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ISO 20000 Standard Implementation – Overview
Executive Summary ,[object Object],[object Object],[object Object]
Some Facts about ISO 20k ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO/IEC 20000 - Breakdown ,[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL V3 and IS0 20K comparison
Relationship between ITIL and ISO 20000
ISO 20000 View of the 13 Service Management Process
ISO 20000 Processes
ISO 20000 Benefits by each Clause
Clause: Requirements for a Management System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Planning and Implementing Service Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Planning New Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Service Delivery Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Relationship Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Resolution Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Control Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clause: Release Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is Eligibility Criteria for ISO 20K ,[object Object]
For More Info ,[object Object]

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Iso 20000 standard implementation