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Opening Keynote

iHT2 2013 Health IT Summit
   Bill Spooner, SVP/CIO
  Tuesday, March 26, 2013
AGENDA
• HITECH and Health Reform
  – What David Muntz (probably) would have shared!


• Innovation and Transformation

• The Sharp Journey

• Closing Messages



                               2
What David Muntz (probably)
  would have shared . . .
Impact of Meaningful Use
         Health IT: Hardwiring the 3-Part Aim
Better healthcare   Improving patients’ experience of care within the Institute of
                    Medicine’s 6 domains of quality: Safety, Effectiveness, Patient-
                    Centeredness, Timeliness, Efficiency, and Equity.

  Better health     Keeping patients well so they can do what they want to do.
                    Increasing the overall health of populations: address behavioral
                    risk factors; focus on preventive care.

 Reduced costs      Lowering the total cost of care while improving quality, resulting

       $            in reduced monthly expenditures for Medicare, Medicaid, and
                    CHIP beneficiaries. Supporting new models of payment.




                    Health Information Technology
                                                                                         44
Who is helping?
• The public – patients and consumers
• The IT industry – HIT professionals and EHR vendors
• The Health Care industry – all participants across the
  continuum
• Professional and consumer organizations
• Numerous and diverse Federal agencies




                                                           5
Venture Capital Funding for Health IT
Reaches $1.4 Billion for 2012

• July 2012, Dow Jones VentureSource
   – Predicted investments at $724.11 Million for 2012

• January 2013, Rock News
   – Venture capital investments for 2012 estimated at $1.4 Billion
   – 46% more money
   – 56% more deals

• January 11, 2013, Transparency Market Research
   – Global mHealth will grow at a compounded annual rate of
     41.5% in the next five years
   – Will reach $10.2 billion by 2018



                                                                      6
HIT Industry – Size Estimates
                                                                                         Size
           Source                   Supposed Market Definition                  Year       ($
                                                                                       billions)
                                                                                2009      1.3
                                        Ambulatory EHR Revenue                  2012      2.6
       Frost & Sullivan                                                         2013      3.0
                                                                                2016      1.6
                                                                                2009      1.0
                                          Hospital EHR Revenue                  2012      6.5
                                                                                2009      0.6
                              Ambulatory MU (Software & Maintenance Costs)      2015      1.4
      IDC Health Insights
                                                                                2009      1.3
                               Inpatient MU (Software & Maintenance Costs)
                                                                                2015      2.4
                                                                                2008     12.5
                                                                                2009     13.8
          Kalorama                   EHR + Related Services Revenue             2010     15.7
                                                                                2011     17.9
                                                                                2012      5.3
                                                                                2013      5.9
  Millennium Research Group                   EHR Revenue                       2014      6.6
                                                                                2015      7.4
                                                                                2016      8.3
                                EHR (end user purchases of components and       2009      2.2
     MarketsandMarkets                         applications)                    2015      6.1

                              US Health IT (EHR, Practice Management, CPOE,     2008      4.1
     Global Market Direct     eRx, Labs, Picture archiving, Radiology Images)   2015     11.5
                                                                                                   7
The Patient and Consumer



      picture source: continuuminnovation.com


                                                8
Back in the Day…
                   “The  obedience of a
                   patient to the
                   prescriptions of his
                   physician should be
                   prompt and implicit.
                   [The patient] should
                   never permit his own
                   crude opinions as to
                   their fitness to
                   influence his
                   attention to them.”

                     - AMA’s Code of
                     Medical Ethics (1847)
                                             9
And Now…
“Patients share the responsibility for their own health care…”
                                    - AMA’s current Code of Medical Ethics




“Patients can … be a second set of eyes on our medical records. I
corrected the mistakes in my health record…Better to clean it up
now, not when there’s time pressure.”
                                   – Dave deBronkart (ePatient Dave)

                                                                             10
• Sphygmomanometer                           • Digestible
   – Blood pressure                            RFID Pills
 – Pulse




