A digital business process transformation which led to a global supply chain and logistics provider with a reduced customer on boarding time, improved single global system with unified processes, data and measurement metrics. The focus was on increasing digital footprint through automation of manual steps and increasing transparency. The key metrics targeted are on productivity improvement and customer satisfaction. The solution addressed decommissioning of 100% legacy systems, and has led to effective transformation by extending the maintenance and support. The solution created a reborn Digital enterprise with a new real-time Freight forwarding processes enabling interaction using a single app instance, achieved through API enabled architecture transformation.

1. BUSINESS PROCESS
TRANSFORMATION
THROUGH DIGITALIZATION
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Increasing the digital footprint through
automation for a logistics & Global supply
chain management solutions company.

2. BUSINESS CHALLENGES AND OBJECTIVES
Migrating from 8 different apps to a modern global single app instance.
A $100M transformation program for Global consolidation of Freight forwarding
processes
The focus is on increasing digital footprint through automation of manual steps
and increasing transparency.
The key metrics targeted are on productivity improvement and customer
satisfaction.
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3. CREATED A DIGITAL PROCESSES FOR THE FREIGHT FORWARDING THROUGH API
ENABLED ARCHITECTURE TRANSFORMATION
Single App
Instance
• Solution comprising of combining multitude of business processes & combination of
multitude of business event triggers - towards a simplified business process
accessible as single app instance
Capex To
Opex Model
• App landscape migration to flexible Private Cloud to provide a highly scalable
infrastructure that accommodates current needs and possible future growth based on
OpEX model – creating extreme cost efficiencies in operating app landscape
Virtualized
Infra
• Single instance global deployment on fully virtualized infra, with near real time data
replication. Transformed data landscape to a single instance of global deployment with
seamless and near real-time data mirroring & replication
Customer
Experience
• Transformed user experience for both internal and external consumption of
applications / functionality with responsive, consistent, platform agnostic web and
mobile user interactions & experience Platform based development approach
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4. FASTER DEPLOYMENT OF PROGRAM WITH REDUCED CUSTOMER ONBOARDING TIME AND A
SINGLE SYSTEM WITH UNIFIED PROCESS, DATA AND MEANSUREMENT METRICS WAS CREATED
60% reduction in customer on-boarding time
30% faster deployment of transformation program
25% more effective transformation by extending maintenance and support
engagement
Single global system with unified processes, data and measurement metrics
100% legacy systems decommissioning
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