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Page 1
Investor Relations - 1
Public Relations & Corporate Reputation
by Yudhie Setiawan, M.Si
2014
Book References
—  Bragg, Steven M., 2010. Running an Effective Investor
Relations Department:A Comprehensive Guide. New Jersey:
JohnWiley & Sons, Inc.
—  Guimard,Anne, 2008. Investor Relations:Principles and
International Best Practices of Financial Communications.
NewYork: Palgrave Macmillan.
—  Kretarto,Agus, 2001. Investor Relations : Pemasaran dan
Komunikasi Keuangan Perusahaan Berbasis Kepatuhan.
Grafiti Pers.
—  Theaker,Alison. 2006. The Public Relations handbook, 2nd
edition. Great Britain: MPG Books Ltd.
—  Bahan-bahan lain mengenai perusahaan publik dan
produk-produk sekuritas di pasar modal.
Working Definitions
—  Corporate identity: the simbols and nomenclature an
organization uses to identify itself to people (suc as
corporate name, logo, advertising, slogan, etc)
—  Corporate image: the global evaluation (comprised of
a set of beliefs and feelings) a person has about an
organization
—  Corporate reputation: the attributed values (such as
authenticity, honesty, reponsibility, and integrity)
evoked from the person’s corporate image
—  Corporate super-brand: the trust, confidence, and
support that flow from the person’s corporate
reputation
Corporate Reputation
—  Corporate reputation or the management and
communication of the corporate brand, is playing
an increasingly important role in terms of the
ability of corporations to build and sustain market
share, and influence the minds, and hearts of
customers and stakehodlers.
—  Corporate reputation also significantly impacts
upon share values, and on the ability of the
business to attract and retain excellent
employees.
The best corporate reputations in the
United States
—  Johnson and Johnson
—  Coca Cola
—  Intel
—  Xerox
—  Disney
—  Dell
—  GE
—  Microsoft
—  IBM
—  Sony
—  FedEx
Acceptance of Corporate Reputation
3 related principles:
1.  Modern corporations must demonstrate
accountability to all stakeholders
2.  Corporations should embrance the market’s
growing perception of the CEO as the
personification of a company’s ideals and goals
3.  Corporate should use the internet as a mass
communications tool
The Value of a Good Corporate
Reputation
—  When people think highly of a company, it can
pursue more opportunities and be more efficient
and effective in its current operations
—  A poor reputation can have the opposite effect –
people don’t trust the company, its market
offerings, or what it says about itself.
—  Good reputations pay of in both operational and
financial ways
Brand & Corporate Images
David Ogilvy: People buy many products and
services not only for what such products or
services can do, but also for what they mean
to the person and his or her reference group.
In marketing terminology: products and services
offer the user both functional and
psychological benefits.
Page 9
Arsitektur Rekapitulasi Reputasi
(6 Dimensi Reputasi Model Harris-Fombrun)
1. Emotional Appeal
2. Products and services
3. Vision and leadership
4. Workplace environment
5. Financial performance
6. Social responsibility
Corporate Reputation & Economic Elements
Reputasi Perusahaan
Corporate
Brand
Financial
performance
Product
Brand
Corporate Identity Branding
Audio-
visual
Written
Materials
Corporate
Culture,
Vision
Uniform,
Corporate ID Annual
Report
Corporate
Names
(Logo)
Product Brand
Elemen dan Atribut Reputasi Korporat
Stands
Behind
Product/
services
Offers high
Quality
Products/
services
Develops
Innovative
Products/
services
Offers
Products/
Services
That are
Good
value
Corporate Reputation from
Financial Performance
Financial
performance
Brand Value
&
Brand equity
Accounting
bottom-line
Element 1 Element 2
Economic
Reputation
Corporate Reputation -
Peningkatan Nilai Perusahaan Melalui Go Public
GO PUBLIC
Reputasi Perusahaan
Value
Creation
Nilai
Perusahaan
Competitive
Position
Peningkatan Nilai Perusahaan melalui
Good Corporate Governance
1. Transparansi
2. Akuntabilitas
3. Responsibilitas
4. Independensi
5. Fairness
Page 16
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Investor relations, Public Relations; corporate reputation dan financial performance

  • 1. Page 1 Investor Relations - 1 Public Relations & Corporate Reputation by Yudhie Setiawan, M.Si 2014
  • 2. Book References —  Bragg, Steven M., 2010. Running an Effective Investor Relations Department:A Comprehensive Guide. New Jersey: JohnWiley & Sons, Inc. —  Guimard,Anne, 2008. Investor Relations:Principles and International Best Practices of Financial Communications. NewYork: Palgrave Macmillan. —  Kretarto,Agus, 2001. Investor Relations : Pemasaran dan Komunikasi Keuangan Perusahaan Berbasis Kepatuhan. Grafiti Pers. —  Theaker,Alison. 2006. The Public Relations handbook, 2nd edition. Great Britain: MPG Books Ltd. —  Bahan-bahan lain mengenai perusahaan publik dan produk-produk sekuritas di pasar modal.
