The document discusses three strategic options for ecommerce:
1) Disintermediation, which is selling directly to remove intermediaries. This provides more control and revenue but requires more complexity and investment.
2) Creating a new online intermediary, which provides similar advantages as above but also implies investment in a new brand.
3) Partnering with existing online intermediaries, which has low investment but also lower revenues, less customer data, and a fragmented experience.
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Ramaciotti digital media marketing 2012 9
1. Lesson 9 eCommerce
2012 Max Ramaciotti Creative Commons — Attribuzione - Condividi allo stesso modo 3.0
2. Ecommerce Stategic
options
Channel structure modifications.
1 Disintermediation (sell-direct)
Create new online
2 intermediary(countermediation)
Partner with new online or existing
3 intermediaries
3. Ecommerce Stategic
options
1 Disintermediation (sell-direct)
Advantages Disadavantages
1. Higher revenues 1. High complexity
2. Full control on process a. IT
3. Customer data acquisition b. Logistic
4. Benefit for whole marketing process c. Customer service
5. Value creation 2. Need investments
6. Process and technology 3. Need Structure and organization
optimisation
4. Can create friction with retail is not
managed correctly
4. Ecommerce Stategic
options
Create new online
2 intermediary(countermediation)
Advantages Disadavantages
1. Higher revenues 1. High complexity
2. Full control on process a. IT
3. Customer data acquisition b. Logistic
4. Benefit for whole marketing process c. Customer service
5. Value creation 2. Need investments
6. Process and technology 3. Need Structure and organization
optimisation
4. Implies investment in communication
7. Possible partnership with on a new brand
compatible brands
8. Brand extention
5. Ecommerce Stategic
options
Partner with new online or existing
3 intermediaries
Advantages Disadavantages
1. Low/no investment 1. Lower revenues
2. Fast go to market 2. No/less data on customers
3. Partner experience share 3. Less integration with marketing and
communication
4. Fragmented user experience