Personal Information
Entreprise/Lieu de travail
Albany, New York Area United States
Profession
Head of Experience Design at New York State Office of IT Services
Secteur d’activité
Government / Military
Site Web
http://www.lukecharde.com
À propos
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design.
Tools in the Toolbox:
Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
Mots-clés
user interface
user experience
Tout plus
- Présentations
- Documents
- Infographies