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No More Cold Calling
5 Tips to Get Started with
Referral Selling
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 2
Welcome!
I’m Joanne Black
The Referral Book
3© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
Your Biggest Sales Challenge
• Getting the meeting at the level that
counts
• A consistent stream of qualified leads
• Converting prospects to customers
• Overcoming objections
• No time to prospect
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 4
Joanne’s Points of View
Contrary to popular belief—keep an open
mind!
5© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
What is a Referral?
Referred prospects know us and expect to
hear from us
6© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
What is a Referral?
You receive an introduction!
7© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 8
The Referral Imperative
Without an introduction
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 9
You Cold Call
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 10
Joanne’s Point of View
No one should EVER have to cold call
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 11
Joanne’s Point of View
Generating Qualified prospects is the most
important step in your sales process
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 12
Generate Qualified Leads with Referrals
When you receive a qualified
referral, think about what happens…
Why Referrals Work
• You arrive pre-sold
• You earn credibility and trust
• Your sales time shortens
• Competition goes away
• There are no “hard” costs
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 13
Why Referrals are Key
What percent of the time do you get a
new client?
30%
50%
70%
90%
100%
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 14
Increase Your Conversions
Increase your conversions to 50% plus!
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 15
Naomi Says…
• Since I started applying your
techniques, I've gained access at a higher
level in ten of my target accounts.
• Three of which have already generated
business in Fortune 500 companies!
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 16
You Need a Targeted Strategy
• Written referral sales plan
• Weekly written referral goals
• Methods to track and measure referrals
• Accountability for results
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 17
Do You Have a Targeted Strategy?
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 18
Referral Results
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 19
• Less than 30% of ALL
salespeople ask for
referrals
• A high quality referred
prospect is more than
40 times more likely to
buy
• Salespeople who actively
seek and exploit referrals
earn 4 to 5 times more
Referrals Get You the Meeting
Why Executives Meet with Salespeople
• Research from The TAS Group
– Referral from inside their company
– Referral from a trusted source outside
their company
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 20
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 21
What it Takes
1. Make referrals a priority
2. Integrate into your sales process
3. Create metrics
4. Build skills
5. Implement
Jim Says…
• Made my year in the first 6 months
• My referral pipeline is full of potential that
simply requires follow-up
• “I am never going back.”
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 22
Make Referrals a Habit
• Apply for the six month intensive Masters
Program
• Check out No More Cold Calling
OnDemand
• www.NoMoreColdCalling.com
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 23
Kurt says…
"Since starting the Referral Masters
program with Joanne Black, we have
generated a 300% increase in business
due to referrals.”
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 24
5 Tips to Get Started
1. Make referral selling your priority
2. Integrate referrals into your process
3. Set up referral metrics
4. Build skills in referral selling
5. Ask your favorite clients to introduce you
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 25
Big Question
Are you ready to commit to referral selling?
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 26
Apply Now—NoMoreColdCalling.com
© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 27
Referrals Are Your Hottest Leads
28© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 28
Resources
• joanne@nomorecoldcalling.com
• 415-461-8763
• www.NoMoreColdCalling.com
• www.linkedin.com/in/joanneblackreferralsales/
• @ReferralSales
29© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com

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5 Tips to Get Started with Referral Selling

  • 1. No More Cold Calling 5 Tips to Get Started with Referral Selling
  • 2. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 2 Welcome! I’m Joanne Black
  • 3. The Referral Book 3© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
  • 4. Your Biggest Sales Challenge • Getting the meeting at the level that counts • A consistent stream of qualified leads • Converting prospects to customers • Overcoming objections • No time to prospect © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 4
  • 5. Joanne’s Points of View Contrary to popular belief—keep an open mind! 5© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
  • 6. What is a Referral? Referred prospects know us and expect to hear from us 6© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
  • 7. What is a Referral? You receive an introduction! 7© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com
  • 8. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 8 The Referral Imperative Without an introduction
  • 9. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 9 You Cold Call
  • 10. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 10 Joanne’s Point of View No one should EVER have to cold call
  • 11. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 11 Joanne’s Point of View Generating Qualified prospects is the most important step in your sales process
  • 12. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 12 Generate Qualified Leads with Referrals When you receive a qualified referral, think about what happens…
  • 13. Why Referrals Work • You arrive pre-sold • You earn credibility and trust • Your sales time shortens • Competition goes away • There are no “hard” costs © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 13
  • 14. Why Referrals are Key What percent of the time do you get a new client? 30% 50% 70% 90% 100% © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 14
  • 15. Increase Your Conversions Increase your conversions to 50% plus! © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 15
  • 16. Naomi Says… • Since I started applying your techniques, I've gained access at a higher level in ten of my target accounts. • Three of which have already generated business in Fortune 500 companies! © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 16
  • 17. You Need a Targeted Strategy • Written referral sales plan • Weekly written referral goals • Methods to track and measure referrals • Accountability for results © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 17
  • 18. Do You Have a Targeted Strategy? © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 18
  • 19. Referral Results © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 19 • Less than 30% of ALL salespeople ask for referrals • A high quality referred prospect is more than 40 times more likely to buy • Salespeople who actively seek and exploit referrals earn 4 to 5 times more
  • 20. Referrals Get You the Meeting Why Executives Meet with Salespeople • Research from The TAS Group – Referral from inside their company – Referral from a trusted source outside their company © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 20
  • 21. © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 21 What it Takes 1. Make referrals a priority 2. Integrate into your sales process 3. Create metrics 4. Build skills 5. Implement
  • 22. Jim Says… • Made my year in the first 6 months • My referral pipeline is full of potential that simply requires follow-up • “I am never going back.” © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 22
  • 23. Make Referrals a Habit • Apply for the six month intensive Masters Program • Check out No More Cold Calling OnDemand • www.NoMoreColdCalling.com © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 23
  • 24. Kurt says… "Since starting the Referral Masters program with Joanne Black, we have generated a 300% increase in business due to referrals.” © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 24
  • 25. 5 Tips to Get Started 1. Make referral selling your priority 2. Integrate referrals into your process 3. Set up referral metrics 4. Build skills in referral selling 5. Ask your favorite clients to introduce you © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 25
  • 26. Big Question Are you ready to commit to referral selling? © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 26
  • 27. Apply Now—NoMoreColdCalling.com © Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 27
  • 28. Referrals Are Your Hottest Leads 28© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com 28
  • 29. Resources • joanne@nomorecoldcalling.com • 415-461-8763 • www.NoMoreColdCalling.com • www.linkedin.com/in/joanneblackreferralsales/ • @ReferralSales 29© Copyright Joanne Black. All rights reserved. 415-461-8763. www.NoMoreColdCalling.com

Notes de l'éditeur

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