TRIPLE M = Method for rapid Analysis, Visualization and Documentation of value-generating end-to-end business processes: “Brown paper” Method – no Investment Visual – no specific tool or software Intuitive - easy to learn and use by employees Effective - enables analysis of the problem and impact Integrative – adds the information flow in Business Processes Transparent - degree of IT support Holistic view – Management’s view Driven by Measures - KPIs: Quality, Time and Costs