                                                                        NETWORK

            • Glucometer
                – Blood sugar




                                                     • Bathroom Scale
• Smart Band-Aids                                       – Weight
  - Chemistry                                           – Water loss/gain
                       From Hank Fanberg Texas HIT Summit Jan 2011            11
The Smart Home




                 12
The Smart Patient
FCC Issues Final Rule Allocating Wireless Spectrum for MBANs

…wireless spectrum for medical body area networks starting Oct. 1, 2012…
                                     Modern Healthcare. September 2012




                                                         Picture source: Jack E. Brown
                                                                             6/23/2012

                                                                                         13
Consumer Engagement = Better Care

                                                   13%
     Hospital Readmit within 30 Days                        28%


                                                     19%
          Experience a Medical Error                              36%


   Suffer a health consequence from                13%
 poor communcation among providers                                      49%



                          More Activated Patient
                          Less Activated Patient

   AARP Magazine, July/August 2009 findings based on people over 50 years
                 who have at least one chronic condition.             14
                                                                              14
There’s a Gap between Reality & Potential



                    • 15% have renewed a prescription online

                    • 10% have a personal health record (PHR)

                    • 8% of consumers have e-mailed their
                    provider




                                                               15
Many C-suite Executives and Boards are
Skeptical of the Value of HIT Investment


“Some healthcare CEOs refer to IT as that         “I estimate that about half of our IT
black hole you pour money into… never             investment generates value . . . I just
seeing results.”                                  can’t figure out which half.”
                          - Healthcare CEO                                     - Healthcare CEO




                                                  “While [the system] has helped [us]
                                                  boost patient safety and medication
                                                  administration processes, [we have] put
                                                  quality of care and improving safety
                                                  ahead of ROI and time savings.”
                                                            - VP of Quality and Care Management



                                             2010 Lecture by Lynn Vogel, PhD, at CHIME Boot Camp
                                                                                                   16
Defining the Value Proposition for
Information Technology Investments

• Health IT
   – Is a significant expense in an increasingly resource constrained
     environment
   – Is moving from dread to desire (expectation)
   – Requires a new agility that didn’t exist and cannot necessarily be
     supported on existing foundations
• New priorities have intensified competition for limited
  resources (e.g., clinic acquisitions, robotics, genomics)
• With our IT investments, we have not excelled at
   –   Defining value
   –   Measuring value
   –   Meeting deadlines
   –   Getting comprehensive community buy-in


                                                                          17
Similarities & Differences                                                           (Moody and Walsh 1999)



                           Time Decreases Value                                       Integration Increases Value
             Operational      Decision
                              Support


                                                Information                                                  Information


Potential                                                                 Potential
Value ($)                                                                 Value ($)



                                                              Statutory




                                         Time                                                 Increase in Integration




                      Sharing Increases Value                                           Use Increases Value
                                                                                                           Information


 Value ($)                                                                Value ($)




                             Number of People Sharing                                       Number of People Using
                                                                                                                           18
Connect. Communicate. Collaborate.
Office of National Coordinator

 • Browse the ONC website at: HealthIT.gov
    click the Facebook “Like” button to add us to your network

 • Contact us at: onc.request@hhs.gov

 • Subscribe, watch, and share:

              @ONC_HealthIT

              http://www.youtube.com/user/HHSONC

              Health IT and Electronic Health Records

              http://www.scribd.com/HealthIT/

              http://www.flickr.com/photos/healthit              Health IT Buzz Blog

                                                                                       19
Innovation and Transformation
John Glaser on Innovation
 Practical innovation—the kind of innovation that genuinely improves patient care or
workflow and can be implemented by an organization today—is based on four cornerstones:



  • The Right Culture
       – Organizational fabric, directed at business or clinical value
  • The Right Questions
       – Vision, strategy, process, technology
  • The Right Processes
       – Portfolio, idea input, evaluation, pilots, impact assessment
  • The Right Tools in support of innovation

   Technology has no inherent ability to “cause” innovation. Its innovation
          value is determined by the context of its potential use.

