SlideShare une entreprise Scribd logo
1  sur  27
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Post-industrial  retail  ,[object Object],[object Object],[object Object],http://www.kaushik.net/avinash/wp-content/uploads/2007/11/coradiant_reports.png
Retailing – ‘retailler’
Mobile
Guerilla mobile commerce  - it’s just shopping
Guerilla mobile commerce  - it’s just shopping  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A different paradigm: modal and contextual
Be mobile!  http://www.internetretailing.net/2010/05/m-retailing-roaming-report-why-ms-went-down-the-m-web-path/
Price-comparison http://redlaser.com/   http://www.snaptell.com/   http://www.sccope.com/
Price-comparison
Place
Product information  http://www.tissot.ch/reality/
Product information  ,[object Object],[object Object],[object Object],[object Object]
Promotion
Promotion – point of sale  Text “croslite” to xxxxx for a 15% voucher ,[object Object],[object Object],http://www.internetretailing.net/2010/05/93-of-us-women-actively-looking-for-promo-offers-sent-to-their-mobiles-as-m-web-gains-traction-with-the-ladies/
Pay
Pay  iCarte
How will this impact digital businesses and eCommerce?
[object Object],[object Object],[object Object],[object Object],What’s the point of a store?
Obama-Preedy Pricing Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obama-Preedy Pricing Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obama-Preedy Pricing Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Cowards do not start, and the weak die on the way”
“ Cowards do not start, and the weak die on the way”  Place, Price, Promotion, Product  information, Payment, Point of Sale… Attention is precious, limited and must be earned Information is with customers everywhere – be relevant, welcome and helpful Conversations exist – join them
“ Cowards do not start, and the weak die on the way”  mCommerce IS the new retail. It’s what shops and brands want to be when they grow up!
www.ianjindal.com www.internetretailing.net www.innoparticularorder.com www.europeanecommerceforum.org   http://twitter.com/ianjindal   Thank you

Contenu connexe

En vedette

Tidewater Story Sept2010 Rev
Tidewater Story Sept2010 RevTidewater Story Sept2010 Rev
Tidewater Story Sept2010 Rev
Sean Ballance
 
Slideshow Discipleship
Slideshow DiscipleshipSlideshow Discipleship
Slideshow Discipleship
Joseph Machuta
 
Jim fitzgerald GPO April 2013
Jim fitzgerald GPO April 2013Jim fitzgerald GPO April 2013
Jim fitzgerald GPO April 2013
gibbslm
 
SFGH FNS Quarterly Report December 2015_CW
SFGH FNS Quarterly Report December 2015_CWSFGH FNS Quarterly Report December 2015_CW
SFGH FNS Quarterly Report December 2015_CW
Corilee Watters, PhD
 
Why Get Certified
Why Get CertifiedWhy Get Certified
Why Get Certified
AIPMM Administration
 
Axis White Paper - Working with Group Purchasing Organizations
Axis White Paper - Working with Group Purchasing OrganizationsAxis White Paper - Working with Group Purchasing Organizations
Axis White Paper - Working with Group Purchasing Organizations
John Krebs
 

En vedette (20)

Saving a Start up - Spend Management Contribution
Saving a Start up - Spend Management ContributionSaving a Start up - Spend Management Contribution
Saving a Start up - Spend Management Contribution
 
Tidewater Story Sept2010 Rev
Tidewater Story Sept2010 RevTidewater Story Sept2010 Rev
Tidewater Story Sept2010 Rev
 
Health Care Reform Proposals Including the President’s Plan
Health Care Reform Proposals Including the President’s PlanHealth Care Reform Proposals Including the President’s Plan
Health Care Reform Proposals Including the President’s Plan
 
MHC Brochure
MHC BrochureMHC Brochure
MHC Brochure
 
4.12.12 Introduction to Purchasing Cooperatives
4.12.12 Introduction to Purchasing Cooperatives4.12.12 Introduction to Purchasing Cooperatives
4.12.12 Introduction to Purchasing Cooperatives
 
Slideshow Discipleship
Slideshow DiscipleshipSlideshow Discipleship
Slideshow Discipleship
 
Jim fitzgerald GPO April 2013
Jim fitzgerald GPO April 2013Jim fitzgerald GPO April 2013
Jim fitzgerald GPO April 2013
 
