presented by Dr.Prudhvi Raj, English & Foreign Languages university, Hyderabad

1. The Art of Communication We Cannot not Communicate

2. Communication has a profound impact on our daily lives and relationships The quality of our daily lives and relationships, and the nature and the quality of results we produce depends on communication

3. Communication Basics Everything we do is Communication The way we begin our message often determines the outcome of the communication The way message is delivered always affects the way message is received The real communication is the message received, not the message intended The communication is two way street – we have to give as well as gather Communication is a dance

4. Types of Communication Personal or Intra-personal Communication Interpersonal Communication Organizational Communication Mass Communication Social Communication Transformational Communication Corporate Communication Group Communication

5. Basic Distinction Verbal Communication Non Verbal Communication

6. Verbal Communication We may often think that, having good communication skills is all about the ability to speak well….. Or all about “SPEAKING.”

7. We are right…… But only 50% right. Because…. Verbal Communication has another very important part…… “LISTENING”. “Speaking” + “Listening” = “Verbal Communication.”

8. “LISTENING.” Most of the successful people I've known are the ones who do more listening than talking. Bernard M. Baruch “To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation” Chinese Proverbs “We have two ears and one mouth so that we can listen twice as much as we speak.” Epictetus quotes

9. “Speaking.” ‘To speak’ and ‘to speak well’ are two things. A fool may talk, but a wise man speaks. ~Ben Johnson It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt. ~Abraham Lincoln The words you choose to say something are just as important as the decision to speak. ~Author Unknown

10. Speaking consists of two parts… 1) “What to Speak.” and 2) “How to Speak.”

11. 1) “What to Speak.” Content development: *The first step is Brainstorming. *Second is Preparing *The next step is to choose a Presentation Format/ Storage System. *The Final step is the Presentation itself.

12. Now let’s move to the next part of Speaking…. “How to Speak.” “Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes.

13. How to speak guidelines Projection Articulation Modulation Pronunciation Enunciation Repetition Speed

14. Projection A loud voice can be misunderstood, as ‘anger or ‘rudeness’

15. Articulation Incorrect articulation occurs because of carelessness on the part of the speaker

16. Modulation If you do not vary the pitch, you will risk being labelled as a monotonous speaker

17. Pronunciation One has to take the trouble of finding out the phonetic sounds of words

18. Enunciation The Indian tongue is not accustomed to the glides

19. Repetition The key phrases are used with different vocal emphasis for creating an impact on listeners

20. Speed If we speak very fast, we tend to slur and this amounts to loss of information

21. Non Verbal Communication Human Body – The Medium of Message

22. Meaning of NV Non -Verbal Communication is the message or response not expressed or sent in words -hints, suggestions, indications. Actions speak louder than words. There is a distinction between the meanings we ‘give’ in words and the meanings we ‘give –off ’ in NV signals.

23. Non Verbal forms Eye Contact Facial Expression Gestures Posture and Body Movements

24. Eye Contact Eyes are the windows of the soul

25. Facial expression Face is index of the mind - Shakespear

26. Gestures Gestures may reveal the mindset of the communicator and convey thoughts through voluntary or involuntary physical movements.

27. Posture and Body Movements Your posture and your Body movements give important signals about your personality.

28. Impact of human message occurs

29. THE END PrudhviRaju. D, Ph.D (ELE) EFL University, Hyderabad E-mail – prudhvi.duddu@gmail.com