  • 3. Working Definitions —  Corporate identity: the simbols and nomenclature an organization uses to identify itself to people (suc as corporate name, logo, advertising, slogan, etc) —  Corporate image: the global evaluation (comprised of a set of beliefs and feelings) a person has about an organization —  Corporate reputation: the attributed values (such as authenticity, honesty, reponsibility, and integrity) evoked from the person’s corporate image —  Corporate super-brand: the trust, confidence, and support that flow from the person’s corporate reputation
  • 4. Corporate Reputation —  Corporate reputation or the management and communication of the corporate brand, is playing an increasingly important role in terms of the ability of corporations to build and sustain market share, and influence the minds, and hearts of customers and stakehodlers. —  Corporate reputation also significantly impacts upon share values, and on the ability of the business to attract and retain excellent employees.
  • 5. The best corporate reputations in the United States —  Johnson and Johnson —  Coca Cola —  Intel —  Xerox —  Disney —  Dell —  GE —  Microsoft —  IBM —  Sony —  FedEx
  • 6. Acceptance of Corporate Reputation 3 related principles: 1.  Modern corporations must demonstrate accountability to all stakeholders 2.  Corporations should embrance the market’s growing perception of the CEO as the personification of a company’s ideals and goals 3.  Corporate should use the internet as a mass communications tool
  • 7. The Value of a Good Corporate Reputation —  When people think highly of a company, it can pursue more opportunities and be more efficient and effective in its current operations —  A poor reputation can have the opposite effect – people don’t trust the company, its market offerings, or what it says about itself. —  Good reputations pay of in both operational and financial ways
  • 8. Brand & Corporate Images David Ogilvy: People buy many products and services not only for what such products or services can do, but also for what they mean to the person and his or her reference group. In marketing terminology: products and services offer the user both functional and psychological benefits.
  • 9. Page 9 Arsitektur Rekapitulasi Reputasi (6 Dimensi Reputasi Model Harris-Fombrun) 1. Emotional Appeal 2. Products and services 3. Vision and leadership 4. Workplace environment 5. Financial performance 6. Social responsibility
  • 10. Corporate Reputation & Economic Elements Reputasi Perusahaan Corporate Brand Financial performance Product Brand
  • 12. Product Brand Elemen dan Atribut Reputasi Korporat Stands Behind Product/ services Offers high Quality Products/ services Develops Innovative Products/ services Offers Products/ Services That are Good value
  • 13. Corporate Reputation from Financial Performance Financial performance Brand Value & Brand equity Accounting bottom-line Element 1 Element 2 Economic Reputation
  • 14. Corporate Reputation - Peningkatan Nilai Perusahaan Melalui Go Public GO PUBLIC Reputasi Perusahaan Value Creation Nilai Perusahaan Competitive Position
  • 15. Peningkatan Nilai Perusahaan melalui Good Corporate Governance 1. Transparansi 2. Akuntabilitas 3. Responsibilitas 4. Independensi 5. Fairness