                                  HHN Feb. 2008



                                                  21
Innovation and Transformation
• "Innovation" is Dead. Herald The Birth of
  "Transformation" as The Key Concept for 2009
   – Bruce Nussbaum, December 31, 2008


• Innovation and Transformation: a Lifecycle Model
   – Coffman and Kaufman, Innovation Labs, LLC


• Innovation as the fuel of Transformation!




                                      22
Transformative (?) Alliances
•   Davita acquires Healthcare Partners
•   United Healthcare acquires Monarch
•   Cleveland Clinic & Community Health Systems partner
•   Aetna and United acquire I.T. firms
•   UPMC and Advisory Board form Evolent Health
•   Walmart and pharmacy chains expand Primary Care
•   Health Systems align
    –   Trinity and Catholic Healthcare East
    –   Hoag and St Joseph’s
    –   Catholic Health Initiatives and Peace Health
    –   Others
• Hospitals acquire physician practices


                                            23
The Sharp Journey
Sharp HealthCare
• Largest health care system in San Diego
  – 2 affiliated medical groups, 7 hospitals, 3 skilled
    nursing facilities, a health plan, 21 outpatient
    clinics, 5 urgent care centers, home health,
    hospice, and home infusion programs
  – Market share leader and only health care system
    that increased market share each of the past 11
    years
• Largest private employer in San Diego
  – 15,000 employees, 2,600 affiliated physicians,
    2,300 volunteers



                                25
Sharp HealthCare
    • Grew from one hospital in
      1955 to an integrated health
      care delivery system
      – Aligned physician partners
      – Integrated I.T. systems and
        infrastructure
      – Centralized system support
        services
      – Over 25 years experience in
        managing care under population-
        based payment structures
      – Sharp Health Plan, a 65,000
        member, Knox Keene licensed
        commercial health plan


              26
Sharp’s Population Health Strategy
 Care coordination and population health
management are not new concepts at Sharp
             Since 1980’s                         New in 2012
 35,000



                    246,000



                                       20,000



                                                           32,000
      Capitated           Capitated         Commercial              Pioneer ACO
      Senior              Commercial        ACO                     Beneficiaries
      Enrollees           Enrollees         Members                 (Medicare)




                                                27
Priority I.T. Requirements for ACO’s

• Master Person Index - Registry
   – Methodology for effective patient identification
• E.H.R.
• Population Health/ Analytics
   – Evaluate all aspects of quality, access and cost of care.
• Health Information Exchange
   – View the complete record across all providers
• Patient Portal
   – Advance patient engagement, “stickiness”
• Case/Care Management




                                           28
Health Information Exchange
Patient Portal
Key Facts:
•   Launched in February 2010
•   100,000 patients signed up
•   Nearly 18,000 on mobile mySharp
    launched in May 2012
•   750,000 logins in FY2012
     –   195,000 lab results
     –   150,000 secure messages
     –   60,000 appointments scheduled
     –   $2.3 million patient payments
•   CCHIT cert for Visit Summaries
In-house Developed
•   Cold Fusion
•   Oracle middleware
•   Links:
     –   Allscripts, Cerner EHRs, GE PM
     –   GE Practice Managemnt
     –   dbMotion HIE




                                          30
Portal for Smart Device
 mySharp Mobile
  ― App for iPad, iPhone and by late Spring Android mobile devices




                                      31
NeHC Patient Engagement Framework




                   32
Joseph M. Smith, MD, PhD, March 20, 2013
                        House Energy and Commerce Committee
                        Subcommittee on Health




http://www.westhealth.org/institute/interoperability


                                33
Other Innovations!




            34
Exploratory with Qualcomm Life




                  35
Illustrative Timelines for Key Initiatives
    ICD-10, MU, & Health Reform
Federal Fiscal Year FY 2010       FY 2011       FY 2012               FY 2013            FY 2014           FY 2015          FY 2016
ICD-10 Transition     Transition to ICD-10                Partial ICD Code Set Freeze                          ICD-10 Implementation

                       Transition to 5010                  5010 Operational                           Transition to Next Standard
Administrative
Simplification                                                 Eligibility and Claim Status                     Remittance & Claims

                                                                       Health Plan ID
  Meaningful
                                                     Stage 1                                         Stage 2                  Stage 3
  Use of EHRs
                                                                               Accountable Care Organizations

