1. Navigating Resources

2. Training Instructions
 Navigation
 Hover your mouse in the bottom left corner to navigate
forward or backward.
 Select the Click me icon to listen to the narration.

3. TABLE OF CONTENTS
 Welcome to the LRC
 Essential Library Functions and Personnel
 Library Photo Tour
 Student Assistant Reporting Procedure
 Reference Service and Customer Service
 Information Literacy
 Resources
 Quiz

4. Welcome to the LRC!
 Congratulations!Welcome to the J.F Drake Learning Resource
Center in the Public Service department. We are happy that you
are on our team this semester, but before you began work, you
must complete the orientation training session, so that you can
become a trained Student Assistant (SA) or Graduate Assistant
(GA). Follow this link below to view the LRC movie.

5. Essential Functions and Personnel
 Dr. Payton, Director
 Mrs. Johnson,Administrative Assistant

6. Essential Functions and Personnel
Information Services
 Mr. Bush, Information and Public Services Director
 Mrs. Bryant, Information Services Librarian
 Ms. Smith, Information Services Librarian
 Mrs. O’Neal, Education & Acquisition Librarian

7. CIRCULATION
The purpose of the
circulation desk is to check
in, check out and have
access to books put on
reserve by faculty.

8. REFERENCE
The purpose of the
reference desk is to provide
students with navigation to
information literacy skills,
research skills and book
collections with the
assistance of librarians.

9. ADMINISTRATIVE
SERVICES
Administrative services
includes the office of the
library director and the
administrative assistant.
This office handles
employment, staff
development and the area
for recording worked time.

10. SERIALS
Serials includes publication
for print, non-print,
electronic format.Types of
serials include, abstracts,
indexes, almanacs, annual
reviews, directories,
newspapers, newsletters,
magazines, research journals
and trade publications.

11. BLACK
COLLECTION
The Black Collection
includes books specifically
by African-American
authors, which includes
historical information
related to progression.

12. ARCHIVES
Archives is a collection of
historical artifacts and
documents about the
institution. For access to
these documents patrons
must contact theVeronica
Henderson, Director of
Archives and Special
Collections.

13. DRAKE STATION
CAFE
The Drake State Café is for
students, staff, and faculty.
Items purchased at the café
must be eaten in the
common area.

14. COMPUTER/ LEARNING
COMMONS
The computer area and
learning commons are
available to students, staff,
faculty and the community.
Students, staff, and faculty
have priority for usage of
the computer and common
learning areas.

15. Reporting Procedures – Checking In!
 Clock in upon arrival and
departure in the Administrative
Service’s Office.
 Check-in with Ms. Smith within 5
minutes after clocking in to be
informed of any existing task, new
information, and/or updates.
 In case of Ms. Smith’s absence,
check in and out with Mrs.
O’Neal.
 Sign the Check-in sheet in the
student worker office.

16. Reporting Procedures – Red Folder!
 After checking in, review the
Student Assistant Folder, a red
folder located in the Student
Worker’s Office, which details
ongoing reference desk and public
service tasks for the week.
 The Student Assistant Folder also
contains documents for any
special tasks as requested by the
information services librarians.

17. Reporting Procedures –Assignments!
 Review the checklist included in
the folder outlining the
responsibilities and duties to be
performed periodically throughout
each work shift.
 Each student/ graduate assistant
should initial his/her name beside
each duty/responsibility completed
on that day.

18. Breaks
 If you work a minimum
shift of 4 hours, you are
entitled to a 15 minute
break
 Let a Reference Librarian
know when you go on
break

19. Performing Reference Duties
Reference Services and Customer Service

20. Types of Reference Services
 Directional
 Technology
 Research
 Point of Service
 Individual Sessions
 Ready Reference

21. Inquiries
 Customer Service – Providing
quality customer service to our users
is essential in building long term
relationships within the community.
 Approachability- The primary
responsibility of the staff is to assist
the patrons individually.The staff
should appear approachable at all
times and should not be engrossed in
other work and fail to see readers in
need of assistance

22. Handling Inquiries
Support Staff

23. Handling Inquiries
Librarian
and
Graduate
Assistants

24. Top Resources

25. • Greet students as they enter
the library.
• Walk around every hour and
ASK students if they need
any additional assistance.
• Always refer students to the
appropriate library
professional for assistance.
• Be an active listener and
communicator.

26. What is Information Literacy
• Define the nature and extend of the information needed.
• Identify types of information resources available.
• Locate and access information resources on topics.
• Evaluate information resources found.
• Use the information found ethically to satisfy the
information needed.

27. 3 Components of Information Literacy

28. IDENTIFY
• Determine what information is needed for
researching a specific topic.

29. FIND
• Utilize research tools to locate the appropriate
information.

30. EVALUATE
• Review research and organize material based on
topic.

31. Why?
Librarian
An educator’s model of information literacy.

32. Emergency Procedures
 Follow all directions given (either in person or intercom)
 Emergency numbers are located in the maroon binder at
the Reference Desk
 After you are safe, check in with a reference librarian

33.  Good Luck with assisting patrons at The Learning Resource
Center. Feel free to ask questions for further assistance.
 Follow this link to access a quiz about your knowledge of how
to navigate the library. testmoz.com/173952.
Congratulations!!!!!!!