Resume Writing and Interviewing Skills- HRD.ps

1. Resume Writing and
Interviewing Skills
Prepared and Presented by :
Loay Qabajeh
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2. Who Are You , We?
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3. The Facilitator

4. This Training
 What a resume is and its purposes
 Types and formats of resumes.
 Effective Writing of a resume.
 Guidelines for preparing cover letters
 Be ready for a successful job interview
 Techniques of Searching for a suitable job

6. Your Objective
Writing
Follow up
A Resume
Interviewing Search for a
Skills job

7. Recruitment in Palestine
Call for
Searching Tools
Applicants
Offers +
Employment
Application Resume Writing
Online Application
HR Interview First Screening
Technical Interview Skills
Shortlist Interview
/ Test

8. What is a resume ?
• What is the purpose of the resume?
• Main sections.
• CV vs. Resume.
• Cover letters
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9. ‫‪Resume … is‬‬
‫‪• A brief summary of your qualifications, skills, and‬‬
‫‪background which represent your educational and‬‬
‫‪work experiences in terms relevant to potential‬‬
‫.‪employers‬‬
‫.‪• A self-promotional and marketing tool‬‬
‫.‪• The first impression a prospective employer has of you‬‬
‫السرية الذاتية يف اللغة هي بيان أو تقرير شخصي موجز يستعرض بعض‬
‫املعلومات الشخصية عن تاريخ عمل ومؤهالت شخص يرغب يف احلصول‬
‫على عمل أو وظيفة معينة. أما من الناحية الوظيفية فيمكن تعريفها‬
‫بأنها عبارة عن صفحة تسويقية تعرض مهارات وإجنازات وخربات طالب‬
‫الوظيفة بصورة واقعية مشوقة وبشكل علمي منظم وجذاب.‬

10.  Your first contact with a prospective employer will be
when he or she reads your resume.
 You only get one chance to make a first impression!
 First impressions are lasting – so think of your resume as
an extension of you!
 Never forget that the goal of a resume is to obtain a job
interview.
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11. A NOTE TO THE WISE!
There is no such thing as the “right” or
“wrong” resume.
The best indicator of whether your resume is
doing its job is by answering this question,
“Are employers contacting you?

