Luke Charde
3 SlideShares 9 Abonné 76 Suivis
Personal Information
Entreprise/Lieu de travail
Albany, New York Area United States
Profession
Head of Experience Design at New York State Office of IT Services
Secteur d’activité
Government / Military
Site Web
http://www.lukecharde.com
À propos
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design. Tools in the Toolbox: Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
Coordonnées
Mots-clés
user interface user experience
Tout plus

Présentations

(3)

If the User Can't Use It, It Doesn't Work.

il y a 10 ans • 1015 Vues

Git and GitHub in Government 2012-11-16

il y a 10 ans • 316 Vues

UX Intervention 7-19-2012

il y a 10 ans • 328 Vues

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Personal Information
Entreprise/Lieu de travail
Albany, New York Area United States
Profession
Head of Experience Design at New York State Office of IT Services
Secteur d’activité
Government / Military
Site Web
http://www.lukecharde.com
À propos
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design. Tools in the Toolbox: Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
Mots-clés
user interface user experience
Tout plus