Menu of Change: Healthy Food in Healthcare
Menu of Change: Healthy Food in HealthcareMenu of Change: Healthy Food in Healthcare
Menu of Change: Healthy Food in Healthcare
 
Procurement_BragBook_Feb2015
Procurement_BragBook_Feb2015Procurement_BragBook_Feb2015
Procurement_BragBook_Feb2015
 
Waste Mapping: Lean Techniques Applied in a Healthcare Setting
Waste Mapping: Lean Techniques Applied in a Healthcare SettingWaste Mapping: Lean Techniques Applied in a Healthcare Setting
Waste Mapping: Lean Techniques Applied in a Healthcare Setting
 
Healthy food
Healthy foodHealthy food
Healthy food
 
Credentials
CredentialsCredentials
Credentials
 
Core Partnership Inc 2015
Core Partnership Inc 2015Core Partnership Inc 2015
Core Partnership Inc 2015
 
Led
LedLed
Led
 
Slide share #2: Collaborative Healthcare and the system approach
Slide share #2: Collaborative Healthcare and the system approachSlide share #2: Collaborative Healthcare and the system approach
Slide share #2: Collaborative Healthcare and the system approach
 
Driving Innovation, Sustainability and Performance @ ARC's 2011 Industry Forum
Driving Innovation, Sustainability and Performance @ ARC's 2011 Industry Forum Driving Innovation, Sustainability and Performance @ ARC's 2011 Industry Forum
Driving Innovation, Sustainability and Performance @ ARC's 2011 Industry Forum
 
Meet Senior Healthcare And Education Facility Executives With Purchasing Auth...
Meet Senior Healthcare And Education Facility Executives With Purchasing Auth...Meet Senior Healthcare And Education Facility Executives With Purchasing Auth...
Meet Senior Healthcare And Education Facility Executives With Purchasing Auth...
 
SFGH FNS Quarterly Report December 2015_CW
SFGH FNS Quarterly Report December 2015_CWSFGH FNS Quarterly Report December 2015_CW
SFGH FNS Quarterly Report December 2015_CW
 
Why Get Certified
Why Get CertifiedWhy Get Certified
Why Get Certified
 
Axis White Paper - Working with Group Purchasing Organizations
Axis White Paper - Working with Group Purchasing OrganizationsAxis White Paper - Working with Group Purchasing Organizations
Axis White Paper - Working with Group Purchasing Organizations
 

Similaire à Ps104 das-ceoforum-may2010

Exploring the value of digital business infrastructure
Exploring the value of digital business infrastructureExploring the value of digital business infrastructure
Exploring the value of digital business infrastructure
Iman Ibrahim
 
ChargeCard Situation Analysis Presentation
ChargeCard Situation Analysis PresentationChargeCard Situation Analysis Presentation
ChargeCard Situation Analysis Presentation
Chris Sandtoes
 
ChargeCard Marketing Presentation
ChargeCard Marketing PresentationChargeCard Marketing Presentation
ChargeCard Marketing Presentation
Chris Sandtoes
 
Ecomm Excellence Study USA 2016
Ecomm Excellence Study USA 2016Ecomm Excellence Study USA 2016
Ecomm Excellence Study USA 2016
Vicki Chown
 
Moible Coupon Applications Sept 2009
Moible Coupon Applications Sept 2009Moible Coupon Applications Sept 2009
Moible Coupon Applications Sept 2009
Jack Brown
 
10stepmarketingplan
10stepmarketingplan10stepmarketingplan
10stepmarketingplan
huaijun li
 

Similaire à Ps104 das-ceoforum-may2010 (20)

Ps113 transactis-june2010
Ps113 transactis-june2010Ps113 transactis-june2010
Ps113 transactis-june2010
 
Ps095 - London College of Fashion
Ps095 - London College of FashionPs095 - London College of Fashion
Ps095 - London College of Fashion
 
Ps096 Harvest
Ps096 HarvestPs096 Harvest
Ps096 Harvest
 
Ps100 Lbi
Ps100 LbiPs100 Lbi
Ps100 Lbi
 
Ps097: RandomHouse Digital Day presentation on Making Magic
Ps097: RandomHouse Digital Day presentation on Making MagicPs097: RandomHouse Digital Day presentation on Making Magic
Ps097: RandomHouse Digital Day presentation on Making Magic
 