12. What is the Purpose of a Resume?
 To describe your accomplishments, qualifications,
professional and educational experiences.
 Serve as a record to leave with an employer
 Share information with the people who are assisting you with
your job search.
 Attach to a job application- Some forms don’t allow us to
express our skills and abilities very well.
 To answer “the” question : Why should I be selected for an
interview?
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13.  Curriculum Vitae
(Latin for "the course of one's life/career")
 Comprehensive statement of education,
teaching, and research experience.
 Used in higher education :
- Always for faculty positions.
- research and administrative posts.
 Inappropriate for almost all positions outside
academia.
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14. CV :
Resume : For
For Experienced Fresher
People
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15. Live
Flexible
KISS
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16. Let us get a closer look
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17. Write a Resume step by step
• Understanding Purpose
• Understanding Audience
• Look at other Resumes
• Start writing your first draft
• Revise, carefully review and reorganize your draft
• Get feedback from a reader
• Revise, Proofread and Edit
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18. Some Statistics
• A single job offer attracts between 100
and 1,000 resumes.
• Your resume will get between 10 and 20
seconds of the recruiters time.
• Only 1 interview is granted for every
200 resumes received by the average
employer.
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19. Resume Sections:
Experience
Contact Information
Skills
Objective
Honors and
Profile/Summary accomplishments
Education References
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20. Start the writing
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21. Contact Information
 Address
 Phone and Mobile numbers
 E-mail address
 Personal Website (if available )
 LinkedIn /Skype ( if any )
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22. Contact Information
Keep it Simple
Be professional
Use a permanent address
Avoid nicknames
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23. Contact Information
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24. Objective
 Reason for sending the résumé
 Your objective must be specific, clear, short and
concise.
 Focus on your interest as well as your
employers interest.
 tells potential employers the sort of work
you're hoping to do.
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25. Objective
Don't explain what you want from an organization
but rather address the skills you are bringing to
that organization
Objectives do not start with pronouns such as I,
my, or me.
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26. Objective
• To obtain an entry-level position within a financial
institution requiring strong analytical and organizational
skills.
• To get a position which allows me to utilize my
managerial, administrative, and organizational skills to
promote growth and foster professional development.
‫• الحصول على وظيفة مدرس في مدرسة أساسية حكومية، بحيث أتمكن من‬
‫ممارستي مهارتي في تدريس اللغة العربية ، وأطور نفسي باستخدام أفضل‬
.‫األساليب التربوية الحديثة‬
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27. Profile / Summary
 Several concise statements that focus the
reader’s attention on the most important
qualities, achievements, and abilities you
have to offer.
 One or more professional or appropriate
personal characteristics.
 Bullet 3 to 4 one-lines about who you are.
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28. Profile/ Summary
• Think about what you want to say about yourself.
• Create a well-rounded view of yourself
• Be honest
• Be confident
• Avoid trying to answer every question about yourself.
• Use specifics over generalities
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29. Profile / Summary
 Dynamic entrepreneur who utilizes creativity, leadership and
teamwork to design and execute solutions that create
customer value. Effective communicator with ability to create
marketing materials that convey value for both clients and end
users.
 Business development executive with years of experience in
technical sales, sales management, team leadership, and
business growth and expansion. Proven ability to generate
sales and revenue.
‫• مدرس تربية إسالمية ، ذو خربة جيدة يف جمال استخدام األساليب الرتبوية‬
‫وتوظيف التقنيات يف التعليم ، أحفظ القران الكريم بثالثة قراءات‬
‫خمتلفة وبسند متصل ، ولي معرفة عالية بأحكام املواريث وفقه املعامالت‬

30.  Objective:Desire technical editing position with
supervisory responsibilities in an engineering firm.
 Profile:Highly skilled technical writer with three
years publishing experience. Knowledgeable in
current web design technology. Experienced
communicator and team player.
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31. • Your most recent educational information is
listed first.
• Include your degree (B.A., B.Sc., M.A., etc.),
major, institution attended, minor/concentration.
• Add your (GPA) if it is higher than 3.0.
• Mention academic honors
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32. Education
2002-2005 Graduate Diploma in Law BBP Law School London
2000-2003 BA in Economics University of Manchester
1995-1998 , B.S. in Business Management , Yeshiva University New York, NY
Certified Public Accountant, CPA, New York State
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33. Work Experience
 Briefly give the employer an overview of work
that has taught you skills.
 Use action words to describe your job
duties.
 Include your work experience in reverse
chronological
Include:
• Title of position,
• Name of organization
• Location of work (town, state)
• Dates of employment
• Describe your work responsibilities with
emphasis on specific skills and achievements
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34. Work Experience
 Include: paid work, unpaid internships, extensive job
opportunities
 Use keywords and jargon from your field : You want
to appear to be an insider.
 Include skills, experiences and interests that relate
to the target position.
 Begin statements with action verbs. Use short
phrases and concrete examples, numbers and
quantities to describe your experiences (i.e., “Supervised
camp activities for 30 boys, ages 6-12”).
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35. ‫‪Work Experience‬‬
‫‪ ‬إدارة قسم املبيعات يف فرتة تأسيس الشركة .‬
‫‪ ‬زيادة مبيعات الشركة بنسبة 2% سنويا .‬
‫ً‬ ‫5‬
‫‪ ‬تأسيس فريق من مندوبي املبيعات األكفاء وتدريبهم .‬
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36. What comes first
Education or Experience?
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37. Skills
 It includes your abilities that are
related to the jobs you are
applying for.
 Balance your resume with the
appropriate number of skills.
 You may categorize the skills
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38. Skills
 Customize the skills section of your resume to
match, as much as you can, the requirements listed
in the job posting.
 The closer a match your skills are to the job
requirements, the better your chances of being
selected for an interview.
 Employers quickly scan resumes, so long lists are
not likely to get read
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39. Skills
Mastery of Microsoft Office programs (Word, Excel,
Power Point)
Experience with BISAN enterprise Accounting
Information System, and maintaining office budget
Development using .NET and Java .
Project Management , and Fundraising.
. ‫ إستخدام األجهزة المكتبية الحديثة بسهولة‬
‫ إعداد قوائم الدخل والحسابات النهائية للمؤسسات الصغيرة‬
‫ الطباعة بسرعة 05 كلمة / الدقيقة للغة العربية و54 كلمة / الدقيقة للغة‬
.‫االنجليزية‬

