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Conflict and Negotiation Chapter 13 Essentials of Organizational Behavior, 9/e Stephen P. Robbins/Timothy A. Judge
After studying this chapter, you should be able to: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict ,[object Object]
Transitions in Conflict Thought ,[object Object],[object Object],[object Object]
Functional vs. Dysfunctional Conflict ,[object Object],[object Object],[object Object]
Conflict Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Process
Stage I: Potential Opposition ,[object Object],[object Object],[object Object],[object Object]
Stage II: Cognition and Personalization ,[object Object],[object Object]
Stage III: Intentions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Intentions
Stage IV: Behavior ,[object Object],[object Object],[object Object]
Stage V: Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Creating Functional Conflict ,[object Object]
Negotiation ,[object Object]
Bargaining Strategies
The Negotiation Process
Individual Differences in Negotiation ,[object Object],[object Object],[object Object]
Personality ,[object Object],[object Object]
Gender Differences in Negotiation ,[object Object],[object Object]
Cultural Differences in Negotiations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Implications for Managers: Managing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Implications for Managers: Improving Negotiation Skills ,[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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