Personal Information
Entreprise/Lieu de travail
Albany, New York Area United States
Profession
Head of Experience Design at New York State Office of IT Services
Secteur d’activité
Government / Military
Site Web
http://www.lukecharde.com
À propos
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design.
Tools in the Toolbox:
Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
Mots-clés
user interface
user experience
Tout plus
- Présentations
- Documents
- Infographies
From User Experience to Citizen Experience
Jess McMullin
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il y a 8 ans
Innovation Is Not a Department
GoKart Labs
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The Future Of Business Is Digital
Capgemini
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SharePoint Site Usability and Design Tips for Non Designers by @SharePointWendy
Wendy Neal
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il y a 10 ans
User experience design, service design & design thinking : A common story ?
Sylvain Cottong
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il y a 14 ans
Communicating, prototyping and adopting ReachOut.com’s future service strategy
Penny Hagen
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il y a 11 ans
Ux Practice for Lean Startups, ux london
Janice Fraser
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il y a 12 ans