1. 06-05-2014 106-05-2014 1
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
Change toward PSS
Internal and External Considerations
Internal Externa
l

2. 06-05-2014 206-05-2014 2
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Understandin
g the
transition
BY : JAKOB ANDERSEN
JABAN@MEK.DTU.DK
Organising for PSS

3. 06-05-2014 406-05-2014 4
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Change takes time and can be
painful, but pays off, if planned
carefully (all three examples from WB#2 = 10
yrs)
• The change will most likely happen
in steps
• A understanding of change is
important in mitigating the pain
and reducing the time it takes to
change.
Experiences from
PSS Organisations

4. 06-05-2014 506-05-2014 5
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
Ways of organising:
Spelling The PSS
Organisation
User centric Horizontal integration
Shared understandings Actionable data

5. 06-05-2014 606-05-2014 6
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Observed stages of change in
many organisations – adapted for
PSS
• Leads through the whole change
process
• The perfect case is rare to find, but
all stages are familiar
A Seven Stage
Framework

6. 06-05-2014 706-05-2014 7
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Explore
• Company culture
• Touchpoints
• Internal processes / capabilities
• Engage
• Pick strategy
• Ensure commitment from
management
A Seven Stage
Framework

7. 06-05-2014 806-05-2014 8
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Initiate
• Assign the right team
• Define performance goals and
indicators
• Analyse
• Document existing practices
• Chart current and future resources
• Understand communication
channels
A Seven Stage
Framework

8. 06-05-2014 906-05-2014 9
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
• Redesign
• Design new processes for PSS
• Launch
• Set the course
• Make and manage the change
• Maintain(!)
• Continue the organisational development
A Seven Stage
Framework

9. 06-05-2014 1006-05-2014 10
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
Ability to change and adapt
=
a competitive company.
Expert In Change

10. 06-05-2014 1106-05-2014 11
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
Gauge Your Own
Organisational Needs

11. 06-05-2014 1206-05-2014 12
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Presentation titleWorld-Class Servitization, methods, cases and partnerships
From Organisation To
Partnerships...
Presented by:
Thomas J. Howard
Associate Professor
DTU Mechanics