Valid for English beginners.

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COMMUNICATION SKILLS
Prepared by: Irfan Ali Buriro

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QUOTES

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What is communication???
It is a process of transmitting and receiving
the messages.
It is also a dynaminc process, means both
sender and receiver speaks and listen.

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Why communication skills are
important?
It is a heart of every organisation.
Everything is a result of a communication,
either good or bad.

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Why communication skills are
important?
Good communication skills are key to
success in life, work and relationships.
Listening, speaking, learning, writing and
reading skills are essential for getting
good status in organisation.

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Components Of Communication
# Context (Physical environment or condition)
-internal
-external
# Sender (Encoder)
# Receiver (Decoder)
# Message (Verbal or Non-verbal)
# Medium/Channel (Newspaper, TV or Radio)
# Feedback (Response or Reaction)
# Noise

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Types Of Communication
Verbal
Face to face, Chat, Telephone calls
Non-Verbal
Movements, Gestures (indication), Postures
(Make face)
Symbolic
Hand indication, Face indication

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Verbal vs Non-Verbal
Elementsin message meaning
Facialexpression
Body language
VerbalMeaning
55%
7%

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Most Important To Learn For Effective
Communication
7% words
Words are only labels and the listeners put their own
interpretation on speakers words
38% paralinguistic
The way in which something is said - the accent, tone
and voice modulation is important to the listener.
55% body language
What a speaker looks like while delivering a message
affects the listener’s understanding most.

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Seven C's Of Communication
• Correctness
• Clarity ( Clear and pure)
• Conciseness (Express much in few words)
• Completeness
• Consideration (Careful thought)
• Concreteness (being specific, definite)
• Courtesy ( Polite behavior, respectful, or
considerate act or expression)

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Aspects of Communication
• Perception
It is a process by which we decide what people are like
and give meaning to their actions.
• Listening
It is also the process of selecting, attending,
understanding, remembering, & responding to
sounds & messages.

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Aspects of Communication
• Conflict
It is a struggle that occurs when two people
cannot agree upon a way to meet their needs

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Types of Conflict
Pseudo Conflict
– Pseudo means false or fake
– Individuals misunderstand each other
Simple Conflict
– Individuals disagree over which action to pursue to
achieve their goals
Ego Conflict
– Individuals feel personally attacked

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Barriers Of Effective Communication
Noise
interferes or affects the message or information
Physical Barriers
Temperature, Background sound, Poor lighting
Language
Slang, Professional or Jargon (special words of
group like BP, K)

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Barriers Of Effective Communication
Psychological Barriers
Ill health, Pain or Poor eyesight
Information Overload
Too many details overwhelm, Alot of
information
Assumptions and Jump to Conclusions
Reach to decision without listening the fact

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Tips for Developing Good
Communication Skills
Obtain better command on language
for better ability of communicate.

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Tips for Developing Good
Communication Skills
Think and talk,
avoid conversation in emotional state.

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Tips for Developing Good
Communication Skills
Understand conflicts and
try to remove them.

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Tips for Developing Good
Communication Skills
Be open minded, and
respect others perception about you.
Try to inform them about the truth.

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Tips for Developing Good
Communication Skills
Improve listening skills,
concentrate to speaker.

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Thanks you