40. Activities, Honors, and accomplishments
• Here you will go into more details than you did in
the objective and summary
• Great opportunity to really sell yourself!
• List any activities that would show special skills,
community involvement, leadership ability, etc.
• List any special honors you have received
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41. References
 No need to say “References available upon request” .
 You’ll need three to five people to write or speak on
your behalf.
 Ask permission before you use someone’s name.
 write contact information for them.
 Give them your resume.
 WHO ARE THEY ?
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42. Time to Break.

43. Resume Formats:
1) Chronological
2) Functional
3) Combination
4) Targeted
5) Mini
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44. Templates at your service
MICROSOFT WORD
44

45. What is a template ?
• A template is : Pre-defined layout of a document.
On my Computer
Available
Word On Line
Resume
Templates
Wizard Customizations
45

46. Cover Letter
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47. • A business letter that accompanies a resume.
• Informs reader of your purpose and requests
as in-person meeting.
• Highlights and directs attention to important
information in the resume.
• May take the form of an email message or a
brief note that accompanies an electronic
application
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48.  First paragraph: State the name of the job for which you
are applying and how you learned about the job opening.
 Second paragraph: Emphasize skills and abilities that relate
to the open position. However, do not repeat what is said
on your resume.
 Third paragraph: Thank the employer and request an
interview.
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49. An Effective Cover Letter
• Introduces You; Your Resume
• Summarizes Appropriate Aspects of your Education
or Experience.
• States briefly how your Qualifications relate to the
Job.
• Indicates if you have included a Resume, Writing
Samples, Transcript, or other documents
• Is Brief and to the Point.
• Requests an Interview.
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50. Your Name
Your Address
Your Phone Number
Cover Letter
Your Email
Date
Name
Job Title
Company
Address
Dear Mr./Ms. LastName,
Please accept my application for the teaching assistant position advertised on Craig's List. I would like to
continue to develop my teaching skills while creating a challenging and fun learning environment for students.
The middle school age group is particularly appealing to me, because students are very impressionable,
interested in learning, and open to new concepts.
I am very well qualified and would be an asset to the school because of my experience working as a teaching
assistant for XYZ School. I have worked with both elementary and middle school teachers, as well as camp
directors to develop curricula that meet the needs of students. I enjoy tutoring students and helping them build
confidence in their ability to achieve, both academically and socially. In addition, I have artistic and computer
skills that will be an asset when developing class projects.
I have attached my resume for your review. Thank you for considering my application. I would appreciate the
opportunity to interview and look forward to hearing from you in the near future.
Sincerely,
Your Signature
Your Typed Name
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51. Interviewing Skills

52. It is not always my Day :

53. Interviewing-What is it?
• A structured meeting between
you and an employer.
• Interviewing is a skill that can be
enhanced by training.
• PRACTICE makes PERFECT

54. Interviewing is a two-way street
• Employers are attempting to
determine if you are an
appropriate fit for the job and
their culture.
• You decide if the work
environment is right for you.

