Phone Support Using Ifbyphone Widget For Zendesk

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Help Desk Managers - Learn how to make great customer support even easier and stay on top of all your customer conversations, including phone calls, by using the Ifbyphone Virtual Call Center Widget & Voice Mail Transcription For Zendesk. Learn how to: Measure marketing effectiveness by analyzing real-time call data to increase your company's efficiency. Manage inbound customer inquiries by customizing how you greet and forward sales and support calls. Automate outbound notifications to deliver vital reminders, confirmations and surveys over the phone. 5 Rules for Great Phone Support 1. Make it easy to contact you. 2. Personalize caller experience. 3. Answer inquiries quickly. 4. Don't let voice messages get lost. 5. Make your agents happy, let them work from home!

Business Technologie

Ifbyphone® Widget for Zendesk Manage your phone support directly in Zendesk Share comments @zendesk and @ifbyphone using #ZenByPhone

Ifbyphone Widget Overview,[object Object]

Introducing the Speakers Irv Shapiro ,[object Object]

2011 Stevies Finalist For Sales & Customer ServiceMike Warren & Kate Hobbie ,[object Object]

Mike: 20+ years of extensive support experience

Kate: Doubled Zendesk’s support team in 1 year,[object Object]

Why ProvidePhone Support? We believe the telephone is one of the best branding devices out there. We have the customer’s undivided attention for 5-10 minutes. If we get the interaction right, what we’ve found is that customers remember that for a very long time and tell their friends and family about us. Tony Hsieh CEO, Zappos.com

5 Rules For Great Phone Support Make it easy to contact you Personalize caller experience Answer inquiries quickly Don’t let voice messages get lost Make your agents happy, let them work from home!

Call Distributor: Agent Panel Agents Can See: ,[object Object]

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Phone Support Using Ifbyphone Widget For Zendesk

1. Ifbyphone® Widget for Zendesk Manage your phone support directly in Zendesk Share comments @zendesk and @ifbyphone using #ZenByPhone

3. Intro to Ifbyphone

4. Benefits of Phone Support

7. Two-time Inc 500 Winner

9. Mike: 20+ years of extensive support experience

10.

11. Why ProvidePhone Support? We believe the telephone is one of the best branding devices out there. We have the customer’s undivided attention for 5-10 minutes. If we get the interaction right, what we’ve found is that customers remember that for a very long time and tell their friends and family about us. Tony Hsieh CEO, Zappos.com

12. 5 Rules For Great Phone Support Make it easy to contact you Personalize caller experience Answer inquiries quickly Don’t let voice messages get lost Make your agents happy, let them work from home!

13. Ifbyphone’s Solution

14. Managing Your Voice Mail Messages

15. Call Distributor: Manager Dashboard

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17. Phone number called

18. Keyword searched for on Google

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20. Assign a revenue value to a call

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22. Ifbyphone Widget In Zendesk

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24. 5+ countries