                           Base/Performance Period                                            Value Based Purchasing
     Health
    Reform                 Base/Performance Period                                      Readmission Payment Penalties

   Initiatives                                                                                    Bundled Payment

                                                               Base/Performance Period                    Hospital-Acquired Conditions

                                                                                        Accounting for Disclosures
 HIPAA Privacy
   Changes                                                                        Patient Copy of Electronic Records

                                                                                              ICD-10 Implementation                     36
Messages
• Health reform a catalyst
   – Care models demand technology
   – Technology creates opportunities
   – Reduced reimbursement require efficient, effective solutions
• Feds have promoted technology advance
   – HITECH and CMMI grants
   – Meaningful Use
• Feds have slowed technology advance
   – Priority required of health reform programs
• Great time to be an I.T. professional
   – Investment in skills training increasing
   – Work environment more important than ever




                                         37
iHT2 Health IT Summit San Francisco 2013 - Opening Keynote, William Spooner, FCHIME, Senior VP & CIO, Sharp HealthCare "An Accountable Care Organization"

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iHT2 Health IT Summit San Francisco 2013 - Opening Keynote, William Spooner, FCHIME, Senior VP & CIO, Sharp HealthCare "An Accountable Care Organization"

  • 1. Opening Keynote iHT2 2013 Health IT Summit Bill Spooner, SVP/CIO Tuesday, March 26, 2013
  • 2. AGENDA • HITECH and Health Reform – What David Muntz (probably) would have shared! • Innovation and Transformation • The Sharp Journey • Closing Messages 2
  • 3. What David Muntz (probably) would have shared . . .
  • 4. Impact of Meaningful Use Health IT: Hardwiring the 3-Part Aim Better healthcare Improving patients’ experience of care within the Institute of Medicine’s 6 domains of quality: Safety, Effectiveness, Patient- Centeredness, Timeliness, Efficiency, and Equity. Better health Keeping patients well so they can do what they want to do. Increasing the overall health of populations: address behavioral risk factors; focus on preventive care. Reduced costs Lowering the total cost of care while improving quality, resulting $ in reduced monthly expenditures for Medicare, Medicaid, and CHIP beneficiaries. Supporting new models of payment. Health Information Technology 44
  • 5. Who is helping? • The public – patients and consumers • The IT industry – HIT professionals and EHR vendors • The Health Care industry – all participants across the continuum • Professional and consumer organizations • Numerous and diverse Federal agencies 5
  • 6. Venture Capital Funding for Health IT Reaches $1.4 Billion for 2012 • July 2012, Dow Jones VentureSource – Predicted investments at $724.11 Million for 2012 • January 2013, Rock News – Venture capital investments for 2012 estimated at $1.4 Billion – 46% more money – 56% more deals • January 11, 2013, Transparency Market Research – Global mHealth will grow at a compounded annual rate of 41.5% in the next five years – Will reach $10.2 billion by 2018 6
  • 7. HIT Industry – Size Estimates Size Source Supposed Market Definition Year ($ billions) 2009 1.3 Ambulatory EHR Revenue 2012 2.6 Frost & Sullivan 2013 3.0 2016 1.6 2009 1.0 Hospital EHR Revenue 2012 6.5 2009 0.6 Ambulatory MU (Software & Maintenance Costs) 2015 1.4 IDC Health Insights 2009 1.3 Inpatient MU (Software & Maintenance Costs) 2015 2.4 2008 12.5 2009 13.8 Kalorama EHR + Related Services Revenue 2010 15.7 2011 17.9 2012 5.3 2013 5.9 Millennium Research Group EHR Revenue 2014 6.6 2015 7.4 2016 8.3 EHR (end user purchases of components and 2009 2.2 MarketsandMarkets applications) 2015 6.1 US Health IT (EHR, Practice Management, CPOE, 2008 4.1 Global Market Direct eRx, Labs, Picture archiving, Radiology Images) 2015 11.5 7
  • 8. The Patient and Consumer picture source: continuuminnovation.com 8