Bricks Clicks2
Bricks Clicks2Bricks Clicks2
Bricks Clicks2
 
5323670.ppt
5323670.ppt5323670.ppt
5323670.ppt
 
Retail World Conference- Melbourne, Australia
Retail World Conference- Melbourne, AustraliaRetail World Conference- Melbourne, Australia
Retail World Conference- Melbourne, Australia
 
Exploring the value of digital business infrastructure
Exploring the value of digital business infrastructureExploring the value of digital business infrastructure
Exploring the value of digital business infrastructure
 
ChargeCard Situation Analysis Presentation
ChargeCard Situation Analysis PresentationChargeCard Situation Analysis Presentation
ChargeCard Situation Analysis Presentation
 
ChargeCard Marketing Presentation
ChargeCard Marketing PresentationChargeCard Marketing Presentation
ChargeCard Marketing Presentation
 
Ecomm Excellence Study USA 2016
Ecomm Excellence Study USA 2016Ecomm Excellence Study USA 2016
Ecomm Excellence Study USA 2016
 
Moible Coupon Applications Sept 2009
Moible Coupon Applications Sept 2009Moible Coupon Applications Sept 2009
Moible Coupon Applications Sept 2009
 
Future of Food Packaging - E Commerce
Future of Food Packaging - E CommerceFuture of Food Packaging - E Commerce
Future of Food Packaging - E Commerce
 
Data Mining and Knowledge Discovery in Large Databases
Data Mining and Knowledge Discovery in Large DatabasesData Mining and Knowledge Discovery in Large Databases
Data Mining and Knowledge Discovery in Large Databases
 
MMRA Mobile Mystery Shopping
MMRA Mobile Mystery ShoppingMMRA Mobile Mystery Shopping
MMRA Mobile Mystery Shopping
 
Disruptors in Payments Webinar
Disruptors in Payments Webinar Disruptors in Payments Webinar
Disruptors in Payments Webinar
 
Strategic Global Amazon Analysis
Strategic Global Amazon AnalysisStrategic Global Amazon Analysis
Strategic Global Amazon Analysis
 
Walmart
WalmartWalmart
Walmart
 
10stepmarketingplan
10stepmarketingplan10stepmarketingplan
10stepmarketingplan
 

Plus de Ian Jindal

ps324-totalretailexpo-melbourne-may-2016-ianjindal
ps324-totalretailexpo-melbourne-may-2016-ianjindalps324-totalretailexpo-melbourne-may-2016-ianjindal
ps324-totalretailexpo-melbourne-may-2016-ianjindal
Ian Jindal
 
Ps151 screenmediaexpo-may2011
Ps151 screenmediaexpo-may2011Ps151 screenmediaexpo-may2011
Ps151 screenmediaexpo-may2011
Ian Jindal
 

Plus de Ian Jindal (20)

ps324-totalretailexpo-melbourne-may-2016-ianjindal
ps324-totalretailexpo-melbourne-may-2016-ianjindalps324-totalretailexpo-melbourne-may-2016-ianjindal
ps324-totalretailexpo-melbourne-may-2016-ianjindal
 
Connecting with the Connected Customer - keynote to SVTH.is in March 2015
Connecting with the Connected Customer - keynote to SVTH.is in March 2015Connecting with the Connected Customer - keynote to SVTH.is in March 2015
Connecting with the Connected Customer - keynote to SVTH.is in March 2015
 
InternetRetailing - ABCOMM - webinar on IRUK500
InternetRetailing - ABCOMM - webinar on IRUK500InternetRetailing - ABCOMM - webinar on IRUK500
InternetRetailing - ABCOMM - webinar on IRUK500
 
Social Retailing and the Top500 (Ps263 ir-vocus-socialretailing-webinar-20140...
Social Retailing and the Top500 (Ps263 ir-vocus-socialretailing-webinar-20140...Social Retailing and the Top500 (Ps263 ir-vocus-socialretailing-webinar-20140...
Social Retailing and the Top500 (Ps263 ir-vocus-socialretailing-webinar-20140...
 
