I am an experience designer

Although User Experience (UX) is typically associated with websites, apps, and other digital technologies, its user-centered philosophy is applicable to every library service and touchpoint, including reference and information services. In this talk, attendees will be introduced to key UX concepts and methods and get an overview of recent research into UX Librarianship and the extent to which these roles can help - or hinder - libraries' efforts to deliver compelling and engaging experiences through every channel, not just those offered through a screen. By the end of the talk, attendees will have a deeper understanding of the strategies and the mindset required to create an experience-centered library whose digital and physical services work together to create and sustain meaningful relationships with its users. Presented at the 2016 Western New York Library Resources Council (WNYLRC) Annual Conference.

Technologie Business

I’m an experience designer
The creator of a dialogue between
a person and a product, service or
system.

{
Disclaimer:
Please This presentation
read is inspired by the
books of:
them.
Jon Kolko

}

Objects, services
and systems
that are commercially
successful are
not just useful…

…they have other
qualities that
make them
timeless…

The artist
makes a
statement
and the
viewer
responds.

A designer
creates the
dialogue
between
the user
and the
product.

We help the user
to experience
an emotion….

…and to
understand
the content
and context.

Their culture…...
demographics……
environment……

“User centered design, as
frequently practiced, often does
not truly give credence to the
importance of the user. The
creation lies dormant until the user
completely understands the
intellectual depth and feels the
emotional qualities of what has
been designed.”.”
(Jon Kolko)

Experience designer =
Designer of behaviour

What behaviour
is desirable
for my users
to have?

How can I alter
their existing
behaviour?

How do I get them
to adopt my new
product?

User testing:
Listening, and
watching them.

Participatory design:
working together to
design the product.

Analytics:
measuring,
benchmarking,
testing,
improving.

Storyboarding:
to understand
the processes.

And many
more things
to ensure
your project
is successful.

We’ll still make it
look clean
and cool…

Visual design

What
We
Do

Technology Psychology

“Design is not just
what it looks like
and feels like.
Design is how it works.”

(Steve Jobs)

Thank you.

Marie-Claire Dean
www.i-thought.org

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