1. Melissa Ramos
Chapter 9
Diversity: the condition of having or being composed of differing elements.
I would expand on this definition by including the fact that diversity is also composed of different
qualities.
1. What is cultural competence? How can you develop it?
Cultural competence is a set of congruent behaviors, attitudes, and policies that come together
in a system, agency, or among professionals that enables effective work in cross-cultural
situations.
2. How can you communicate effectively?
By sharing the same cultural traits and/or teaching each other about his or her culture.
3. How can you make the most of personal relationships?
Have fun with your relationship! Take the time to bond when you can and get to know each
other better.