compliance
• A capacity to serve our Customers
• Over SIX million documents / yrs
• Financial
• A Turn around of 7 to 9 months for the
Customer projects
• Costs of Invoices and Litigation
management reduced by 3 to 6 €uros
per Invoice
• Overdues reduction by 25 to 50 %
• Paper archiving costs reduction by an
average 25 %
• Operational
• 300 people regain 8% of their time

28
Alcatel-Lucent services
The implemented Services enable the Platform to answers
several mix of Requirements
Service 1 Document Management
Service 2 Doc Management for Legal purposes
Service 3 Electronic signatures (Generic or particular)
Service 4 Multiple Business protocol support (EDI, AS2, # XML, …)
Service 5 Complex Business Modeling
Service 6 Monitoring
Service 7 Printing
Service 8 Email distribution

29
Addressed needs by Alcatel-Lucent
The implemented Services enable the Platform to answer
several mix of Requirements
Scenario 1 Sending the signed original document, non-structured (PDF-A …)
Scenario 2 Traditional Business-to-Business with our Customers
Scenario 3 Sending the signed original document as a structured message (XML,
..)
Scenario 4 Parallel sending of the signed original document non-structured &
sending the structured message to allow the data integration
(Agreement on a Customer basis)
Scenario 5 Sending the original document , structured message (EDI, XML,…)
Scenario 6 Legalize documents with Governments
Scenario 7 Archive automatically documents into specified Workspaces and link
with the operational users’ tool
Scenario 8 Apply Automatically the proper Record Management Rules to the
archived document

30
Alcatel-Lucent achievements
Several different achievements
Italy
2009
Substitutive Conservation = replace paper archives by digital ones. Customer
invoices, fiscal declarations, Accounting. Signed PDF in the Electronic safe.
Brazil
2009-11-12-
14
eNota Fiscal, complex messaging choreography . Specific Governmental format
signed (XML, structured) in the Electronic safe. (400 000 documents a year)
Poland
2010
Fiscal paperless Billing documents with Customer. Signed XML (structured) in the
Electronic safe. (60 M€ revenues)
France
2010-11
Fiscal paperless Billing documents with Customer. Signed XML (structured) in the
Electronic safe ; signed PDF (non-structured) in the Electronic safe along with
Audit Trail.
Argentina
2011-12
Billing documents legalization. Specific Governmental format signed (XML,
structured) in the Electronic safe. (1500 invoices/month)
Supplier
Invoices
2011
Supplier invoices in PDF along with attachments. Link with the Supplier Invoice
Management solution based upon Readsoft Cockpit, integrated with the ERP.
Compliant with the EMEA Business Controls & EDI Fiscal Paperless.
Mexico
2009-2013
structured) in the Electronic safe. (75 M€ revenues per year, 3500 invoices/month)
Inter Units
invoices
2013
Fiscal paperless Billing documents between ALU units
21 Legal units in 15 countries on 6th May (around 400 000 Invoices / year).
Signed PDF (non-structured) in the Electronic safe along with Audit Trail

31
Alcatel-Lucent achievements & Next Steps
Next steps
Order to Cash
documents
management
2013-2014
The order to Cash documents are managed into an electronic Document
Management solution, integrated with the Orders to Cash collection tools.
Electronic Safe = Signed PDF (5 millions documents/year)
Uruguay
2014
structured) in the Electronic safe.(27 M€ revenues, 2000 invoices / year)
Turkey
2014-2015
structured) in the Electronic safe (180 M€ revenues, 2000 invoices / year)
Ecuador
2014-2015
Billing, Tax & Logistic documents legalization. Customers & Vendors.
Specific Governmental format signed (XML, structured) in the Electronic
safe.(45 M€ revenues, 4000 docs/ year)
Chili
2014-2015
Billing documents legalization. Customers & Vendors. Specific
Governmental format signed (XML, structured) in the Electronic safe (55
M€ revenues, 5000 docs / year)
Peru
2014-2015
Billing documents legalization. Customers & Vendors. Specific
Governmental format signed (XML, structured) in the Electronic safe
Europe Public
Administration
CALA

ALCATEL-LUCENT — PROPRIETARY AND CONFIDENTIAL
32
New Challenges

33
A new orientation to Adapt at Cost and In Time
1. Rely on a Partner which already
operates and participates with
Countries.
2. Rely on a Partner which manages the
specifities and ALU the generic ones.
3. Make sure we are ON Time with
controlled costs.
Project objectivesCurrent situation
• Internal Solution
• Increased number of
countries and obligations
• Loss of
• knowledge
• Increased / uncontrolled
costs
• Delays

Guillaume Hatt
• Function
• Senior Program Manager
• Team
• Business Transformation
• Company
• Alcatel-Lucent
• email
• guillaume.hatt@alcatel-lucent.com
• tel
• +33615270306

2015_06_17_Alcatel-Lucent Going Paperless_Enforcing global regulations while adding value to the organization_ed 1_0

2015_06_17_Alcatel-Lucent Going Paperless_Enforcing global regulations while adding value to the organization_ed 1_0

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