  • 9. Back in the Day… “The obedience of a patient to the prescriptions of his physician should be prompt and implicit. [The patient] should never permit his own crude opinions as to their fitness to influence his attention to them.” - AMA’s Code of Medical Ethics (1847) 9
  • 10. And Now… “Patients share the responsibility for their own health care…” - AMA’s current Code of Medical Ethics “Patients can … be a second set of eyes on our medical records. I corrected the mistakes in my health record…Better to clean it up now, not when there’s time pressure.” – Dave deBronkart (ePatient Dave) 10
  • 11. • Sphygmomanometer • Digestible – Blood pressure RFID Pills – Pulse NETWORK • Glucometer – Blood sugar • Bathroom Scale • Smart Band-Aids – Weight - Chemistry – Water loss/gain From Hank Fanberg Texas HIT Summit Jan 2011 11
  • 13. The Smart Patient FCC Issues Final Rule Allocating Wireless Spectrum for MBANs …wireless spectrum for medical body area networks starting Oct. 1, 2012… Modern Healthcare. September 2012 Picture source: Jack E. Brown 6/23/2012 13
  • 14. Consumer Engagement = Better Care 13% Hospital Readmit within 30 Days 28% 19% Experience a Medical Error 36% Suffer a health consequence from 13% poor communcation among providers 49% More Activated Patient Less Activated Patient AARP Magazine, July/August 2009 findings based on people over 50 years who have at least one chronic condition. 14 14
  • 15. There’s a Gap between Reality & Potential • 15% have renewed a prescription online • 10% have a personal health record (PHR) • 8% of consumers have e-mailed their provider 15
  • 16. Many C-suite Executives and Boards are Skeptical of the Value of HIT Investment “Some healthcare CEOs refer to IT as that “I estimate that about half of our IT black hole you pour money into… never investment generates value . . . I just seeing results.” can’t figure out which half.” - Healthcare CEO - Healthcare CEO “While [the system] has helped [us] boost patient safety and medication administration processes, [we have] put quality of care and improving safety ahead of ROI and time savings.” - VP of Quality and Care Management 2010 Lecture by Lynn Vogel, PhD, at CHIME Boot Camp 16
  • 17. Defining the Value Proposition for Information Technology Investments • Health IT – Is a significant expense in an increasingly resource constrained environment – Is moving from dread to desire (expectation) – Requires a new agility that didn’t exist and cannot necessarily be supported on existing foundations • New priorities have intensified competition for limited resources (e.g., clinic acquisitions, robotics, genomics) • With our IT investments, we have not excelled at – Defining value – Measuring value – Meeting deadlines – Getting comprehensive community buy-in 17
  • 18. Similarities & Differences (Moody and Walsh 1999) Time Decreases Value Integration Increases Value Operational Decision Support Information Information Potential Potential Value ($) Value ($) Statutory Time Increase in Integration Sharing Increases Value Use Increases Value Information Value ($) Value ($) Number of People Sharing Number of People Using 18
  • 19. Connect. Communicate. Collaborate. Office of National Coordinator • Browse the ONC website at: HealthIT.gov click the Facebook “Like” button to add us to your network • Contact us at: onc.request@hhs.gov • Subscribe, watch, and share: @ONC_HealthIT http://www.youtube.com/user/HHSONC Health IT and Electronic Health Records http://www.scribd.com/HealthIT/ http://www.flickr.com/photos/healthit Health IT Buzz Blog 19
  • 21. John Glaser on Innovation Practical innovation—the kind of innovation that genuinely improves patient care or workflow and can be implemented by an organization today—is based on four cornerstones: • The Right Culture – Organizational fabric, directed at business or clinical value • The Right Questions – Vision, strategy, process, technology • The Right Processes – Portfolio, idea input, evaluation, pilots, impact assessment • The Right Tools in support of innovation Technology has no inherent ability to “cause” innovation. Its innovation value is determined by the context of its potential use. HHN Feb. 2008 21
