Students and staff have been developing their own digital literacies for years and successfully integrating them into their social and professional activities. The Visitors and Residents project has been capturing these literacies by interviewing participants within four educational stages from secondary school to experienced scholars. Using the Visitors and Residents idea as a framework the project has been mapping what motivates individuals and groups to engage with the web for learning. We have been exploring the information-seeking and learning strategies that are evolving in both personal and professional contexts. In this presentation we will discuss these emerging ‘user owned’ literacies and how they might integrate with institutional approaches to developing digital literacies. We also will discuss the Visitors and Residents mapping process and how this could be utilised by projects as a tool for reflecting on existing and potential literacies and the development of services and systems.
David White, Co-manager , Technology Assisted Lifelong Learning, University of Oxford
Lynn Silipigni Connaway, Ph.D., Senior Research Scientist, OCLC Research
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Digital Visitors and Residents: Project Feedback
1. DEPARTMENT FOR CONTINUING EDUCATION
TECHNOLOGY-ASSISTED LIFELONG LEARNING
Digital Visitors and Residents:
Project Feedback
Developing Digital Literacies - #jiscdiglit
Visitors & Residents - #vandr
David White (Co-PI) Dr. Lynn Silipigni Connaway (Co-PI)
@daveowhite OCLC Research
University of Oxford
Dr. Alison Le Cornu Dr. Donna Lancllos
University of Oxford University of North Carolina, Charlotte
9th December 2011
2. Lynn Silipigni Connaway, Ph.D. David White (@daveowhite)
Senior Research Scientist Co-Manager Technology Assisted
OCLC Research Lifelong Learning
University of Oxford
Donna Lanclos, Ph.D. Alison Le Cornu, Ph.D.
Associate Professor for Research assistant
Anthropological Research Technology Assisted Lifelong
University of North Carolina, Learning
Charlotte University of Oxford
3. ‘I just type it
into Google
and see what
comes up.’
(UKS2)
4. ‘I always stick with the
first thing that comes
up on Google because
I think that’s the most
popular site which
means that’s the most
correct.’
(USS1)
5. ‘I knew that the
internet wouldn’t give
me a wrong answer.’
(UKS4)
6. Background
•The Digital Information Seeker: Report – Connaway, et al.
2010
•Thriving in the 21st Century: Learning Literacies for the Digital
Age (LLiDA Project) – Beetham. et al. 2009
•Not ‘Natives’ & ‘Immigrants’ but ‘Visitors’ & ‘Residents’ (blog
post) – White. 2008
•Information Behaviour of the Researcher of the Future –
Nicholas. et al. 2008
•‘If it is too inconvenient I’m not going after it:’ Convenience
as a Critical Factor in Information-seeking Behaviors.” –
Connaway, et al. 2011
7. Even confident
internet users often
lack evaluative
and critical skills.
LLiDA project: http://www.academy.gcal.ac.uk/llida/
8. DEPARTMENT FOR CONTINUING EDUCATION
TECHNOLOGY-ASSISTED LIFELONG LEARNING
Digital
Visitor
Digital
Resident
15. Interview Questions
1. Describe the things you enjoy doing with
technology and the web each week.
--------
6. If you had a magic wand, what would your
ideal way of getting information be? How would
you go about using the systems and services?
When? Where? How?
16. Code book
I. Place
II. Sources
III. Tools
IV. Agency
V. Situation/context
VI. Quotes
VII. Contact
VIII. Technology Ownership
IX. Network used
17. Code book
IV. Agency
A. Evaluation
B. Decision/Choice
1. Convenience
2. Familiarity
3. Repetition
4. Relevance
5. Authority/Legitimacy
6. Available time
Etc.
34. ‘Oh, definitely one of my teachers just
being able to appear, definitely. Just to
be able to have maybe a professor or
someone that is an expert in that area,
and just for them to be there when I
want them to, so that if I don’t get
something they can explain it to me.
Because that’s the other thing, it’s more
verbal communication that I find easier,
so not always the website, although I do
usually use the internet it’s not my
preferred choice.’
(UKS4)
37. Do you think education is
about the 'answers'
themselves or the process of
getting to those answers?
A: Answers
B: The process of getting to
those answers.
39. ‘Freely available tertiary
literature, accessibly and
neutrally summarised from
reliable secondary and
primary sources, in an
ongoing process of good
faith collaboration
involving both experts
and non-experts.’
(Martin Poulter of Wikimedia)
40. ‘The problem with
Wikipedia is it’s too
easy. You can go to
Wikipedia, you can get
an answer, you don’t
actually learn anything,
you just get an answer.’
(USU6 – quoting a teacher)
41. ‘Perfect thing, I think it
would be that all the
useful, accurate, reliable
information would like glow
a different colour or
something so I could tell
without wasting my time
going through all of them’
(UKS2)
47. Thanks
Lynn Silipigni Connaway, Ph.D. David White (@daveowhite)
Senior Research Scientist Co-Manager Technology Assisted
OCLC Research Lifelong Learning
University of Oxford
connawal@oclc.org david.white@conted.ox.ac.uk
48. Selected Readings
Beetham, Helen, Lou McGill, and Allison Littlejohn. Thriving in the 21st
Century: Learning Literacies for the Digital Age (LLiDA Project).
Glasgow: The Caledonian Academy, Glasgow Caledonian
University, 2009.
http://www.academy.gcal.ac.uk/llida/LLiDAReportJune2009.pdf.
Connaway, Lynn Silipigni, and Timothy J. Dickey. The Digital
Information Seeker: Report of the Findings from Selected OCLC,
RIN, and JISC User Behaviour Projects. 2010.
http://www.jisc.ac.uk/media/documents/publications/reports/2010
/digitalinformationseekerreport.pdf.
Connaway, Lynn Silipigni, Timothy J. Dickey, and Marie L. Radford. “‘If
it is too inconvenient I’m not going after it:’ Convenience as a
Critical Factor in Information-seeking Behaviors.” Library &
Information Science Research 33, no. 3 (2011): 179-90.
49. Selected Readings
Nicholas, David. Rowlands, Ian. Huntingdon, Paul. Information
Behaviour of the Researcher of the Future: A CIBER Briefing
Paper. London: CIBER, 2008.
http://www.jisc.ac.uk/media/documents/programmes/reppres/
gg_final_keynote_11012008.pdf.
White, Dave. “Not ‘Natives’ & ‘Immigrants’ but ‘Visitors’ &
‘Residents.’” Posted on TALL Blog, July 23, 2008.
http://tallblog.conted.ox.ac.uk/index.php/2008/07/23/not-
natives-immigrants-but-visitors-residents/.
White, David. Le Cornu, Alison. “Visitors and Residents: A New
Typology for Online Engagement.” First Monday 16, no. 9 (2011).
http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/articl
e/viewArticle/3171/3049.