55. Types of Interviews
One
Screening 2 Panel
One
55

56. Types of Interviews
Tele
Group Series
Conferencing

57. Speak
clearly Bring your
Be on time
and show résumé
that you
Look and
have sound friendly
prepared What Makes a
yourself for Dress Successful
Be clean
the appropriately Interview
interview
• Ensure you have a high level of hygiene
• Answer all the questions the best way you can
57

58. PRE-INTERVIEW PREPARATIONS
58

59. Before the Interview…
Do Your
Home
Work
Know
Your Self Prepare
Necessary
Material
59

60. Do Your Home Work
• Research position, company and industry.
• Know who you will be interviewing with.
• Be ready for a variety of interviewer styles.
• Be ready to discuss your strengths and weaknesses
• Know How to reach the location.
60

61. Know Your Self
• Be able to articulate skills, strengths, accomplishments,
and career goals
• Familiarize yourself with your resume
• Make a list of five accomplishments that you enjoyed.
• Make a list of five things you have done with proud.
• Make a list of how your colleagues, staff, and supervisors
describe you. Include the positive and negative
feedback.
61

62. What To Take To The Interview
• Copies of your resume.
• Copies of letters of recommendation, and a
typed reference sheet to be given to the
interviewer;
• Other material relevant to the interview;
• Pen and paper, so that you can note the name
of the interviewer, time for future interviews
and other pertinent information.
62

63. During The Interview
63

64. Typical Interview
Component Time
 Introduction/Greeting 2 minutes
 Employer questioning 15-20 minutes
 Applicant questions 5 minutes
 Closing 3 minutes
64

65. The Interviewer evaluates
10%
Attitude
40%
25% Image & Appearance
Communication
Job Qualifications
25%
65

66. Ways you can Exhibit a Good Attitude
• Concentrate on being likable and friendly
• Positive language and non-verbal cues
• Demonstrate enthusiasm
• Demonstrate interest
• Excellent Listener
• Be Professional
66

67. What do Employers seek for :
Time Communicating Working Well
Management Effectively in a Team
Problem Using Initiative Being Well
Solving Creativity Organized
Customer/
Being
Leadership Client
Adaptable
Relations
67

68. Types of Questions
Experience
Behavioral/Competency
Opinion questions
Credential questions
68

69. Interview Questions : Initial Tips
• Tough Questions
Questions can vary and may be categorized under
Personal Assessment, Education and Experience,
Career ambition and Plans, Company or Organization.
• Expect the unexpected
• Turning a Negative into a Positive
69

70. The Balance of
Listening and Talking
• Do not be afraid to ask clarifying questions about the
interviewer’s questions.
• Listen well so that you can identify opportunities to link your
skills and qualifications to what the interviewer is looking
for.
• It is acceptable to take notes.
• Do not interrupt the interviewer.
• Take time to formulate your thoughts before answering a
tough question and balance talking with listening.
• Be as clear and concise as you can in your answers.
70

71. Questions To Ask
• What are the responsibilities of this position?
• What are the reputations, academic training and
tenures of the employees in this department?
• Do you support professional development? How?
• What do you see as the biggest challenge that
someone would face during the first month on the
job?
• ………….
71

72. Arriving Early
• Be sure to allow yourself plenty of
time to arrive at your destination
(you may want to conduct a dry
run prior to your interview day)
• Try to arrive 10-15 minutes early
at the site to allow you to park,
walk to the interview, use the
restroom, or just gather yourself
72

73. Greeting & Introduction
• Smile
• Maintain eye contact
• Firm handshake
• Remain poised and confident
73

74. Body Language: Hand Gestures
74

75. Body Language:
75
What signals are you sending?
Positive Signals Negative Signals
• Leaning forward = interest • Crossed arms = defensive
• Smiling = friendly • Fidgeting hands or tapping
• Nodding = attentive and feet = nervous or bored
alert • Lack of eye contact =
• Eye contact = curious and untrustworthy
focused • Leaning back= discomfort

76. Interview Questions … How to Answer
76

78. General Interview Strategies
-Be prepared to talk about yourself and your
experiences
-Master the art of storytelling
-Provide specific and concrete examples of your
results/accomplishments
-Remain positive, enthusiastic, poised, and
confident throughout the interview process
78