  • 22. Innovation and Transformation • "Innovation" is Dead. Herald The Birth of "Transformation" as The Key Concept for 2009 – Bruce Nussbaum, December 31, 2008 • Innovation and Transformation: a Lifecycle Model – Coffman and Kaufman, Innovation Labs, LLC • Innovation as the fuel of Transformation! 22
  • 23. Transformative (?) Alliances • Davita acquires Healthcare Partners • United Healthcare acquires Monarch • Cleveland Clinic & Community Health Systems partner • Aetna and United acquire I.T. firms • UPMC and Advisory Board form Evolent Health • Walmart and pharmacy chains expand Primary Care • Health Systems align – Trinity and Catholic Healthcare East – Hoag and St Joseph’s – Catholic Health Initiatives and Peace Health – Others • Hospitals acquire physician practices 23
  • 25. Sharp HealthCare • Largest health care system in San Diego – 2 affiliated medical groups, 7 hospitals, 3 skilled nursing facilities, a health plan, 21 outpatient clinics, 5 urgent care centers, home health, hospice, and home infusion programs – Market share leader and only health care system that increased market share each of the past 11 years • Largest private employer in San Diego – 15,000 employees, 2,600 affiliated physicians, 2,300 volunteers 25
  • 26. Sharp HealthCare • Grew from one hospital in 1955 to an integrated health care delivery system – Aligned physician partners – Integrated I.T. systems and infrastructure – Centralized system support services – Over 25 years experience in managing care under population- based payment structures – Sharp Health Plan, a 65,000 member, Knox Keene licensed commercial health plan 26
  • 27. Sharp’s Population Health Strategy Care coordination and population health management are not new concepts at Sharp Since 1980’s New in 2012 35,000 246,000 20,000 32,000 Capitated Capitated Commercial Pioneer ACO Senior Commercial ACO Beneficiaries Enrollees Enrollees Members (Medicare) 27
  • 28. Priority I.T. Requirements for ACO’s • Master Person Index - Registry – Methodology for effective patient identification • E.H.R. • Population Health/ Analytics – Evaluate all aspects of quality, access and cost of care. • Health Information Exchange – View the complete record across all providers • Patient Portal – Advance patient engagement, “stickiness” • Case/Care Management 28
  • 30. Patient Portal Key Facts: • Launched in February 2010 • 100,000 patients signed up • Nearly 18,000 on mobile mySharp launched in May 2012 • 750,000 logins in FY2012 – 195,000 lab results – 150,000 secure messages – 60,000 appointments scheduled – $2.3 million patient payments • CCHIT cert for Visit Summaries In-house Developed • Cold Fusion • Oracle middleware • Links: – Allscripts, Cerner EHRs, GE PM – GE Practice Managemnt – dbMotion HIE 30
  • 31. Portal for Smart Device  mySharp Mobile ― App for iPad, iPhone and by late Spring Android mobile devices 31
  • 32. NeHC Patient Engagement Framework 32
  • 33. Joseph M. Smith, MD, PhD, March 20, 2013 House Energy and Commerce Committee Subcommittee on Health http://www.westhealth.org/institute/interoperability 33
  • 36. Illustrative Timelines for Key Initiatives ICD-10, MU, & Health Reform Federal Fiscal Year FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 ICD-10 Transition Transition to ICD-10 Partial ICD Code Set Freeze ICD-10 Implementation Transition to 5010 5010 Operational Transition to Next Standard Administrative Simplification Eligibility and Claim Status Remittance & Claims Health Plan ID Meaningful Stage 1 Stage 2 Stage 3 Use of EHRs Accountable Care Organizations Base/Performance Period Value Based Purchasing Health Reform Base/Performance Period Readmission Payment Penalties Initiatives Bundled Payment Base/Performance Period Hospital-Acquired Conditions Accounting for Disclosures HIPAA Privacy Changes Patient Copy of Electronic Records ICD-10 Implementation 36
  • 37. Messages • Health reform a catalyst – Care models demand technology – Technology creates opportunities – Reduced reimbursement require efficient, effective solutions • Feds have promoted technology advance – HITECH and CMMI grants – Meaningful Use • Feds have slowed technology advance – Priority required of health reform programs • Great time to be an I.T. professional – Investment in skills training increasing – Work environment more important than ever 37