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C R M in Service Industry Jerry Jose
What is CRM ? ,[object Object],[object Object],[object Object],[object Object]
Past Present and Future …. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Present ,[object Object],[object Object],[object Object]
Future… ,[object Object],[object Object],[object Object],[object Object]
Benefits of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]
CRM in Service Industry World wide  SERVICE  firms had been the pioneers in adapting the practice of customer relationship management practices .
Some of the service industry were CRM is running successfully ,[object Object],[object Object],[object Object],[object Object]
CRM Services….  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Advantages of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You !!!

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CRM

  • 1. C R M in Service Industry Jerry Jose
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. CRM in Service Industry World wide SERVICE firms had been the pioneers in adapting the practice of customer relationship management practices .
  • 8.
  • 9.
  • 10.