79. General Interview Strategies
• Remember an interview is a formal conversation--
avoid filler words like “Um”, “Ah”, & “You know”
• Avoid indecisive phrases like: “I think,” “I guess,”
“probably,” or “pretty good”
• Think before speaking
• Avoid long verbose answers--limit your response to
1-2 minutes
• If you do not hear or understand a question, ask
them to repeat or clarify it for you
79

80. General Interview Strategies
• Remain calm, relaxed,
and be yourself
• Try to focus on the
message you are
trying to convey--NOT
how well you are
doing!
80

81. Reasons Why Candidates Receive Rejection Replies
• Lack of proper career planning – purposes and
goals
• Lack of knowledge in field of specialization
• Inability to express thoughts clearly and concisely.
• Insufficient evidence of achievement.
• Not prepared for the interview.
• No real interest in the organization 81

82. Dressing for Success-Men
 Suit-Single or double
breasted
 Polished shoes
 Solid white shirt
 Conservative tie
 Neatly groomed hair,
beard, and mustache
 Avoid strong colognes,
earrings, and body
piercing
82

83. Dressing for Success-Women
• Pant or skirt suit
• Pumps with small to
medium heels
• Light makeup,
perfume, and jewelry
• Wear neutral color
hosiery
83

84. FOLLOW-UP
• Ask good questions
• Thank the interviewer
• Request a business card
• Inquire about next steps in the process
84

85. FOLLOW-UP CONT
• Send a thank you note
within 24 hours
• Letter may be handwritten
or typed; e-mail is also
acceptable
• Tailor each one to the
individual.
85

86. Suggestions
Conduct a test run the day before the interview
Practice! Practice! Practice!
•Obtain a list of practice interview questions
and jot down short answers
• Stand in front of a mirror and rehearse your
answers
Get a good night’s sleep-be well rested and
alert for the interview
Be relaxed and be yourself!
86

87. Searching for
Jobs
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88. Where to know about job vacancies
 Personal Contact (Friends / Family /neighbors )
 Alumni / College’s PR office
 Career / Employment Fairs
 Advertisement in local media (Newspaper/Radio/TV )
 Internet Resources , Social Media
 Governmental recruitment bureaus
 Business recruitment bureaus
 Employer’s HR department
 Professional associations and Labor unions
 Others ( suggest )
88

89. Universities, Companies , Organizations
• http://jobs.ppu.edu/
• https://ritaj.birzeit.edu/ecareers
• http://career.najah.edu
• http://jobs.unrwa.ps
• http://jobs.undp.ps
• http://e-career.wataniya.ps
• httP://ecareer.paltel.ps
• http://masader.ps/p/en/view/job
s
89

90. Palestinian Jobs
• www.jobs.ps
• www.jobber.ps
• www.ejob.ps
• www.shobiddak.com
• http://www.gpc.pna.ps
• httP://www.diwan.ps
• http://www.sptechs.com
• www.englishpal.ps
90

91. How to put your resume on line
91

92. Being Online …
Jobs.ps Linkedin.com Visualcv.com
92

93. What can you Do on
93

94. All in ……
Self Development
Follow up Preparing Searching
with your for a job
Employers Resume
94

95. Click and Check
Search by Category
Top 5
95

96. Employee Vs. Employer
96

97. How your Resume Look Like
97

98. Manage Your Account…
98

99. WWW.JOBS.PS
99

100. Practice
(1) •Create An Account
(2) •Update Your Profile
100

101. www.bayt.com … Public Profile
101

102. Many Ways to Use Facebook Professionally
Selective Friends Business Groups
Professional
Profile
Edit preferences Business Events
102

103. Facebook … Be Professional
Branschout.com
Beknown.com
Telent.me
103

104. www.branchout.com
104

105. www.beknown.com
105

106. • LinkedIn is the world’s largest professional network
• Over 120 million members
• Growing rapidly
106

107. Where to go …
• www.Linkedin.com
• http://www.youtube.com/user/LinkedIn
• http://learn.linkedin.com/
107

108. www.trainer.ps