Ps258 2014 Trends in multichannel retail - keynote for ScotlandIS, February 2014
Ps258 2014 Trends in multichannel retail - keynote for ScotlandIS, February 2014Ps258 2014 Trends in multichannel retail - keynote for ScotlandIS, February 2014
Ps258 2014 Trends in multichannel retail - keynote for ScotlandIS, February 2014
 
Ps257 2014 Multichannel Retail Trends - Connecting with the Connected Customer.
Ps257 2014 Multichannel Retail Trends - Connecting with the Connected Customer.Ps257 2014 Multichannel Retail Trends - Connecting with the Connected Customer.
Ps257 2014 Multichannel Retail Trends - Connecting with the Connected Customer.
 
Ps151 screenmediaexpo-may2011
Ps151 screenmediaexpo-may2011Ps151 screenmediaexpo-may2011
Ps151 screenmediaexpo-may2011
 
Ps151 screenmediaexpo-may2011
Ps151 screenmediaexpo-may2011Ps151 screenmediaexpo-may2011
Ps151 screenmediaexpo-may2011
 
Ps153 luxuryinteractive-may2011-final
Ps153 luxuryinteractive-may2011-finalPs153 luxuryinteractive-may2011-final
Ps153 luxuryinteractive-may2011-final
 
Ps154 ecomexpo-m-retailing-may2011-live
Ps154 ecomexpo-m-retailing-may2011-livePs154 ecomexpo-m-retailing-may2011-live
Ps154 ecomexpo-m-retailing-may2011-live
 
"Marketing in an age of Magic" - Keynote presentation to the SIPA Annual Conf...
"Marketing in an age of Magic" - Keynote presentation to the SIPA Annual Conf..."Marketing in an age of Magic" - Keynote presentation to the SIPA Annual Conf...
"Marketing in an age of Magic" - Keynote presentation to the SIPA Annual Conf...
 
Ps101 Bazaarvoice Century
Ps101 Bazaarvoice CenturyPs101 Bazaarvoice Century
Ps101 Bazaarvoice Century
 
Sustainable living for the JHERA community report
Sustainable living for the JHERA community reportSustainable living for the JHERA community report
Sustainable living for the JHERA community report
 
ps085-prosodie-ecommerce-aux-royaume-uni
ps085-prosodie-ecommerce-aux-royaume-unips085-prosodie-ecommerce-aux-royaume-uni
ps085-prosodie-ecommerce-aux-royaume-uni
 
Ps082 Acsel Londontour
Ps082 Acsel LondontourPs082 Acsel Londontour
Ps082 Acsel Londontour
 
Facebook in Retail - Presentation to the Danish eCommerce Federation (FDIH)
Facebook in Retail - Presentation to the Danish eCommerce Federation (FDIH)Facebook in Retail - Presentation to the Danish eCommerce Federation (FDIH)
Facebook in Retail - Presentation to the Danish eCommerce Federation (FDIH)
 
Innovation in Retail - attention economy, social commerce and epiphenomenology
Innovation in Retail - attention economy, social commerce and epiphenomenologyInnovation in Retail - attention economy, social commerce and epiphenomenology
Innovation in Retail - attention economy, social commerce and epiphenomenology
 
PS067-bazaarvoice-socialcommerce
PS067-bazaarvoice-socialcommercePS067-bazaarvoice-socialcommerce
PS067-bazaarvoice-socialcommerce
 
London College of Fashion: presentation
London College of Fashion: presentationLondon College of Fashion: presentation
London College of Fashion: presentation
 
British Council: Global Leadership Team
British Council: Global Leadership TeamBritish Council: Global Leadership Team
British Council: Global Leadership Team
 

Dernier

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Structuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdfStructuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdf
laloo_007
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
DUBAI (+971)581248768 BUY ABORTION PILLS IN ABU dhabi...Qatar
 

Dernier (20)

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Structuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdfStructuring and Writing DRL Mckinsey (1).pdf
Structuring and Writing DRL Mckinsey (1).pdf
 
Cracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' SlideshareCracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' Slideshare
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
 
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdfTVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 

Ps104 das-ceoforum-may2010

Notes de l'éditeur

  1. There are problems though with just treating the phone ‘as a browser’. Some sites don’t work – eg the launched-yesterday Selfridges site… Or very busy sites… WHY SHOULD WE CARE? c1% of visits are now coming to retailers from iPhones, but for Ocado it’s 4.4%... (can’t verify)
  2. Also mention the DunnHumby Tesco.com viral mobile voucher project.
  3. Also mention the DunnHumby Tesco.com viral mobile voucher project.
  4. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  5. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  6. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  7. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  8. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.