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[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Post-industrial  retail  ,[object Object],[object Object],[object Object],http://www.kaushik.net/avinash/wp-content/uploads/2007/11/coradiant_reports.png
Retailing – ‘retailler’
Mobile
Guerilla mobile commerce  - it’s just shopping
Guerilla mobile commerce  - it’s just shopping  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A different paradigm: modal and contextual
Be mobile!  http://www.internetretailing.net/2010/05/m-retailing-roaming-report-why-ms-went-down-the-m-web-path/
Price-comparison http://redlaser.com/   http://www.snaptell.com/   http://www.sccope.com/
Price-comparison
Place
Product information  http://www.tissot.ch/reality/
Product information  ,[object Object],[object Object],[object Object],[object Object]
Promotion
Promotion – point of sale  Text “croslite” to xxxxx for a 15% voucher ,[object Object],[object Object],http://www.internetretailing.net/2010/05/93-of-us-women-actively-looking-for-promo-offers-sent-to-their-mobiles-as-m-web-gains-traction-with-the-ladies/
Pay
Pay  iCarte
How will this impact digital businesses and eCommerce?
[object Object],[object Object],[object Object],[object Object],What’s the point of a store?
Obama-Preedy Pricing Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obama-Preedy Pricing Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obama-Preedy Pricing Principle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Cowards do not start, and the weak die on the way”
“ Cowards do not start, and the weak die on the way”  Place, Price, Promotion, Product  information, Payment, Point of Sale… Attention is precious, limited and must be earned Information is with customers everywhere – be relevant, welcome and helpful Conversations exist – join them
“ Cowards do not start, and the weak die on the way”  mCommerce IS the new retail. It’s what shops and brands want to be when they grow up!
www.ianjindal.com www.internetretailing.net www.innoparticularorder.com www.europeanecommerceforum.org   http://twitter.com/ianjindal   Thank you

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Ps104 das-ceoforum-may2010

Notes de l'éditeur

  1. There are problems though with just treating the phone ‘as a browser’. Some sites don’t work – eg the launched-yesterday Selfridges site… Or very busy sites… WHY SHOULD WE CARE? c1% of visits are now coming to retailers from iPhones, but for Ocado it’s 4.4%... (can’t verify)
  2. Also mention the DunnHumby Tesco.com viral mobile voucher project.
  3. Also mention the DunnHumby Tesco.com viral mobile voucher project.
  4. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  5. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  6. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  7. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.
  8. BUT depends upon knowing your details from your web activities – ie regisration, card details, previous orders etc.